So does Entourage 2008 sync Exchange tasks and categories?

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oos...@officeformac.com

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Jan 15, 2008, 3:05:43 PM1/15/08
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Would be nice to have that much more synchronization between my Windows Mobile phone and my home and office computers.

oos...@officeformac.com

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Jan 15, 2008, 3:27:33 PM1/15/08
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never mind I found the answer... it doesn't...and that bites!

Unknown

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Jan 15, 2008, 4:32:54 PM1/15/08
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Wow - thanks for asking and providing the answer. I was so sure that this would be addressed in v2008 that I was going to get it without even asking the question. Thanks - looks like it might finally be worth dumping Entourage for the Mac apps. My upgrading was based solely on the Entourage element getting significant upgrade.

oos...@officeformac.com

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Jan 15, 2008, 10:48:05 PM1/15/08
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yeah I don't get it either. 4 years in development with tasks and categories being constant requests, you'd think they would have been implemented. Figures..

Red...@officeformac.com

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Jan 16, 2008, 2:39:13 PM1/16/08
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I'm waiting for our site license to arrive at our campus so I can call MS and try and get full synchronization added in. I find it disheartening that once again the Mac platform still does not have full support for a product that we have paid good money for.

Unknown

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Jan 16, 2008, 4:24:43 PM1/16/08
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I just called an canceled my order for 2008. Like cd said above... I'm gonna move to the mac apps. I'm not a huge Excel power user so if there is functionality missing in Numbers... I'm sure I can do without.

I really needed a full outlook client on my desktop... and once again... this falls short. I have a Motorola Q smartphone (for work) and I want everything synced to there... so I will just continue to use the MS Exchange Web Application.

Bye bye Office.

Unknown

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Jan 16, 2008, 8:52:18 PM1/16/08
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I can't believe, after all this time, there's no Tasks syncing.

Entourage 08? All hype.

It looks like the best bet is when snerdware comes out with their client for 10.5.

Diane Ross

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Jan 16, 2008, 10:21:01 PM1/16/08
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On 1/16/08 5:52 PM, in article ee88...@webcrossing.caR9absDaxw, "" <>
wrote:

> I can't believe, after all this time, there's no Tasks syncing.

With the new To Do flagging system you'll be able to assign
start/due dates to mail (and contacts) and they will sync to Exchange.
Since many "tasks" are based on e-mails that need action, Entourage 2008's
To Do sync is a way to get around this problem.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Michael Jardine

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Jan 16, 2008, 10:55:07 PM1/16/08
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I've actually found this to be very useful. Of course, you can do the same
in Outlook, but it's nice to see it in Entourage now.


On 1/16/08 7:21 PM, in article
C3B4099D.EA9A%di...@invalid.entourage.mvps.org, "Diane Ross"

William Smith

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Jan 16, 2008, 11:49:22 PM1/16/08
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wrote:

Please be sure to let Microsoft know you'd like to see task syncing in
future versions by using the Help --> Send Feedback mechanism in any
Office application. The more noise the better!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>

Unknown

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Jan 17, 2008, 2:24:28 AM1/17/08
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All that time you spent making MyDay so sweet is completely USELESS. I have three computers -- home, office, and MacBook (for on the road), plus my BlackBerry. If data doesn't sync between them, it's 100% USELESS to me.

Can someone from Microsoft please commit to when tasks & notes will sync? If not, as others have said, I'm going to dump my BlackBerry for an iPhone, dump Exchange Server, and just use .Mac and the Mac apps and/or maybe Google.

That's a big pain, I don't want to do it, and Microsoft will lose Exchange revenue as well as Entourage licenses. Lose-Lose!

But seriously, I talked with two Entourage people at Macworld at the Microsoft booth and it was NOT encouraging -- no one could commit to when this HUGE and fatal omission would be corrected.

Sounds like Microsoft is asking me to wait for Office 2012 (yep, that would be the next version). One of the guys told me it was a "tough problem". Geesh! Just sync the suckers with Exchange. All that manpower spent bringing crap like Messenger and it could have been done.

Microsoft isn't taking Exchange seriously on Mac. My vote is Mac.

Oh, and there's NO ability to archive Exchange data to the Mac, either. Cripes!

Either tell us when Exchange will be supported FOR REAL on the Mac, or I'm ripping out Exchange. Sync is the # 1 feature so many of us rely on, and if Office 2008 cannot integrate Macs into the groupware environment (or even sync a stand-alone user like me), something is SERIOUSLY wrong.

So how about it, can someone at Microsoft make a commitment to this? I am not waiting for the next major version. SYNC TASKS AND NOTES BY A COMMITTED DEADLINE ASAP, PLEASE!!

Unknown

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Jan 17, 2008, 8:21:35 AM1/17/08
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Just one more voice of a disappointed user who was waiting for Office 2008 JUST for Entourage to be able to do the basic operations I take for granted in Outlook. Looks like they're not there, which means no upgrade for me.

Guess I'll use iWork instead (which I already have) and run Outlook (2003 on XP - no upgrade revenue there) in Parallels. MS have truly dropped the ball on this one.

One more user done with Office!

Andy Ruff

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Jan 17, 2008, 8:55:26 AM1/17/08
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Ted,

It would help us to know which Exchange features you’re interested in for Entourage so that we can prioritize them with our development.

-Andy

Lead Program Manager, Entourage
Macintosh Business Unit, Microsoft

Unknown

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Jan 17, 2008, 10:39:32 AM1/17/08
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ditto to all that was said above! :)

Unknown

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Jan 17, 2008, 12:26:31 PM1/17/08
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I ordered the upgrade and just cancelled based on this information. I use a BB and wanted o sync tasks using Entourage. Now I really see no reason for me to upgrade. I make very light use of the other programs. I am disappointed.

Jay.Ea...@gmail.com

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Jan 17, 2008, 1:32:57 PM1/17/08
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On Jan 17, 12:26 pm, <> wrote:
> I ordered the upgrade and just cancelled based on this information. I use a BB and wanted o sync tasks using Entourage. Now I really see no reason for me to upgrade. I make very light use of the other programs. I am disappointed.

My Day is USELESS without exchange server support to most, if not all
users!

Andy Ruff

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Jan 17, 2008, 1:40:16 PM1/17/08
to Jay.Ea...@gmail.com
My Day will show your Exchange flagged mail, contacts, and events, all of
which synchronize with Exchange. I agree it's a limitation for tasks, but
it's not completely useless for Exchange users.

-Andy

On 1/17/08 10:32 AM, in article
cd839cd7-865b-4ead...@l32g2000hse.googlegroups.com,

Unknown

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Jan 17, 2008, 1:56:20 PM1/17/08
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Could someone at Microsoft please be accountable and commit to when "sync Exchange tasks and categories" issue will be resolved or at least give us an explanation as to why it was not added?????

Michel Bintener

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Jan 17, 2008, 2:26:45 PM1/17/08
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You should keep an eye on MacMojo, the official company blog. In the mean
time, click on Send Feedback on Entourage inside Entourage's help menu to
send Microsoft your feedback.


On 17/01/08 19:56, in article ee888...@webcrossing.caR9absDaxw,
"Frustrated!!!" <Frustrated!!!> wrote:

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

Red...@officeformac.com

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Jan 17, 2008, 3:45:10 PM1/17/08
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Giving feedback for Office is kind of hard to find when you don't have Office installed on the computer. I tried looking for a link to the feedback page off of the Office 2008 site and could not find anything.

Anyway, for anyone who wants to know: The web site is http://www.microsoft.com/mac/suggestions.mspx

Unknown

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Jan 17, 2008, 4:52:05 PM1/17/08
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I was looking forward to TASKS and ToDo lists syncing with Exchange so that I could get them on my BlackBerry. So now what. I'm the IT guy for a company of 65 and we are rolling out more and more MacBooks.

I did hear today that IBM Will be rolling out Lotus Notes Sutie and their Server for Mac. Maybe they will get it right.

Unknown

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Jan 17, 2008, 11:14:43 PM1/17/08
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I'm an IT manager and our company can see absolutely NO REASON to upgrade to the new client. We're definitely going to look into "alternatives" to the Entourage suite.

This is ludicrous that they still haven't done anything to correct a problem that every single Entourage User has been pining for almost a half a decade. Wouldn't this be the FIRST thing you would do?

Microsoft - SHAME ON YOU.

Unknown

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Jan 17, 2008, 11:40:58 PM1/17/08
to
and now will not. This is a major issue for me. I was hoping to get rid of outlook on parallelis and now it seems like impossible without tasks and notes...

Unknown

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Jan 18, 2008, 12:56:11 AM1/18/08
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I was going to buy the upgrade for me and several folks in our office. If it does not sync tasks and notes and EVERYTHING I can do in Parallels with Outlook 2003, then why in the world did they even release an upgrade.

I have been waiting for years for this upgrade and now find out it is not what I need.

I will pass.

Andy Ruff

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Jan 18, 2008, 1:47:04 AM1/18/08
to disgruntledandbummedout
Half a decade ago, Entourage did not even talk to Exchange.  We have been consistently and regularly adding Exchange functionality to Entourage, many of them in regular, free updates.  2008 brought a number of new features:

  • Out of Office
  • Kerberos Single Sign-on
  • Free/Busy Detailing
  • To Do flag sync
  • Delegation over HTTP


We realize there are shortcomings and some of them are painful.  However, we want to make sure we build a reliable product.  Not just check features.  We stepped back from features and took the time to improve the app’s quality and reliability.  Without doing so, it would have been much harder to deliver more Exchange functionality in the future as we plan to do.  You will find Entourage 2008 much more reliable when using existing Exchange functionality such as calendaring and mailbox synchronization.

-Andy

Andy...@officeformac.com

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Jan 18, 2008, 11:57:02 AM1/18/08
to
Hey folks, I'm the Lead Program Manager for Entourage. Here's the deal...

We know you want task and notes sync and we are planning on delivering them. Since Exchange was first introduced into Entourage four years ago, we've regularly delivered features often in free updates. This iterative process has let us get them out there and learn from you about your expectations of Entourage within your business.

In 2008, we decided to take a step-back from pounding more features into the application and focus on making the app more reliable and robust. For example, calendaring in 2008 is far more reliable than it was in the past. The focus on quality and reliability was aimed to provide a stronger foundation for where we'll go next. You may not agree with this way of building the product and I certainly hear your frustrations, but we want to make sure that we're delivering reliable solutions, not just feature checklists.

Unknown

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Jan 18, 2008, 2:18:41 PM1/18/08
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I use Outlook 07 all day at work ive just installed Mac Office 08 at home and feel cheated. Sort out the sync issues above or the Mac community, a lot of who got a Mac to get rid of the blue screen of death, will simply abandon you.

Mac Office 08 does not look or feel fresh, merely an update, more like Office 06.

So please make it feel and look similar to Office 07 for PC and give it the same functionality at least, is that so much to ask?

Unknown

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Jan 18, 2008, 5:59:07 PM1/18/08
to
Microsoft Guys,

I have only been using a Mac for about 15 months. However, when I first setup Entourage 2004 I was sure that I had done something wrong as none of my categories synced over. After some research, I discovered that not only will I have to forget about categories, I lost to-do sync as well. I thought, Wow, that unfortunate, but surely 2008 will have this functionality (since it is all over any forum that you read about this product). I just don't understand how you guys missed this. But hey, at least there is a little floating reminder box...

dantr...@officeformac.com

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Jan 18, 2008, 8:08:50 PM1/18/08
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You should keep an eye on MacMojo, the official company blog. In the mean time, click on Send Feedback o Entourage inside Entourage's help menu to send Microsoft your feedback.


-- Michel Bintener Microsoft MVP


Michael, Andy Ruff & others on the Office:Mac team,

This can't be a serious statement from Michael...? I don't mean any disrespect, but your Entourage community has been screaming bloody hell about it's poor Exchange and synching support for FOUR YEARS. We waited FOUR YEARS for this upgrade, and Microsoft failed miserably to meet the demands of its users.

Serious question...is this because you're the Macintosh Business Unit at Microsoft? Are you guys just not taken seriously and appropriately prioritized within the company for obvious reasons? Or is this just another massive oversight?

I've worked in engineering for years, so I know all too well that what seems like a simple change is not necessarily simple. But FOUR YEARS is a long time to be screaming about something and then still not have it implemented.

SmartArt and nice templates in Word are beautiful, and it's nice to have that consistency with Office System 2007. But there's an underlying foundation of functionality that we are STILL waiting for.

Click on Send Feedback? With all due respect, you must be joking. What on earth would make you think anyone in this community would continue to bother after your team fails yet AGAIN to deliver what we've ALREADY been sending feedback on for FOUR YEARS?

What's the point? Clearly, program management has been unsuccessful in prioritizing needs of the market versus engineering timelines. I'm quite sure this market would have even preferred no new release until you could get it fixed than to be miserably disappointed yet again.

Apple now commands 8% of the market, and we all know that number is growing. No one here is stupid enough to think it will ever come close to Microsoft Windows' dominance, but it is still growing. More importantly, cross-platform usage is growing within corporations. I work for a 100 person tech company that is doubling every year. Half of our team uses Apple and half uses Windows. Most of the 8% of the market expect to have to use some level of Parallels, Virtual PC or some other virtualization service since not everything is available for our platform of choice. But why continue to demonstrate Microsoft Office's complete lack of commitment to cross-platform compatibility?

The Microsoft Silverlight team got it right with cross-platform compatibility. Why can't the Entourage team?

Regards,
Dan

"lewis" @gmail

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Jan 18, 2008, 8:14:23 PM1/18/08
to
On 18-Jan-08 18:08, in article ee888...@webcrossing.caR9absDaxw,
"dantr...@officeformac.com" <dantr...@officeformac.com> wrote:

> Serious question...is this because you're the Macintosh Business Unit at
> Microsoft? Are you guys just not taken seriously and appropriately
> prioritized within the company for obvious reasons? Or is this just another
> massive oversight?

I think it's that MSFT does not want a fully working Mac client for exchange
servers since that might translate to users running screaming from Windows
Vista, thus impacting MSTF sales figures.

--
Bart: This is the worst day of my life.
Homer: This is the worst day of your life SO FAR.

Andy...@officeformac.com

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Jan 18, 2008, 8:27:29 PM1/18/08
to
Dan,

Four years ago Entourage didn't:

- Support multiple calendars and address books
- Allow you to set permissions on Exchange folders
- Open shared calendars, folders, or address books
- Quickly access public folders
- View non-mail public folders
- Use smart cards for encryption
- Search via Spotlight
- Delegate to other Exchange users
- Get detailed information about users in the GAL
- Keep your Exchange contacts and calendars seperated from personal
- Mark events or contacts in shared folders as private
- Reschedule events regularly
- Cancel recurring meetings
- Set the Out of Office Message
- Synchronize todo flags and dates
- Automatically configure your Exchange account
- View the quotas on your Exchange server
- Conversation grouping/threading
- Be notified of upcoming password expirations
- Synchronize with .Mac, iCal, Address Book, or your devicees
- Authenticate with Kerberos
- See free/busy details when scheduling meetings
- Respect compliance folders on your server
- True, multi-threaded sync with more user control

All of those things came between 2004 and today. We did not sit idle. Entourage has gotten several large, free updates. 2008 continues with an interval of improvements. If you have an original 2004 CD, try installing that and compare that to where you are today. Then tell me that we haven't done a lot to try and address these issues. We know you want more, we plan to deliver. But do not deny the fact that we haven't been working hard to do so for some time.

As for prioritizing, please keep in mind that what you want isn't necessarily the same as what others want. I'm sure you would be happy to lop off some of the above items, but that doesn't mean a) that's what other customers are telling us or b) that the engineering cost of those features is equal to your requests.

Unknown

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Jan 19, 2008, 8:18:03 AM1/19/08
to
It is an entourage that with all that development time MS have managed to forget what people want. The key thing people wanted was a fully operational exchange client prohram(thats what the extra money is for ????) teh ability to send complex HTML messages, better HTML tools and the ability to edit a message that has been sent to you, What the hell is going on. I am now thinking that we will move to using outlook in Parallels, and certainly will not bother "upgrading????" to 2008. Bell whistles and disappointment !

Unknown

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Jan 19, 2008, 9:41:53 AM1/19/08
to
I use tasks and categories a lot. That they are missing from Entourage makes my life slightly more difficult. Many of my colleagues do not use tasks, but they all use the calendar and contacts. It's unfortunate that some features did not make it into 2008, but I think you made the right choice.

The real question is if synchronized tasks will make it into a future upgrade.

joba...@officeformac.com

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Jan 19, 2008, 9:49:07 AM1/19/08
to
To not include a conduit for me, and everyone else, to sync their Palm/Treo devices is asinine, honestly.

I don't mean any personal disrespect, but it is incredibly frustrating to learn that, at a minimum, I can't even count on the sync ability Entourage 2004 had with my Treo smartphone.

I'm sort of dead in the water here. You've got to address this, like, immediately.

Unknown

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Jan 19, 2008, 12:47:45 PM1/19/08
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As one of the largest solution providers in the country Future Tech is trying to integrate Apple into our large customer base. The challenge that we have which we thought would be addressed was similar functionality so that corporate america can take advantage of multiple platforms in their organizations. Since we have not accomplished this with the current release is there any timeline you have that you can share with everyone related to tasks. I will tell you most of the organizations we work with utilize this feature. Lets stem the tide of the complaints and see how we can address the challenge moving forward. I am sure if you said ok there will be an update in 90 days many more people would buy the product.

garr...@officeformac.com

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Jan 19, 2008, 1:31:19 PM1/19/08
to
Recurring tasks won't work

I believe the problem is related to the synchronization of Entourage to iCal. I'm able to replicate the problem consistently when synchronization is enabled.

Problem
-------
  • Open Entourage preferences and enable the synchronization of events and tasks to iCal
  • Create a new recurring task and save it
  • Wait a few minutes for Entourage to sync the task to iCal
  • Open the task and observe the recurrence has been removed

    The above described issue never occurs if the synchronization of events and tasks to iCal is disabled.

    This problem has been around since the release of Leopard. I can't replicate the problem in Tiger.

    I've built a brand new system using a clean install and a fresh installation of MS Office 2004 & 2008, but still have the same problem.

Steve de Mena

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Jan 20, 2008, 4:51:04 AM1/20/08
to
disgruntledandbummedout wrote:
> I'm an IT manager and our company can see absolutely NO REASON to
> upgrade to the new client. We're definitely going to look into
> "alternatives" to the Entourage suite.

What is the Entourage "suite"?

> This is ludicrous that they still haven't done anything to correct a
> problem that every single Entourage User has been pining for almost a
> half a decade.

And that problem would be....???

Steve

Steve de Mena

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Jan 20, 2008, 4:52:30 AM1/20/08
to

Lotus Notes has been out for the Mac for years.

Steve

JÓM@officeformac.com

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Jan 20, 2008, 11:01:31 AM1/20/08
to
Upgraded to office for 2008 for MAC, its chronic..... well done graphic designers, but where were the product marketing and software guys??? How productive is SW without a functional task module??

Rubbish,

James

Unknown

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Jan 20, 2008, 5:01:10 PM1/20/08
to
I also rushed out to buy Office 2008 with what I thought would be a safe assumption of having categories and task synchronisation.

I cannot believe that Microsoft have left this obvious but important functionality out. If you read this Microsoft, then I for one suggest you add this functionality in on the next update. If you do not, I can only see the decision as a stealth tactic to stop users being able to use exchange fully on a mac. OWA doesn't work brilliantly either as its designed for IE and not firefox or Safari.

Sort your act out after you've relieved me of a few hundred pounds.

Steve...@officeformac.com

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Jan 20, 2008, 7:28:47 PM1/20/08
to
Microsoft,

Please outsource your Macintosh Business Unit projects to Apple. I trust Steve Jobs & Co. will get the projects finished properly and quickly.

I love my Mac (and everything Apple) because it just works. I wish I could say the same for MS Entourage.

I'm not kidding about having Apple take on this task. Have them rebuild Entourage from the ground up to include, at minimum, all of the features and functionality of Outlook with BCM.

I know you have been taking a lot of heat from Entourage users. My intent is not to simply add fuel to the fire. I just want Entourage and Exchange to work for me.

Thank you and best regards,

Steve Kane

JE McGimpsey

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Jan 21, 2008, 1:34:23 AM1/21/08
to
In article <ee888...@webcrossing.caR9absDaxw>, "Jamie Lupton" <>
wrote:

> I also rushed out to buy Office 2008 with what I thought would be a safe

> assumption of having categories and task synchronisation. <br><br>I cannot

> believe that Microsoft have left this obvious but important functionality
> out. If you read this Microsoft, then I for one suggest you add this
> functionality in on the next update. If you do not, I can only see the
> decision as a stealth tactic to stop users being able to use exchange fully
> on a mac. OWA doesn't work brilliantly either as its designed for IE and not

> firefox or Safari. <br><br>Sort your act out after you've relieved me of a
> few hundred pounds.

Venting here does absolutely no good - this is a peer-to-peer newsgroup.
Send feedback via Help/Send Feedback on Entourage if you want MacBU to
hear you.

JE McGimpsey

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Jan 21, 2008, 1:35:58 AM1/21/08
to
In article <ee888...@webcrossing.caR9absDaxw>,
Steve...@officeformac.com wrote:

> Microsoft, <br><br>Please outsource your Macintosh Business Unit projects to
> Apple. I trust Steve Jobs &amp; Co. will get the projects finished properly
> and quickly. <br><br>I love my Mac (and everything Apple) because it just
> works. I wish I could say the same for MS Entourage. <br><br>I'm not kidding

> about having Apple take on this task. Have them rebuild Entourage from the
> ground up to include, at minimum, all of the features and functionality of

> Outlook with BCM. <br><br>I know you have been taking a lot of heat from

> Entourage users. My intent is not to simply add fuel to the fire. I just

> want Entourage and Exchange to work for me. <br><br>Thank you and best
> regards, <br><br>Steve Kane

Since you posted in a peer-to-peer newsgroup, your rant, justified as it
may be, won't affect anything. To get the message to Microsoft, send
feedback via Help/Send Feedback on Entourage...

Steve de Mena

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Jan 20, 2008, 4:52:30 AM1/20/08
to

knight...@gmail.com

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Jan 21, 2008, 2:48:40 PM1/21/08
to
On Jan 21, 1:35 am, JE McGimpsey <jemcgimp...@mvps.org> wrote:
> In article <ee888b5...@webcrossing.caR9absDaxw>,

It SHOULD make a difference! I was just at MacWorld and Andy Ruff
(who has posted numerous times here) works for and spoke for the
Microsoft BU at the Office 2008 session.
http://macworldexpo.com/conference_program/specialty-programs/day-office-microsoft-office-2008
(refer to Sessions 7 and 8 which he was the lead speaker for...)

If he is on a Windows machine he can simply hit Ctrl-P and print this
forum out to show his colleagues (Command-P for a Mac btw). I am SURE
this is not the first time Andy or anyone else from the Mac BU has
heard about the 3 biggest topics I have seen in forum after
forum...and for all the slow people here they are again!

1. Task synchronization with exchange
2. Category synchronization with exchange
3. RPC over HTTP support

Just because this is a peer-to-peer forum doesn't mean important
people that CAN ACTUALLY MAKE A DIFFERENCE aren't reading it!

It was hilarious seeing everyone get frustrated that this wasn't
included in 2008 during that class at MacWorld, and it was
specifically asked by the audience, so they have heard it for
sure....again....we all know you aren't sitting around there and doing
nothing, but these features have been ranted about for 4 years now, so
one would assume they were somewhat near the top of the list...maybe
you need a new polling audience .

Hopefully Office 2012 will have these basic features added...

Jacek Suliga

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Jan 21, 2008, 3:21:44 PM1/21/08
to
On 1/21/08 11:48 AM, in article
16c5ad3c-f52e-428c...@e25g2000prg.googlegroups.com,
"knight...@gmail.com" <knight...@gmail.com> wrote:

> 3. RPC over HTTP support
>

Entourage is not a MAPI client and having RPC over HTTP wouldn't make much
sense in it's case.

What you probably want is to access your Exchange mailbox over HTTP and it
is supported in Entourage 2008 (and 2004 as well).

For details please see
http://www.robichaux.net/blog/2005/05/entourage_and_r_1.php

Hope this helps,
Jacek Suliga

JE McGimpsey

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Jan 21, 2008, 3:42:09 PM1/21/08
to
In article
<16c5ad3c-f52e-428c...@e25g2000prg.googlegroups.com>,
knight...@gmail.com wrote:

> It SHOULD make a difference!

Should ... shouldn't ... what's more relevant is "does". Since you were
at Day at the Office, you also heard a number of presenters say to
submit feedback (I was there in the front row...)

> Just because this is a peer-to-peer forum doesn't mean important
> people that CAN ACTUALLY MAKE A DIFFERENCE aren't reading it!

Of course it doesn't. But you certainly shouldn't RELY on it being read
by those that need to see it. I suspect a LOT more of the MacBU folks
are reading the groups right now than usual, in fact. But they can't and
won't read every message. Nor is Andy likely to print off very many ng
posts to show his colleagues - that's not very efficient, nor is it a
very productive use of a program manager's time.

OTOH, every Help/Feedback... submission *does* get logged and routed to
the appropriate management. More importantly, it is tabulated for
marketing and product development, which are ultimately the drivers for
which features are included in Office (it might be nice if excellent and
dedicated developers like Andy and his team could be given free rein
with unlimited resources, but that's not usually how things work).

So by all means, post here, but to be more effective, also use Help/Send
Feedback...

> we all know you aren't sitting around there and doing nothing, but
> these features have been ranted about for 4 years now, so one would
> assume they were somewhat near the top of the list...maybe you need a
> new polling audience

I think you've gotten me confused with an MS employee...

Unknown

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Jan 21, 2008, 3:45:07 PM1/21/08
to
I'd like to reiterate that after establishing recurring tasks in Entourage 2008, setting sync services to sync events and tasks with iCal, the recurring nature of the tasks disappears.

Also, PocketMac no longer works with Entourage after switching from 2004 to 2008. I can get Missing Sync for BlackBerry to work, but since the recurring nature of the tasks are broken, what appears in my BB are erroneous, too.

I'd like to see v12.0.1 of Entourage to work like Outlook. Archiving, .pst's, sync conduits, and the like are essential to business execs.

JE McGimpsey

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Jan 21, 2008, 4:01:34 PM1/21/08
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In article <ee888...@webcrossing.caR9absDaxw>, MacByNight <> wrote:

> I'd like to reiterate that after establishing recurring tasks in Entourage
> 2008, setting sync services to sync events and tasks with iCal, the recurring

> nature of the tasks disappears. <br><br>

The bug has been submitted before, but use Help/Send Feedback to let
MacBU know that it's important to fix

> I'd like to see v12.0.1 of Entourage to work like Outlook.
> Archiving, .pst's, sync conduits, and the like are essential to
> business execs.

Send feedback on that, too, but I certainly hope that the 12.0.1 update
isn't delayed for all those items...

Unknown

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Jan 21, 2008, 4:36:15 PM1/21/08
to
is 4 FRICKING YEARS FOR GOD'S SAKE!

Doesn't matter what entourage did or didn't have then and now... the fact is that in software development, 4 years is a HELLACIOUSLY LONG TIME and you guys really missed the ball on this one. How you could possibly say that this is only important to the folks bitching on this thread really shows how badly you haven't listened to the community for the past 4 years. Doesn't matter what you DID build into this build... you've left a gaping hole on something that folks have been very vocal about and that exchange/outlook/windows mobile/bberrys etc have had for years. And you guys couldn't do it in 4 years? And to suggest that you had to either choose delivering a reliable product or one that added in features to bring it up to speed with the PC version? C'mon! What kind of cop out is that?

Do you guys like only have 2 developers on the mac team or what?

4 years!!!!

Marty Mankins

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Jan 21, 2008, 5:19:20 PM1/21/08
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On Jan 18, 6:27 pm, Andy_R...@officeformac.com wrote:
> Four years ago Entourage didn't:
> - Synchronize with .Mac, iCal, Address Book, or your devicees
> All of those things came between 2004 and today. We did not sit idle. Entourage has gotten several large, free updates. 2008 continues with an interval of improvements. If you have an original 2004 CD, try installing that and compare that to where you are today. Then tell me that we haven't done a lot to try and address these issues. We know you want more, we plan to deliver. But do not deny the fact that we haven't been working hard to do so for some time.
> As for prioritizing, please keep in mind that what you want isn't necessarily the same as what others want. I'm sure you would be happy to lop off some of the above items, but that doesn't mean a) that's what other customers are telling us or b) that the engineering cost of those features is equal to your requests.

I know MS put a lot of work into Entourage 2008 and I don't doubt that
a lot of these new features are of value to many users, but it seems
the biggest concern and issue is the subject of this thread is:
synchronizing, specifically contacts, calendar items, tasks, notes and
categories. Sync Services, while under 2004, does work, but there was
a lot of Entourage contact fields that never made it over to the the
Sync Services database (at least that's what I have been seeing when I
turn Sync Services on for Contacts). Third party tools like e2Sync
smoothed things out a lot in keeping things synced up between
Entourage and the Apple PIM tools.

But it appears it's not that smooth when using Entourage 2008 and Sync
Services. I could see that being an issue with Leopard, as iSync has
been changed. But if under Tiger, using Entourage 2004 worked (even
with the field sync issues I mentioned above), then it should work
just as well with Entourage 2008, at least that's one of the
assumptions that people had when upgrading.

Personally, while it's nice that Sync Services is supported, I would
much rather see MS re-write the Entourage conduit for HotSync that was
available for Entourage 2004. I currently use this on my main
machine. I understand there are third party solutions out there, but
in all honesty, the Entourage conduit was the most reliable way to
sync to a Palm. I'm not sure how many Palm/Treo users there are there
at MacBU, but I would hope there was at least one that worked on the
Entourage team that tried to sync their Palm/Treo.

I hope what I've said is taken as a Treo user that wants to make sure
I can sync data when I install the Office 2008 upgrade, as well as
echoing the voices of other Palm users that have already run into sync
issues.


- Marty

Andy Ruff

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Jan 21, 2008, 6:29:14 PM1/21/08
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On 1/21/08 2:19 PM, in article
6d0a59ab-80e8-4523...@t1g2000pra.googlegroups.com, "Marty
Mankins" <marty....@gmail.com> wrote:

> Personally, while it's nice that Sync Services is supported, I would
> much rather see MS re-write the Entourage conduit for HotSync that was
> available for Entourage 2004. I currently use this on my main
> machine. I understand there are third party solutions out there, but
> in all honesty, the Entourage conduit was the most reliable way to
> sync to a Palm. I'm not sure how many Palm/Treo users there are there
> at MacBU, but I would hope there was at least one that worked on the
> Entourage team that tried to sync their Palm/Treo.
>
> I hope what I've said is taken as a Treo user that wants to make sure
> I can sync data when I install the Office 2008 upgrade, as well as
> echoing the voices of other Palm users that have already run into sync
> issues.

We didn't take this decision lightly. The HotSync manager hasn't been
updated in years and updating our conduit for 2008 was a very expensive
task. In general, we decided that we believed the direction on the Mac was
towards all device sync unifying around Sync Services, so we put our efforts
into that.

There are some shortcomings, such as category sync, that we are certainly
aware of. We are talking with Apple about these and hope to provide better
support through Sync Services in the future.

-Andy

Andy Ruff

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Jan 21, 2008, 6:32:50 PM1/21/08
to
Again, please consider what we did do in 4 years.  It’s not like we didn’t release a single thing in that time.  There were numerous sizeable and free updates for Entourage 2004 in that timeframe.  We added dozens of new features.  It’s easy to forget this because you see the year “2004” and not the version numbers “11.x” where “.x” is consistently bumped upward with improved quality and plenty of functionality.  Entourage has taken a model of regular and consistent improvement.

-Andy

Marty Mankins

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Jan 21, 2008, 7:01:22 PM1/21/08
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On Jan 21, 4:29 pm, Andy Ruff <ar...@microsoft.com> wrote:
> We didn't take this decision lightly. The HotSync manager hasn't been
> updated in years and updating our conduit for 2008 was a very expensive
> task. In general, we decided that we believed the direction on the Mac was
> towards all device sync unifying around Sync Services, so we put our efforts
> into that.
>
> There are some shortcomings, such as category sync, that we are certainly
> aware of. We are talking with Apple about these and hope to provide better
> support through Sync Services in the future.
>
> -Andy

Andy, I appreciate your reply and look forward to better Sync Services
support in the future. In the meantime, I need to stay with what is
stable and working at this time for my main system. I do have several
Macs, one of which I will be putting Office 2008 on to explore various
options on how to integrate that into my work flow.


- Marty

Barry_...@officeformac.com

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Jan 23, 2008, 5:38:45 AM1/23/08
to
Andy:

I certainly appreciate the improvements you listed. But, the team's choice to not include task synchronization isn't truly addressed by accounting all the work done on numerous other features. It simply notes that you didn't consider it a priority. As an Exchange core business function, I believe tasks are as elemental to basic function as mail and calendar. Office 2008 is a very nice program for personal use, but its business integration clearly was given a low priority.

I suggest using such public forums as this to assist in your development prioritization. Offering a suggestion through the internal mechanism is silent: we have no public forum to see if others (or the Microsoft Mac development team) agree. This site demonstrates how critical a miss this was, something I can't be confident you'd sense so keenly if everyone used the internal suggestion mechanism.

Corentin Cras-Méneur

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Jan 23, 2008, 2:39:25 PM1/23/08
to
<Barry_...@officeformac.com> wrote:

> we have no public forum to see if others (or the Microsoft Mac
> development team) agree.


Well the site you used to post this message is simple (yet another) Web
interface to access the microsoft.public.mac.office.entourage newsgroup
which has been around for quite some time now (I suspect shortly after
the first version of Entourage came out).


Corentin


PS: This group is accessible from most newsgroup servers, including of
course the open msnews.microsoft.com
<nntp://msnews.microsoft.com/microsoft.public.mac.office.entourage>

You can get on the group from any newsgroup client - including Entourage
--
--- Mac:MS MVP http://www.cortig.net/wordpress/ ---
http://www.mvps.org - http://mvp.support.microsoft.com
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire

rmang...@gmail.com

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Jan 23, 2008, 4:54:42 PM1/23/08
to
I too am disgusted by the fact that Exchange Tasks and Category
syncing was left out of Entourage 2008, but what disgusts me even more
is this piece of stupidity: why aren't the user fields (User Field 1
through 4) in Outlook Contacts not mapped to the user fields in
Entourage? There are dozens of user/custom fields in Entourage, so
hello Microsoft geniuses, did no one think to map four of them to
their Oulook counterparts? They aren't even available through Outlook
Web Access using ANY browser.

Unknown

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Jan 24, 2008, 8:08:32 AM1/24/08
to
SHOCK HORROR EEEEEKKK Did we really all think that Entourage would have what we asked for, come on it' s been four years, get over it.

We are in the process of dropping exchange and Entourage for this very reason...Check out Kerio Mail server does all the exchange stuff including push email and supports BB.

We have canceled all 230 upgrades we ordered.

Fas...@officeformac.com

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Jan 24, 2008, 1:19:36 PM1/24/08
to
Hi

The two things that would make Entourage meet the needs of our team are:
  * the ability to use shared Distribution lists
  * the ability to sync / delegate Tasks

Thanks
Jeremy

Unknown

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Jan 26, 2008, 12:58:41 AM1/26/08
to
If MS has any sense at all they are reading this and are taking notes.

I would assume they understand the purpose of blogging and am sure they have someone monitoring their own spaces.

Art Shotwell

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Jan 26, 2008, 10:28:21 AM1/26/08
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Well, I certainly haven’t noticed any MS responses to all this criticism.



On 1/25/08 9:58 PM, in article ee888...@webcrossing.caR9absDaxw, "B" <B> wrote:

Unknown

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Jan 26, 2008, 10:36:03 AM1/26/08
to
@Art - search for posts from me (signed -Andy) and you'll see ample responses from Microsoft.

Art Shotwell

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Jan 26, 2008, 10:40:18 AM1/26/08
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By Golly, you’re right... I’m assuming you’re with MS. Doesn’t show (at least to me).



On 1/26/08 7:36 AM, in article ee888...@webcrossing.caR9absDaxw, "Andy Ruff " <> wrote:

Unknown

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Jan 26, 2008, 2:20:10 PM1/26/08
to
Andy is right about several things:
- Entourage 2008 has improved Exchange functionality
- MS did release copious updates to 2004, improving its functionality as time went on.

2008 does most of what I need it to do, but still there is room for improvement (starting with note and task Exchange synch for one) that I trust MS will provide as free updates when they get it worked out.

I have met a few of the MacBU guys to know that they love the Mac platform and are trying to do their best withing the "belly of the beast" so to speak to deliver the goods.

Jolly Roger

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Jan 26, 2008, 2:55:48 PM1/26/08
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In article <ee888...@webcrossing.caR9absDaxw>, MacMac <> wrote:

> there is room for improvement (starting with note and task Exchange synch for
> one) that I trust MS will provide as free updates when they get it worked out

We can only hope they'll make this right in future updates...

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

Unknown

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Jan 26, 2008, 9:25:08 PM1/26/08