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Chick...@officeformac.com

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Dec 6, 2009, 10:12:08 PM12/6/09
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Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: Exchange This morning I logged on as normal and everything was fine.

Then entourage dropped out ad it asked me to reconnect. Below is an extract of the error.

How do i fix this? Do I need to reinstall entourage?

Thanks

Phillip

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-12-07 14:10:48 +1100
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.3.091001
Crashed Module Name: EntourageCore
Crashed Module Version: unknown
Crashed Module Offset: 0x000e4792
Blame Module Name: EntourageCore
Blame Module Version: unknown
Blame Module Offset: 0x000e4792
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Chick...@officeformac.com

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Dec 6, 2009, 11:50:27 PM12/6/09
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As an additional message I have rebuilt the data base, Entourage still fails.

Please help

Thanks

Phillip

Diane Ross

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Dec 7, 2009, 1:59:43 PM12/7/09
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On 12/6/09 7:12 PM, in article 59bae...@webcrossing.JaKIaxP2ac0, "Chick...@officeformac.com" <Chick...@officeformac.com> wrote:

How do i fix this? Do I need to reinstall entourage?

Have you restarted your computer?

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

Jonas

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Dec 9, 2009, 5:34:50 PM12/9/09
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On Dec 7, 1:59 pm, Diane Ross <EntourageH...@gmail.com> wrote:
> On 12/6/09 7:12 PM, in article 59bae518...@webcrossing.JaKIaxP2ac0,

>
> "Chicken...@officeformac.com" <Chicken...@officeformac.com> wrote:
> > How do i fix this? Do I need to reinstall entourage?
>
> Have you restarted your computer?
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page   <http://www.entourage.mvps.org/>
> Entourage Help Blog  <http://blog.entourage.mvps.org/>
> YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
> Twitter: follow <http://twitter.com/entouragehelp>

I'm getting exactly the same error message:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-12-09 17:25:57 -0500


Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.3.091001
Crashed Module Name: EntourageCore
Crashed Module Version: unknown
Crashed Module Offset: 0x000e4792
Blame Module Name: EntourageCore
Blame Module Version: unknown
Blame Module Offset: 0x000e4792
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

It's on an iMac 2.66 GHz running 10.5.8. I've deleted the Microsoft
Preferences file in <user>/Library and rebuilt the database multiple
times.

Any idea of the cause?

Thx,

JS

Diane Ross

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Dec 9, 2009, 6:03:29 PM12/9/09
to
On 12/9/09 2:34 PM, in article
6bf154c6-0f91-4e38...@k19g2000yqc.googlegroups.com, "Jonas"
<jonass...@gmail.com> wrote:

> It's on an iMac 2.66 GHz running 10.5.8. I've deleted the Microsoft
> Preferences file in <user>/Library and rebuilt the database multiple
> times.
>
> Any idea of the cause?

This is a new one. I would do two things.

1) download and run the latest Apple combo updater

Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
<http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>

2) "Remove Office" and re-install

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>

It wouldn't hurt to run Repair Permissions after you complete the installs.

--
Diane

Jonas

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Dec 9, 2009, 11:11:58 PM12/9/09
to
On Dec 9, 6:03 pm, Diane Ross <EntourageH...@gmail.com> wrote:
> On 12/9/09 2:34 PM, in article
> 6bf154c6-0f91-4e38-995e-45b61bc8d...@k19g2000yqc.googlegroups.com, "Jonas"

>
> <jonassimp...@gmail.com> wrote:
> > It's on an iMac 2.66 GHz running 10.5.8. I've deleted the Microsoft
> > Preferences file in <user>/Library and rebuilt the database multiple
> > times.
>
> > Any idea of the cause?
>
> This is a new one. I would do two things.
>
> 1) download and run the latest Apple combo updater
>
> Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
> <http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>
>
> 2) "Remove Office" and re-install
>
> Steps to re-install Office
>
> <http://www.entourage.mvps.org/install/reinstall_steps.html>
>
> It wouldn't hurt to run Repair Permissions after you complete the installs.
>
> --
> Diane

I did try a repair permissions along the way but I'll try both of
these things first, do another one, and see if they help.

Many thanks for the quick reply.

JS

Jonas

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Dec 13, 2009, 8:41:48 AM12/13/09
to


I did as you suggested, installing the Combo Updater and then
reinstalling Office 2008. I ran a Repair Permissions afterwards (and
restarted just for the heck of it) and the problem is gone.

Thanks for your help,

JS

Diane Ross

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Dec 13, 2009, 4:53:53 PM12/13/09
to
On 12/13/09 5:41 AM, in article
fc7b8368-8be4-427c...@9g2000yqa.googlegroups.com, "Jonas"
<jonass...@gmail.com> wrote:

> I did as you suggested, installing the Combo Updater and then
> reinstalling Office 2008. I ran a Repair Permissions afterwards (and
> restarted just for the heck of it) and the problem is gone.

Glad it worked. Thanks for letting us know.

Happy Holidays!
--
Diane

Pros...@officeformac.com

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Dec 18, 2009, 8:26:50 AM12/18/09
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Dear Diane Ross

I have a problem with my office 2008 where it seams that there a database problem. When i try open the applications such as entourage it message me thatthe identity can not be open with this version of Entourage.

Do you have any idea how to ceoorect this and still save the adressbook and notes?

Would love to get some help here

KIndest

Andreas

William Smith [MVP]

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Dec 18, 2009, 9:35:56 AM12/18/09
to
Pros...@officeformac.com wrote:

> I have a problem with my office 2008 where it seams that there a
> database problem. When i try open the applications such as entourage
> it message me thatthe identity can not be open with this version of
> Entourage.
>
> Do you have any idea how to ceoorect this and still save the
> adressbook and notes?

Please help avoid confusion.

If you have an answer or comment for the original poster then please
respond within his or her thread. Otherwise, if you're looking for a
solution to your own problem -- no matter how similar to someone else's
-- then begin your own thread. Similar problems may not have the same
solutions.

The problem you are describing is usually due to removing Office and
then installing it again. However, you need to apply all the updates to
bring Entourage back to the version that last opened your Entourage
Database. Go to the Help menu in any other Office application such as
Word and select "Check for Updates". Once you are fully up-to-date then
Entourage should be able to open your identity.

If this doesn't answer your question then begin a new thread with
details of your own problem, include your software versions and what
you've tried already to fix the problem.

--

bill

Entourage Help Page <http://entourage.mvps.org/>


Entourage Help Blog <http://blog.entourage.mvps.org/>

YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

Diane Ross

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Dec 18, 2009, 8:13:11 PM12/18/09
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"This Identity Cannot Be Opened With This Version of Entourage"

This message usually means, for example, any Identity saved with a 12.1.0 or
later version will not open in 12.0.0 or 12.0.1. Since there was a database
format change in 12.1.0 (SP1), Entourage 12.0.0 or 12.0.1 cannot open a
database saved in the later version.

Once you upgrade, the Identity will open.

Steps to update Office after installing from DVD
<http://www.entourage.mvps.org/install/update_steps.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>

Entourage Help Blog <http://blog.entourage.mvps.org/>

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