Entourage Inbox (12.1.7) not showing Exchange eMails - Fine on OWA

[ABFMar...@gmail.com]

Odd problem- Migrated Mac Entourage user data to new 2007 Server and
started using it- worked fine for a week without issues. Then come in
after last weekend and the Inbox is not showing any new eMails. Only
cached eMails. We did the suggested fixes for this:
Rebuild DB
Empty Cache
Recreate account

Now our inbox is EMPTY- No eMails shown after Clear Cache- However if
you do a Get Info on the folder you see there is a report from the
server that 15XXXkb of Data is present- Drafts folder shows latest
drafts from today, Junk Mail is working- all other folder sare no go -
No Sent, No Inbox- empty...

Broke down the users Inbox thru OWA client on a PC into 5 folders to
reduce Inbox Folder size to see if that helped caching speed- That
shows up when you launch Entourage however they are empty and say
There are no messages in this folder like the inbox,etc.

<This also happened to me (different user) a while back using Office
2008 and Exchange Server 2003- Once I reduced my inbox to 2 weeks of
eMail thru archival on Outlook mine fixed itself and started recieving
eMails properly in Entourage. I let it go until I fixed it- However
now its a VP>

Changed Fonts view preferences- nothing
Tried on another Mac- Nothing- same issue

Just Candy ribbons Now updating "inBox... "Sent Items... (etc) ~and
nothing new shows up.

All local Mail is fine!

[William Smith [MVP]]

ABFMar...@gmail.com wrote:

> Odd problem- Migrated Mac Entourage user data to new 2007 Server and
> started using it- worked fine for a week without issues. Then come in
> after last weekend and the Inbox is not showing any new eMails. Only
> cached eMails. We did the suggested fixes for this:
> Rebuild DB
> Empty Cache
> Recreate account

Have you possibly enabled View --> Unread Only for these folders?

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

[ABFMar...@gmail.com]

On Jun 9, 9:30 pm, "William Smith [MVP]"
<meckli...@REM0VETH1S.comcast.net.INVALID> wrote:

No unfortunately - tried that- and flagged and unflagged and I know
more are read/unread over 2 years-

[ABFMar...@gmail.com]

On Jun 10, 1:20 am, "ABFMartin...@gmail.com" <ABFMartin...@gmail.com>
wrote:

There is mention that the Entourage 2003 Folders need to be present on
the 2007 Exchange server- What could this be??? Maybe there re
resources on the server that we don't have serving out the Data- Hence
NO SEE- ???

Can anyone explain if they have had problems with Migrating Mac
Entourage (v12.1.5) users to a Exchange 2007 server (sp1)

[ABFMar...@gmail.com]

On Jun 10, 10:06 am, "ABFMartin...@gmail.com" <ABFMartin...@gmail.com>

UPDATE- 12.1.9 update doesn't fix the problem--- :( Still in no
mail land. . .

[ABFMar...@gmail.com]

On Jun 10, 12:16 pm, "ABFMartin...@gmail.com" <ABFMartin...@gmail.com>

That unfortunately did not work-
We only still can view Deleted Items, Junk eMail and Drafts (going
back to 1/6/06)
All other Folders although we get the Exchange account tree- are empty
(Inbox, 102Q2008, etc)

We did some suggestions on the Server side regarding Permissions to
the needed folders for Entourage as suggested by KLAUS1013:

I finally found the solution for this problem after raising a case
with MS PSS. The issue is SBS 2008 does not have the correct
permissions on a few Exchange folders. The 'Authenticated Users'
group needs the following security:

- Read and Execute
- List Folder Contents
- Read

On the following folders:

C:\Program Files\Microsoft\Exchange Server\ClientAccess
C:\Program Files\Microsoft\Exchange Server\ClientAccess\Exchweb
C:\Program Files\Microsoft\Exchange Server\ClientAccess\OWA

The format for Entourage is:

remote.contoso.com/exchange/us...@contoso.com

Thanks for all the advice in this thread. As I guessed from the
beginning, this was an issue related directly to SBS 2008, rather than
an Exchange or Entourage problem.

Now works without a problem.

********
Not ours though :(

[abfmar...@gmail.com]

On Jun 10, 5:11 pm, "ABFMartin...@gmail.com" <ABFMartin...@gmail.com>

> remote.contoso.com/exchange/u...@contoso.com

>
> Thanks for all the advice in this thread.  As I guessed from the
> beginning, this was an issue related directly to SBS 2008, rather than
> an Exchange or Entourage problem.
>
> Now works without a problem.
>
> ********
> Not ours though  :(

SOLUTION-WORK AROUND: We moved our important user with the problems
back to the 2003 Exchange server and his eMail is back in view-

Now I am on the 2007 Exchange server and will test for a while- Hope
it happens again so we can further troubleshoot- This will hinder our
companies ability to migrate all users to 2007 until its resolved.

[abfmar...@gmail.com]

On Jun 11, 12:34 pm, "ABFMartin...@gmail.com" <abfmartin...@gmail.com>
wrote:

Well... It took 24 hours and no I am in the same boat- NO NEW EMAIL
GETS TO MY INBOX- We are raising the flag with MS Support and looking
into the server setup to find a solution. DONT LET EM SAY WE DON'T
SUPPORT ENTOURAGE!!! Raise hell with MS or no macs in Exhange 2007
enviroments will happen.

DON't Be fooled if you successfully connect- The connected account
MUST be on the 07 server for 24 hours before the BREAK happens- Try it
out!!!!

[Mustang]

On Jun 12, 12:17 pm, "ABFMartin...@gmail.com" <abfmartin...@gmail.com>

> out!!!!- Hide quoted text -
>
> - Show quoted text -

I am having this exact problem with Entourage and Exchange 2003.
Entourage worked fine until 48 hours ago. Now no new email in the
inbox but public folders update fine.

[Adam Bailey]

In article
<f636ce0e-3103-4232...@d19g2000prh.googlegroups.com>,
Mustang <tony....@gmail.com> wrote:

> I am having this exact problem with Entourage and Exchange 2003.
> Entourage worked fine until 48 hours ago. Now no new email in the
> inbox but public folders update fine.

Have you cleared your Inbox and/or server cache?