Unexpected Quit
Matthew E. Young
Mac OS 10.2.1
Office V.X SP1
PowerBook G4
EVERY time I set the margins in a Word document, then go to save the
document, "Word unexpectedly quit[s]."
Every time. I can have a document open for hours, and saving is never a
problem...nor is unexpectedly quitting. That is, until I adjust a margin.
It doesn't have to be a serious adjustment either...a simple 1.25" to 1"
left margin is all it takes. It adjusts the margin just fine, but
afterwards, no matter how long after, if I try to save the document, it
quits, and I usually lose the document.
If, however, Word starts again and recovers my document, most of what I was
working on is still there, with about 10 pages of junk/gibberish attached to
the end. And, all formatting is gone as well.
Does anyone have any ideas, or have the same problem as I do? This is a
brand new machine and the software has been installed for about 4 weeks.
Thanks,
Matthew
<><
Beth Rosengard
Microsoft just release a new updater for Office X (Office v.X 10.1.1) which
plugs a security hole and includes some fixes re: stability. My
understanding is that the stability fixes work if you are in Jaguar,
specifically OS 10.2.1. You can find the updater here:
<http://www.microsoft.com/mac/DOWNLOAD/OFFICEX/OfficeX_1011.asp>
Install it and see if it helps.
--
Beth Rosengard
Mac MVP
Check these sites for more help...
Word: <http://www.mvps.org/word/FAQs/WordMac/index.html>
Entourage: <http://www.entourage.mvps.org>
On 10/18/02 9:03 AM, in article B9D5A924.9F7%matt...@springboro.net,
Matthew E. Young
problem. I haven't been able to reproduce it yet (this is a good thing, I
think) but I haven't played with it more than 10 minutes. One other
question - there's an option on page setup asking me what printer I want to
make the file for. I can choose my HP, or I can choose "any printer."
Which is better/correct?
Another problem I'm having is opening Word 2000 and Word 2002 documents (PC)
with Word v.X. They open without any formatting. Is this normal? When I
adjust these files in Word X, and then go to save, it gives me a dialogue
box that says "This file will be saved in Word format...continue?" As far
as I could tell, they were already in word format when I opened them.
Any ideas?
Thanks,
Matthew
<><
On 10/18/2002 1:32 PM, in article
B9D593C7.179BC%bethro...@earthlink.net, "Beth Rosengard"
Beth Rosengard
On 10/19/02 10:55 AM, in article B9D714C2.A2A%matt...@springboro.net,
"Matthew E. Young" <matt...@springboro.net> wrote:
> Well, the 10.1.1 seems to have helped the saving-after-adjusting-margins
> problem. I haven't been able to reproduce it yet (this is a good thing, I
> think) but I haven't played with it more than 10 minutes. One other
> question - there's an option on page setup asking me what printer I want to
> make the file for. I can choose my HP, or I can choose "any printer."
> Which is better/correct?
I'm not much good on printer questions, I'm afraid. What I would suggest is
trying it both ways. Chances are it will be clear that one way works better
(or works at all) than the other.
> Another problem I'm having is opening Word 2000 and Word 2002 documents (PC)
> with Word v.X. They open without any formatting. Is this normal? When I
> adjust these files in Word X, and then go to save, it gives me a dialogue
> box that says "This file will be saved in Word format...continue?" As far
> as I could tell, they were already in word format when I opened them.
Where did these documents come from in the first place? Did they open okay
before you did the update? Are you sure they were imported as Word
documents? Most of the formatting should be retained if that's the case
(specific formatting could be lost with older documents or incompatible
fonts but that doesn't appear to be the case here). It sounds like they
were imported as, perhaps, RTF (Rich Text Format) documents.
--
Beth Rosengard
Mac MVP
Check these sites for more help...
Word: <http://www.mvps.org/word/FAQs/WordMac/index.html>
Entourage: <http://www.entourage.mvps.org>
Matthew E. Young
were from Word 2000, and a few were from Word XP (I upgraded Word on the
same Wintel machine not too long ago).
I'm not sure exactly how they were "imported" - I just clicked open on the
file menu, found the document, and clicked open. Are there file-type
settings on the Mac like there are on the PC? DO I need to set .doc files
to open as .doc files?
The problem existed before and after the 10.1.1 update, so we can rule that
out.
Thanks,
Matthew
Beth Rosengard
What I meant was, how did the docs get onto the Mac computer in the first
place. Did you mail them to yourself as attachments? Did someone else do
it for you? Did you transfer them on removable media?
No, MacWord should not need the .doc extension to read the files. Since the
problem existed both before and after the update, I'm thinking that they
didn't come over to the Mac as Word files somehow.
Do you still have access to the Windows machine?
--
Beth Rosengard
Mac MVP
Check these sites for more help...
Word: <http://www.mvps.org/word/FAQs/WordMac/index.html>
Entourage: <http://www.entourage.mvps.org>
On 10/19/02 11:20 AM, in article B9D71AC6.DB2%matt...@springboro.net,
"Matthew E. Young" <matt...@springboro.net> wrote:
Matthew E. Young
I copied the files from the pc to the Mac via FTP. I used IE here and
Personal Web Server on the 2000 machine. Although I had this problem before
the 10.1.1, I'm noticing it a lot more now. Even files that I created on
the Mac are now having to be "converted" when I open them. (there's a
little progress meter that pops up during the conversion too) When the
files are opened after being "converted," there's no formatting whatsoever,
and the end of the document has a few pages of lines of gibberish (things
that look like reveal codes)
I haven't added any applescripts or any non-MS patches to the system.
I'm just curious if maybe I have a some box checked or option selected that
I shouldn't. I've been looking for anything that looks like it may affect
the situations, but no luck yet. Sadly, I won't have access to the PC until
Christmas.
Thanks for all your help, I look forward to anymore advice.
Matthew
<><
On 10/19/2002 7:31 PM, in article
B9D7394D.17ADD%bethro...@earthlink.net, "Beth Rosengard"
Beth Rosengard
I think I've got it! Your "lines of gibberish" was the clue.
In Word, go to File>Open. In the Show pane, does it say "Recover Text from
any File"? Change it to "All Word Documents" or "All Office Documents."
You should be okay now.
Unfortunately, whenever you change the Show pane, the next time you go to
File>Open, that change sticks instead of defaulting to a more sensible
option. The "Recover Text from any File" choice is handy when there's no
other way to open a document, but it screws up everything else, as you've
discovered, by converting to plain text and giving code at the bottom.
I sure hope this does it!
--
Beth Rosengard
Mac MVP
Check these sites for more help...
Word: <http://www.mvps.org/word/FAQs/WordMac/index.html>
Entourage: <http://www.entourage.mvps.org>
On 10/19/02 8:45 PM, in article B9D79F1A.14CC%matt...@springboro.net,
"Matthew E. Young" <matt...@springboro.net> wrote:
Matthew E. Young
I think the "Recover Text from any File" somehow was left on after I had
tried to open .wpd files. That's a whole other story though.
Thanks so much.
Matthew
<><
On 10/20/2002 2:53 PM, in article
B9D849CE.17BBC%bethro...@earthlink.net, "Beth Rosengard"
<bethro...@earthlink.net> wrote:
> Hi Matthew,
>