document is reserved by

[dislike_...@officeformac.com]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel when I try to open a document is get a dialouge box that says 'is reserved by".

there are no other users with access to this document.

the dialouge box doesn't say who it's reserved by

the document has worked fine for months and suddenly I get this message

[John McGhie]

Yeah, there's an issue that has recently occurred with Office 2008 that is
causing this.

When you open the document, Word locks the file you have opened, the backup
file, and a document named a "lock" document.

The lock document is a hidden file with a name beginning with "~" and the
rest of the name is the same as the file that you opened. The lock document
sits in the same folder as the file that was opened. Lock documents occur
only on a file server.

If any of those three files is not correctly released when the document is
closed, the file server continues to believe that the document file is in
use, and Word believes it.

Restarting the computer may clear the lock: you need to shut down and
power-off, wait 60 seconds, then restart. This triggers Unix to run a
clean-up that may clear the problem.

Otherwise:

To see hidden files in Finder, issue the follo0wing command in Terminal:
defaults write com.apple.finder AppleShowAllFiles TRUE

Find and delete the hidden file (it may be in the system Temp folder) and
the document will open normally again.

Hope this helps

On 4/12/09 7:05 PM, in article 59bae...@webcrossing.JaKIaxP2ac0,
"dislike_...@officeformac.com" <dislike_...@officeformac.com>
wrote:

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:jo...@mcghie.name

[dislike_...@officeformac.com]

thanks for the advice - but no progress.

the pc is standalone and never (knowingly) connects to any server.

finder does not reveal any "~" documents even after issuing Terminal command.

[John McGhie]

The "pc"??? What I sent applies only to the Macintosh.

Well, "something" has that file open (or at least, OS X thinks it has...)

Could there be another user logged in using Fast User Switching?

Have you restarted the system recently? Do a power-off re-start. That
should clear all the locks, whatever is holding it.

If you "Save As" to save the document under a different file name, what
happens?

Cheers

On 7/12/09 3:54 PM, in article 59bae...@webcrossing.JaKIaxP2ac0,
"dislike_...@officeformac.com" <dislike_...@officeformac.com>
wrote:

> thanks for the advice - but no progress.

>
> the pc is standalone and never (knowingly) connects to any server.
>
> finder does not reveal any "~" documents even after issuing Terminal command.

--

[Eric Horde]

i know you said it's a standalone system but,

I have seen this when a policy expires the user password. After logging out,
changing the password, and logging back in the problem goes away.

- eric
--
CTO at large. Hi John!

"dislike_...@officeformac.com" wrote:

> thanks for the advice - but no progress. <br><br>the pc is standalone and never (knowingly) connects to any server. <br><br>finder does not reveal any "~" documents even after issuing Terminal command.
> .
>