I just upgraded to OS X 10.6 Snow Leopard yesterday, and I have a current generation Macbook Pro. I ran Excel successfully yesterday, and today, I began experiencing crashes upon startup when I tried to open a workbook attached to an e-mail in Entourage. The workbook is password-protected.
Now, when I try to open Excel, or an Excel file, it crashes or hangs upon startup. One of the problems, I think, is that it keeps trying to reopen the last files that were open when it crashed, and doing this seems to crash it again. I hope you have some suggestions for me on how I might fix this.
Here's the error log:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-01 11:21:15 +0800
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.0.090605
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0000592c
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0000592c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x95fd892c in _objc_assign_strongCast + 0x95F2790E (libobjc.A.dylib + 0x0000592c)
# 2 0x976b4657 in CUISharedArtReader::sFileHeader + 0x97669EFF (CoreUI + 0x00030657)
# 3 0x927f6894 in .objc_class_name___CFx606449CPF + 0x92666C68 (CoreFoundation + 0x00063894)
# 4 0x927a4de9 in .objc_class_name___CFx606449CPF + 0x926151BD (CoreFoundation + 0x00011de9)
# 5 0x927acf7c in .objc_class_name___CFx606449CPF + 0x9261D350 (CoreFoundation + 0x00019f7c)
# 6 0x927c5763 in .objc_class_name___CFx606449CPF + 0x92635B37 (CoreFoundation + 0x00032763)
# 7 0x976b44ed in CUISharedArtReader::sFileHeader + 0x97669D95 (CoreUI + 0x000304ed)
# 8 0x976a8351 in CUISharedArtReader::sFileHeader + 0x9765DBF9 (CoreUI + 0x00024351)
# 9 0x976a164d in CUISharedArtReader::sFileHeader + 0x97656EF5 (CoreUI + 0x0001d64d)
# 10 0x976a4c35 in CUISharedArtReader::sFileHeader + 0x9765A4DD (CoreUI + 0x00020c35)
# 11 0x9405aeaf in .objc_class_name_IMKInkInputSession + 0x93D16557 (HIToolbox + 0x0012deaf)
# 12 0x9405afb5 in .objc_class_name_IMKInkInputSession + 0x93D1665D (HIToolbox + 0x0012dfb5)
# 13 0x93f5c2e0 in .objc_class_name_IMKInkInputSession + 0x93C17988 (HIToolbox + 0x0002f2e0)
# 14 0x93f5bfec in .objc_class_name_IMKInkInputSession + 0x93C17694 (HIToolbox + 0x0002efec)
# 15 0x93f5bab1 in .objc_class_name_IMKInkInputSession + 0x93C17159 (HIToolbox + 0x0002eab1)
# 16 0x93f5aad7 in .objc_class_name_IMKInkInputSession + 0x93C1617F (HIToolbox + 0x0002dad7)
# 17 0x93f5a71d in .objc_class_name_IMKInkInputSession + 0x93C15DC5 (HIToolbox + 0x0002d71d)
# 18 0x93f5a66d in .objc_class_name_IMKInkInputSession + 0x93C15D15 (HIToolbox + 0x0002d66d)
# 19 0x93f63a7d in .objc_class_name_IMKInkInputSession + 0x93C1F125 (HIToolbox + 0x00036a7d)
# 20 0x93f63496 in .objc_class_name_IMKInkInputSession + 0x93C1EB3E (HIToolbox + 0x00036496)
# 21 0x92812b02 in .objc_class_name___CFx606449CPF + 0x92682ED6 (CoreFoundation + 0x0007fb02)
# 22 0x927ced09 in .objc_class_name___CFx606449CPF + 0x9263F0DD (CoreFoundation + 0x0003bd09)
# 23 0x927ceb61 in .objc_class_name___CFx606449CPF + 0x9263EF35 (CoreFoundation + 0x0003bb61)
# 24 0x93f61fec in .objc_class_name_IMKInkInputSession + 0x93C1D694 (HIToolbox + 0x00034fec)
# 25 0x93f61cdf in .objc_class_name_IMKInkInputSession + 0x93C1D387 (HIToolbox + 0x00034cdf)
# 26 0x940e9d91 in .objc_class_name_IMKInkInputSession + 0x93DA5439 (HIToolbox + 0x001bcd91)
# 27 0x015654f8 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ee4f8)
# 28 0x00a2da76 in __mh_execute_header + 0x00A2CA76 (Microsoft Excel + 0x00a2ca76)
# 29 0x00a2dfff in __mh_execute_header + 0x00A2CFFF (Microsoft Excel + 0x00a2cfff)
# 30 0x00885ef3 in __mh_execute_header + 0x00884EF3 (Microsoft Excel + 0x00884ef3)
# 31 0x0000246e in _
X86 Thread State:
eax: 0x32f54fdc ebx: 0x927a07f4 ecx: 0x98ff5fd4 edx:0x04280434
edi: 0x0092e949 esi: 0x9de82434 ebp: 0xbfffe8c8 esp:0xbfffe874
ss: 0x0000001f eip: 0x95fd892c cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x9144410a in __dispatch_hw_config + 0x91287182 (libSystem.B.dylib + 0x0002710a)
# 2 0x91443ce1 in __dispatch_hw_config + 0x91286D59 (libSystem.B.dylib + 0x00026ce1)
# 3 0x91443a86 in __dispatch_hw_config + 0x91286AFE (libSystem.B.dylib + 0x00026a86)
# 4 0x91443511 in __dispatch_hw_config + 0x91286589 (libSystem.B.dylib + 0x00026511)
# 5 0x91443356 in __dispatch_hw_config + 0x912863CE (libSystem.B.dylib + 0x00026356)
X86 Thread State:
eax: 0x0000016b ebx: 0x9144475e ecx: 0xb0080d5c edx:0x9144410a
edi: 0xa00fe1ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x9144410a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 2:
# 1 0x914431a2 in __dispatch_hw_config + 0x9128621A (libSystem.B.dylib + 0x000261a2)
# 2 0x91443356 in __dispatch_hw_config + 0x912863CE (libSystem.B.dylib + 0x00026356)
X86 Thread State:
eax: 0x00100170 ebx: 0x91443399 ecx: 0xb0102f6c edx:0x914431a2
edi: 0x050002a0 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x914431a2 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 3:
# 1 0x9141da0e in __dispatch_hw_config + 0x91260A86 (libSystem.B.dylib + 0x00000a0e)
# 2 0x914be344 in __dispatch_hw_config + 0x913013BC (libSystem.B.dylib + 0x000a1344)
# 3 0x02130d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021303e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0213046c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x02130f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x9144afe1 in __dispatch_hw_config + 0x9128E059 (libSystem.B.dylib + 0x0002dfe1)
# 8 0x9144ae66 in __dispatch_hw_config + 0x9128DEDE (libSystem.B.dylib + 0x0002de66)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x914a5ac0 ecx: 0xb0184a6c edx:0x9141da0e
edi: 0x0000015f esi: 0x7975aea1 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x9141da0e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Loaded modules:
0: Microsoft Excel (12.2.0.090605 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
1: Netlib: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
3: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
7: merp: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
Operating System Information
Operating System: Mac OS X 10.6 (Build 10A432)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1060
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Microsoft Application Information:
Error Reporting UUID: B7C0E13A-B71F-4304-A9F2-C0981CD4704C
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 104
SORRY THIS WAS SO LONG!!!
> Now, when I try to open Excel, or an Excel file, it crashes or hangs upon
> startup. One of the problems, I think, is that it keeps trying to reopen the
> last files that were open when it crashed, and doing this seems to crash it
> again. I hope you have some suggestions for me on how I might fix this.
Start XL with the Shift key down. Close XL. Restart XL.
I think I found the culprit by accident, though. I usually work on two screens (laptop and external). Excel started crashing after I had unplugged the external screen. Now that i have it plugged in again - no crashes, and no reboots necessary. It seems that this is an external screen issue.
pl
good luck