Word 2004 and scroll wheel

[jim sick]

I'm generally happy with the 2004 upgrade. One problems is that the
scrolling with my Logitec wireless mouse "sticks" with long documents.
Move the scoll wheel up and down does nothing until I click in the
document, and then it moves rapidly and unpredictably. I've updated
the driver, but no change. Any ideas?

[Ian van Driel]

I'm having this problem. I think you'll find its not the mouse but the
scrolling function in Word. I find the same thing happens when I use
the scrolling arrows in the scroll bar. Sometimes they work and
sometimes not when I press them. Very annoying!!!

[Josh]

This is annoying me as well. I tend to use the scroll wheel a lot. I
noticed that when trying to scroll the CPU allocation to Word goes
crazy until the process is broken by a mouse click or a keyboard stroke
- and then you find yourself pages away from where you thought you
were. I thought that I would reply to keep this thread alive in hope
that someone out there may have a suggestion for fixing this problem.
Thanks.

[killbill]

Exactly! We are having the same problem. Don't why mouse click or a
keyboard stroke will break the process. And it actually memorize all
your actions after it hang, so when you click/keystroke, it will do all
the scrolling you asked (but didn't have chance to finish).

[jim...@gmail.com]

Sorry to hear that the rest of you are having the same problem, but
glad to see the thread come back to life and hear that I'm not alone.
The problem only occurs with long documents. It is neither mouse
specific or machine specific. It is very severe with a 100+ page
document I'm working on that also contains many tables and graphics
embedded in textboxes. Changing preferences to "view image
placeholders" helped somewhat, but didn't eliminate the problem. I have
to switch back to Word v.X when working on this particular doc.
Suggestions greatly appreciated.

[John McGhie [MVP - Word and Word Mac]]

Hi Jim:

For Word to slow down in a document of only 100 pages indicates that the
internal structure of that document is very sick indeed. You really need to
clean it up. Unfortunately, there is no "good" way to do this.

The first thing I would try is to split up the tables while you are working
on the document. Just use Table>Split Table to split each table so it
covers fewer that 20 pages. I would also ensure that you have accepted all
tracked changes in the document: a large number of complex edits stored as
tracked changes will make even a medium document like this slow down badly.

I am afraid you need to put a bit of work into this. The good news is that
if you work at it, you CAN fix this document. The bad news is that if you
don't, the document will eventually refuse to open. The corruptions that
you have are most likely in the tables or text boxes, so a standard "Maggie"
(copy all but last paragraph mark to a new document) will not fix it.

You can "try" using File>Save As... To save the file to RTF. Close the
document and open the RTF version. Save that as a new file name. This
"sometimes" works, but I have never had any success with it, because RTF
usually makes such a good copy of the document that it copies the problem.

What "will" fix it is to save the document to HTML (Web Page). Close, Open
the Web Page version and save that to a new file name as a .doc format.
This "will" clear the corruption, but I think you will have to re-insert
your graphics, because they will all be resampled into JPEG on the way out
to a web page.

Note: Use Save As Web Page, not Web Page (Filtered) or "Save only display
information". Any kind of filtering will remove the information Word needs
to reconstruct a document from the web page. And don't try this in Word
X -- it's XML is not complex enough to save all of the complex document
features to a web page.

When editing complex documents, avoid drag-and-drop. Use Cut and Paste
instead: it is less likely to cause these problems.

Hope this helps

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <jo...@mcghie.name>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

<jim...@gmail.com> wrote in message
news:1109066637.1...@z14g2000cwz.googlegroups.com...

[parahip...@gmail.com]

I am so glad to see that I am not the only one experiencing this issue.
First I thought it might be an Endnote related problem, which I
installed together with Office 2004 a few days ago, but now I am
relatively confident that the problem lies within Word.
For me the problem is not restricted to long documents -- right now I'm
working on a 12 page document and I still experience it.

What is particularly interesting (as described earlier) is that a mouse
click will unstick the scrolling, which would otherwise take 5-10
seconds or so to continue. So it really seems it is not a problem of
Word lacking the resources to update the document view but instead of
Word doing something funky with the read-out of the scroll wheel.

I changed the mapping of the scroll wheel in USB Overdrive from
"Accelerated Up/Down" to "Scroll Up/Down" that seemed to have helped a
bit but the issue is still annoying enough that I consider switching
back to Office v.X... :(

I also experimented with various settings in Word (disabled spell
check, word count, etc.) and tried other views (e.g. normal instead of
page layout) but that didn't help either.

If anybody had any idea on how to fix this I would be really happy.

using:
Logitech MX500
OSB Overdrive
Dual G5 2.0Ghz (1 GB RAM)

[Matt Centurión [MSFT]]

Try doing the following:

While using he scroll wheel, move your mouse back and forth continuously so
that there are other mouse events the system needs to process as well. Let
me know of you results.

Matt
MacWord Testing
MacBU - Microsoft

On 3/10/05 9:50 PM, in article
1110520227.2...@f14g2000cwb.googlegroups.com,
"parahip...@gmail.com" <parahip...@gmail.com> wrote:

> I am so glad to see that I am not the only one experiencing this issue.
> First I thought it might be an Endnote related problem, which I
> installed together with Office 2004 a few days ago, but now I am
> relatively confident that the problem lies within Word.
> For me the problem is not restricted to long documents -- right now I'm
> working on a 12 page document and I still experience it.
>

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[Matt Centurión [MSFT]]

That's good information to know. Could you let us know what mouse your are
using and if you are using it with any particular drivers? Also what OS are
you on?

Thanks!

Matt
MacWord Testing
MacBU - Microsoft

On 3/22/05 3:56 PM, in article
1111535795....@z14g2000cwz.googlegroups.com,
"parahip...@gmail.com" <parahip...@gmail.com> wrote:

> Interesting: If I move the mouse continuously the scroll wheel does not
> lock up. It feels a bit awkward but for a temporary fix it's not too
> bad.
>
> Thanks

>
>
> Matt Centurión [MSFT] wrote:
>> Try doing the following:
>>
>> While using he scroll wheel, move your mouse back and forth
> continuously so
>> that there are other mouse events the system needs to process as
> well. Let
>> me know of you results.

--

[parahip...@gmail.com]

Interesting: If I move the mouse continuously the scroll wheel does not
lock up. It feels a bit awkward but for a temporary fix it's not too
bad.

Thanks

[parahip...@gmail.com]

My mouse is a Logitech MX500 and the driver is USB Overdrive 10.3. My
machine is a dual G5 2Ghz with 1GB RAM and it's running OS X 10.3.8.
I've installed all available updates for the Office Suite.

I tried to reproduce the scroll wheel freeze in Excel using a rather
large document but the issue really seems to be limited to Word.

Thank you so much for looking into this!