Inbox shows (1) unread but there are none
David Lane (Fac)
One of my IMAP inboxes always shows (1) unread message when there are none. When there are unread messages, it shows number of msgs+1.
I’ve done a simple rebuild, should I do the more complete one? Is there something I’m overlooking?
Entourage x
David Lane (Fac)
On 4/2/02 8:09 AM, in article B8CF17D6.2E95%kdl...@email.uophx.edu, "David
Lane (Fac)" <kdl...@email.uophx.edu> wrote:
> Hi,
>
> One of my IMAP inboxes always shows (1) unread message when there are none.
> When there are unread messages, it shows number of msgs+1.
>
> I靶e done a simple rebuild, should I do the more complete one? Is there
> something I雋 overlooking?
>
> Entourage x
This got no reply, is it a known issue, or am I overlooking something, or do
I get points for bug-spotting (and reporting).
Thanks,
David (os x, entourage x)
Beth Rosengard
Lane (Fac)" <kdl...@email.uophx.edu> wrote:
Hi David,
Read the Entourage Read Me on the subject of Advanced Rebuilds. With an
IMAP account you stand to lose a lot of data when you do one. It might be
your only answer, however. Perhaps someone else will know. It doesn't
sound like a bug.
Beth
Cristina Ma. Florido
works.
Kitty
Cristina Ma. Florido
kitt...@hotmail.com
"Do you think that's air you're breathing . . . in this place?
(Morpheus, "The Matrix.")
Paul Berkowitz
"Beth Rosengard" <bethro...@earthlink.net> wrote:
> Read the Entourage Read Me on the subject of Advanced Rebuilds. With an
> IMAP account you stand to lose a lot of data when you do one. It might be
> your only answer, however. Perhaps someone else will know. It doesn't
> sound like a bug.
just to be clear:
When you do an Advanced Rebuild, you don't lose any hard data from IMAP
messages: - no messages are lost (unless you somehow went to your sever via
another application such as web browse or telnet and deleted a bunch of
messages from there).
You lose the cache on your computer that contains the message contents - but
you can just download them again from the server. (If they were still
showing in Entourage before the rebuild, then they're still on the server
unless you deleted them from IE or telnet). You lose the links (to other
messages, replies, contacts, etc.) and flags of IMAP messages along with the
database. I don't think you lose anything else. You don't lose the messages
themselves.
--
Paul Berkowitz
MVP Entourage
Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.
PLEASE PLEASE always state which version of Entourage you are using - 2001
or X. It's often impossible to answer your questions otherwise.
David Lane (Fac)
"Beth Rosengard" <bethro...@earthlink.net> wrote:
Thanks, I'll check the Read Me on advanced rebuilds. How it differs from a
bug is a mystery to me, though. Is this a planned "feature?" It doesn't
look like it's operating the way it was spec'd - how's that different than a
bug?
Thanks,
David
Beth Rosengard
Lane (Fac)" <kdl...@email.uophx.edu> wrote:
Hi David,
It's neither a feature nor a bug. It's a likely symptom of database
corruption, which is why you need to do the Advanced database rebuild.
Be sure to check Paul Berkowitz's post about rebuilds and IMAP on this
thread, though the Read Me also suggests you'll have to re-establish your
IMAP folder structure plus update affected rules and schedules.
Beth
Paul Berkowitz
"Beth Rosengard" <bethro...@earthlink.net> wrote:
>> Thanks, I'll check the Read Me on advanced rebuilds. How it differs from a
>> bug is a mystery to me, though. Is this a planned "feature?" It doesn't
>> look like it's operating the way it was spec'd - how's that different than a
>> bug?
>>
>> Thanks,
>> David
>
> Hi David,
>
> It's neither a feature nor a bug. It's a likely symptom of database
> corruption, which is why you need to do the Advanced database rebuild.
>
> Be sure to check Paul Berkowitz's post about rebuilds and IMAP on this
> thread, though the Read Me also suggests you'll have to re-establish your
> IMAP folder structure plus update affected rules and schedules.
Just re-download the messages. The structure (the folders themselves) should
still be there, I think. I know that when I make a brand new identity for
which there is no database as yet, and put in the account info for the IMAP
account, it finds all my folders there with all the message headers in the
right folders. I suppose it's possible that that may depend on the IMAP
server: certainly with mine, when I create folders via Entourage, it really
makes them on the server itself - it's not an Entourage "fiction" or
construct. I i go to my server via IE, I see the same folders there (plus a
few to which I don't subscribe from Entourage). So, if i were to do an
Advanced rebuild within this identity, I'd find the same thing: folders and
message headers, but I'd need to re-download any messages i want to read.
(In fact, since my account settings do that automatically, it would all be
done for me.) But perhaps there are some less cooperative IMAP servers out
there.
David Lane (Fac)
Berkowitz" <berk...@silcom.com> wrote:
OK, I did the advanced rebuild. The "symptom" persists. Next, should I
delete the account, and re-create it?
Thanks,
David
Barry Wainwright
Lane (Fac)" <kdl...@email.uophx.edu> wrote:
> OK, I did the advanced rebuild. The "symptom" persists. Next, should I
> delete the account, and re-create it?
>
> Thanks,
> David
>
Not the account, probably the identity.
Create a copy first, then when you're happy that that one is working, try
dragging folders out of your original account to the desktop, switch to the
new account and drag them in again.
When you find the folder that is causing the trouble, it is likely that this
procedure will solve the problem, but if it doesn't, make a new folder in
the old account and drag the messages from the problem folder to the new
one, then move the new one to the new identity.
That way you will be able to get all your mail in the new account again.
--
Barry Wainwright
<http://www.barryw.net/>
"When your Mom is mad at your dad, don't let her brush your hair." --
Taylia, age 11
David Lane (Fac)
Wainwright" <ba...@barryw.net> wrote:
> On 8/4/02 11:52 pm, in article B8D76D48.3985%kdl...@email.uophx.edu, "David
> Lane (Fac)" <kdl...@email.uophx.edu> wrote:
>
>> OK, I did the advanced rebuild. The "symptom" persists. Next, should I
>> delete the account, and re-create it?
>>
>> Thanks,
>> David
>>
> Not the account, probably the identity.
> ... SNIPPED ...
> That way you will be able to get all your mail in the new account again.
(For those new to this thread, the problem is summarized in the subject.)
I finally had the time to look into identities, which led me to the
solution. :-)
I made a new ID without deleting the old. The new had the default settings,
including M & N Prefs/"hide msgs marked for deletion"/Unchecked. I sync'd
my inbox, and there was an unread message marked for deletion. I marked it
read, and my Inbox now accurately shows no unread messages.
I don't understand why, in my first ID, "mark all messages as read," didn't
actually apply to all messages, maybe it should be "mark all visible
messages as read." (Someone @ MS listening? The interface design principle
is "command name should accurately convey the action." It's a common MS
interface error (like the Start Menu to Shut Down?) to name things what they
aren't, forcing users to learn a new language or fail.)
Anyway, the solution (for next time) was:
1) Turn off "hide msgs marked for deletion"
2) "mark all msgs as read,"
3) turn "hide..." back on if that's what you want.
Thanks to everyone who tried to help...
David