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After re-install can not ude my old identity - load of email messages have

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Dya...@officeformac.com

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Jul 20, 2008, 11:11:23 AM7/20/08
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Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I had to reinstall Office onto my mac from a backup disc image. And now it will not update 12.10. I have rebuilt my identity but when I try to open it in Entourage is says the database is not compatible.I have tyried to import but does not allow me to import 2008 databases.

The question is, I had a load of emails backed up on my computer (my Time Machine is not fuctioning so no back up).

I would like to know where folders stores 'on my computer' are stored? So I can try and bring them back. My emails and calendars are ok as they synced with the exchange server.

J

Michel Bintener

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Jul 20, 2008, 1:54:15 PM7/20/08
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The problem we need to focus on is the update to SP1. The database (which
can be found in ~/Documents/Microsoft User Data/Office 2008 Identities/your
identity) can only be read by Entourage 2008 SP1 or later (i.e. 12.1.0 or
12.1.1). In other words, even though you now know where the database is, you
still won't be able to access it. I am curious about how you proceeded to
reinstall Office. If it means recreating files from a prior backup, this is
usually not a very good idea. I'd recommend removing Office and then
reinstalling it; you should then be able to apply the necessary updates and
subsequently access your data again.


On 20/07/08 17:11, in article 59b54...@webcrossing.caR9absDaxw,
"Dya...@officeformac.com" <Dya...@officeformac.com> wrote:

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

Barry Wainwright

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Jul 21, 2008, 2:20:18 AM7/21/08
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In article <59b54...@webcrossing.caR9absDaxw>,
Dya...@officeformac.com wrote:

try to remove office using the 'remove office' utility in
/Applications/Microsoft Office 2008/Additional Tools/Remove Office.

then re-install from the original CD.

the updates should now work.

--
Barry Wainwright
Microsoft MVP

Dya...@officeformac.com

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Jul 21, 2008, 3:07:28 AM7/21/08
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I have a copy of the install disc on my back up drive as it saves carting cd's all over the place. I used the copy on the back up. Should n't that be ok?

Unknown

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Jul 29, 2008, 3:10:24 PM7/29/08
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try to remove office using the 'remove office' utility in /Applications/Microsoft
Office 2008/Additional Tools/Remove Office.

then re-install from the original CD.

the updates should now work.

-- Barry Wainwright Microsoft MVP


Trouble is I did the same reinstalled Office Mac 2008 Home and Student on my MacBook running Intel chip becos I had a problem with Word spell checker. Now I cannot open Entourage "with this identity", I guess there's an update missing, but don't know how to access it. Can anyone help please.

Diane Ross

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Jul 29, 2008, 6:44:44 PM7/29/08
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"Kieran Fagan " wrote:

> Trouble is I did the same reinstalled Office Mac 2008 Home and Student on my
> MacBook running Intel chip becos I had a problem with Word spell checker. Now
> I cannot open Entourage "with this identity", I guess there's an update
> missing, but don't know how to access it. Can anyone help please.

This message usually means, for example, that Entourage is at 12.0.0, but
the saved database was saved in a more updated version. Since there was a
database format change in there, Entourage 12.0.0 cannot open a database
saved in later version.

Check under About Entourage to see if it says 12.1.1.

<http://www.entourage.mvps.org/error/identity_not_open.html>

--
Diane

Barry Wainwright

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Jul 30, 2008, 11:59:13 AM7/30/08
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simply select the 'check for updates' item under the Help menu - that
will determine if any updates are necessary.

Mickey Stevens

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Jul 30, 2008, 1:50:26 PM7/30/08
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You can get the two updates from Mactopia - scroll to the bottom of each
link if necessary:
(12.1.0) http://snipurl.com/37s61
(12.1.1) http://snipurl.com/37s64

Then, follow the instructions to download and install the two updates
consecutively. Then try opening your identity in Entourage.

On 7/29/08 2:10 PM, in article 59b54...@webcrossing.caR9absDaxw, "Kieran
Fagan" <> wrote:

> reinstalled Office Mac 2008 Home and Student on my MacBook running Intel chip
> becos I had a problem with Word spell checker. Now I cannot open Entourage
> "with this identity", I guess there's an update missing, but don't know how to
> access it. Can anyone help please.

--
Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

Diane Ross

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Jul 30, 2008, 7:07:13 PM7/30/08
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"Barry Wainwright" wrote:

> simply select the 'check for updates' item under the Help menu - that
> will determine if any updates are necessary.

Some users are not seeing updates because they have not updated the MAU.

Read these two articles:

Office 2008 AutoUpdate (MAU) updated to 2.1.1 (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2008/02/office_2008_autoupdate_mau_updated_t
o_211.html>

In case the above link does not work:

<http://tinyurl.com/25hvc4>

AutoUpdate to 12.0.1 Confusion (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2008/03/autoupdate_to_1201_confusion.html>

In case the above link does not work:

<http://tinyurl.com/23mnra>

Note the current version of MAU for Office 2008 should be 2.2.0

--
Diane

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