Entourage cannot receive email - keeps asking for password

[Paul Matthews]

Entourage sends email but won't receive. The error message says Server has returned message Invalid. Password / security settings may be incorrect – would you like to re-enter? If I do re-enter password, it still comes up with the same message.  Have tried deleting email account and recreating. Have also tried Keychain First Aid – nothing makes any difference.

Am relying on webmail which is very unsatisfactory as I have to switch between the two all the time.

Thanks for all help offered.

Paul

[William Smith [MVP]]

On 1/24/10 6:42 AM, Paul Matthews wrote:

> Entourage sends email but won't receive. The error message says
> Server has returned message Invalid. Password / security settings may

> be incorrect � would you like to re-enter? If I do re-enter password,

> it still comes up with the same message. Have tried deleting email

> account and recreating. Have also tried Keychain First Aid � nothing

> makes any difference.
>
> Am relying on webmail which is very unsatisfactory as I have to
> switch between the two all the time.

Since you're using webmail then you obviously know you're using the
correct password when entering it into Entourage.

Go into Tools --> Accounts and double-click your mail account. Do you
have the correct name? Some accounts use just "Username" whereas others
may require "user...@example.com". Even if you think you have the
correct name, go ahead and type it again. You may have a hidden space or
have substituted one character for another.

Do you need to click the button for advanced settings and enable/disable
SSL?

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

[Kri...@officeformac.com]

Hi Bill, I am also having the same problem - not receiving emails (I can send them from Entourage but not receive), have been in and checked username etc...and it is still not receiving emails. I have read that you can empty "chache" but am a bit reluctant to do this...have you had any experience with this???

[david.m...@btopenworld.com]

On Sunday, January 24, 2010 at 12:42:32 PM UTC, Paul Matthews wrote:
> Entourage sends email but won't receive. The error message says Server has returned message Invalid. Password / security settings may be incorrect - would you like to re-enter? If I do re-enter password, it still comes up with the same message. Have tried deleting email account and recreating. Have also tried Keychain First Aid - nothing makes any difference.

>
>
>
> Am relying on webmail which is very unsatisfactory as I have to switch between the two all the time.
>
>
>
> Thanks for all help offered.
>
>
>
> Paul

Something else which may help is to re-build your Entourage data base. First quit Entourage, then re-launch holding down alt (Mac)until the rebuild starts and re-build data base.
Hope this helps.

David