Unroutable Address blocking Group Email

[Moo...@officeformac.com]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)

Hi,
I am attempting to send to an email group of 100+ email addresses, but Entourage gives me an error message 'Unroutable Address' and will not send the email to the whole group as a result. All the email addresses look fine, my ISP doesn't block small group emails like this, so it appears to be Entourage detecting that one or more of the email addresses are no longer active... which is really clever... but how do I know which email address(es) are the unroutable ones?
It seems I may be faced with spending ages trying to weed out which may or may not be the unroutable address(es) - there must be an easy way to identify which ones are wrong - any clues please?
Thank you!!

[Barry Wainwright]

it is more likely that there is an email address in the group with a
space in it, or with a comma instead of a period.

To try and find out which it is, download the following script and it
will create a series of messages - one per recipient if necessary. The
faulty recipient should quickly become obvious.

http://scriptbuilders.net/files/splitrecipientsxforentouragex2.0.html

--
Barry Wainwright
Microsoft MVP

[Moo...@officeformac.com]

Hi Barry,
Thanks for that idea. There aren't any spaces or commas in any of the addresses though, I checked that before, and all have @ signs in the appropriate place, so I'm thinking it stops the email going if the email address is just out of date and not in existance any longer - does that sound like something Entourage does?
For example, it sends group mails fine if I delete out all the unusual domains/company domains and just send to all the obvious ones (hotmail / gmail / btlueyonder etc), but as you can imagine it will take ages to weed out which one(s) are stopping the group going.
I am onyly trying to send to around 100 at a time, but I have in all 3,000 emails to get through, so not knowing which email(s) may be blocking a group going is a big problem. The error mesage is: Error: -17099

Any clues?
Thanks very much!

[Moo...@officeformac.com]

Further to my query above, I just checked what Error: -17099 usually means, and it says it is normally a block on numbers of recipients by the ISP - that's not the case here, as I already checked with my ISP (Demon) and they don't block small numbers like this. I also just tried sending a group as small as 20 emails - and still got the Unroutable Address Error: -17099
Is there any way of telling which email(s) are the Unroutable ones?
Thanks for any help, this is most frustrating!

[Diane Ross]

"Moo...@officeformac.com" wrote:

You mentioned 3000. That's not small. May I ask why type of mailing list
this is?

The usual limits are no more than 100 emails in a batch and no more than 500
in a day. Others limit it to 50 per message.

Get this script ,Split Recipients X. This script will replicate messages
into the number of copies needed to comply with an ISP's maximum number of
recipients allowed per outgoing message.

<http://scriptbuilders.net/files/splitrecipientsxforentouragex2.0.html>

This might help find the bad addresses by splitting them into batches.

--
Diane

[Ed Kimball]

On 8/22/08 5:14 PM ET, "Diane Ross" <di...@invalid.entourage.mvps.org>
wrote:

Diane,
He said he was trying to send 100 at a time, not all 3000 at once. He also
said that his ISP allows groups that size.

It sounds to me like perhaps one (or more) of the addresses is either
missing its top-level domain (TLD), such as .com, .net, and so forth, or it
has an invalid TLD. It might also be the entire domain e.g.,
@abcdefghijklm.net
--
Ed Kimball

[Moo...@officeformac.com]

THanks for all the suggestions so far..

Hi Ed,
Yes, I reckon that's the case - invalid TLD or as you say, the entire domain. I'm trying to mail out on behalf of a non-profit organisation, and the email addresses are of people who have contacted the charity for help at some time, or to offer support etc. so it seems likely that some people have either given us incorrect email addresses, or ones that are no longer in existance.

For example if someone had a personalised Demon address, like: who...@whatever.demon.co.uk but no longer have that address, then Entourage seems to detect that, and stops the whole group from being sent.

I've split the 3,000 odd names up to send in small groups, less than 100 names each, but if there is even one address within that group that is unroutable Entourage blocks them all.
I have no problem with it blocking an unroutable email, in fact it's great to know when an address is no longer valid, but the problem is that it doesn't let me know which address is the culprit. There must be some way to find out which address is unroutable?

(By the way, I'm a she not a he!)

If Entourage cannot tell me which addresses it's blocking, can anyone suggest an alternative programme? I've been told to look at Eudora or Thunderbird, has anyone got experience of either of these, to know if I will still have the same problem?

Thanks for any assistance.

Best Wishes
Mandy (MooBag)

[jesus...@officeformac.com]

I'm having the exact problem as MooBag. Have you found any satisfying answers?? I've cut my groupings down to 20 and it's STILL not working...very frustrating as I've spent hours trying to detect problem email addresses that could be blocking.

I did receive a different error message today however after receiving 17099 multiple times...I'm now receiving error message 4363 and being advised to quit entourage and start over??

Any help out there??
Thanks!!

[Diane Ross]

"jesus...@officeformac.com" wrote:

> I did receive a different error message today however after receiving 17099
> multiple times...I'm now receiving error message 4363 and being advised to
> quit entourage and start over??

<http://www.entourage.mvps.org/error/number.html#error4363>

You can try exporting your contacts to a new Identity and see if the email
will send from a new Identity.

<http://www.entourage.mvps.org/import_export/contacts.html#group>

--
Diane