Re: MSN Messenger 6 Can't Sign In

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Rebecca Harriss [MSFT]

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Sep 28, 2006, 9:33:55 AM9/28/06

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On 9/28/06 1:33 AM, in article 451b5e90$0$11970$afc3...@news.optusnet.com.au, "Wade Singleton" <wa...@rabbitohs.com> wrote:

After upgrading to version 6 of MSN Messenger I can no longer sign in.
I don't even get an error message – just goes straight back to the sign
in button in the main window.

I know for a fact that my details are correct and I am able to sign in
with a backup account that uses a hotmail address. I don't suppose not
having a hotmail address has anything to do with it?

Looks like I'll have to downgrade for now. :(

Wade

Hi Wade,

Can you please remove your preferences and see if that allows you to sign-in?

To remove your existing Messenger for Mac preferences, delete the
following files in the correct User/Library/Preferences/Microsoft folder:

com.microsoft.Messenger.plist
com.microsoft.MessengerDaemon.plist
Microsoft Messenger User Cache

Once removed you will be prompted through the First Run Wizard again.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided “AS IS” with no warranties, and confers no rights.

Message has been deleted

Rebecca Harriss [MSFT]

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Sep 28, 2006, 1:24:02 PM9/28/06

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On 9/28/06 12:59 PM, in article 451bff84$0$10432$afc3...@news.optusnet.com.au, "Wade Singleton" <wa...@rabbitohs.com> wrote:

On 2006-09-28 23:33:55 +1000, "Rebecca Harriss [MSFT]"

<rhar...@online.microsoft.com> said:

> Can you please remove your preferences and see if that allows you to
> sign-in?
>
> To remove your existing Messenger for Mac preferences, delete the
> following files in the correct User/Library/Preferences/Microsoft folder:
>
> com.microsoft.Messenger.plist
> com.microsoft.MessengerDaemon.plist
> Microsoft Messenger User Cache
>
> Once removed you will be prompted through the First Run Wizard again.

Hi Rebecca,

Thanks for your reply. Well pickle me grandmother but your suggestion
was actually the first thing I tried when I couldn't sign in.
Unfortunately without success both times I tried it.

I noticed that the upgrading of the Message History which occurs after
completion of the Setup Wizard seems to fail for me at about 50%
completion. My Messenger History folder is about 26MB in size. Not sure
if this has anything to do with the problem but thought it worth a
mention.

In the meantime, I've downgraded to Messenger 5.1.1 and all is working
normally for me again.

Regards,
Wade

Hi Wade,

Can you go into your Documents/Microsoft User Data/and move the MSN History to the desktop and try Messenger 6.0 again? It is possible that we are having an issue translating something in your history that is causing this.

Thanks,
Rebecca

WilliamE...@gmail.com

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Sep 28, 2006, 2:34:06 PM9/28/06

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To add to this post, as I said in another, I have this problem too. And
as a datapoint, I also have a non-hotmail address, rather, it is an
excite one for my account. So if I create a new passport or whatever
you call it today account, I might be able to get in? If so, please
figure out what's wrong there, as I don't want to change my ID.

Rebecca Harriss [MSFT]

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Sep 28, 2006, 2:47:24 PM9/28/06

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Hi,

You should not have to change your ID. I’m replying to your other post now with a few questions.

Thanks,
Rebecca

gun...@gmail.com

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Sep 28, 2006, 2:56:51 PM9/28/06

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I have the same issue. Deleting the preferences didn't help.
I do have a lot of old conversations though. After Messenger 'converts'
them it tries to login, but fails.

Edward

> --B_3242280837_4021504
> Content-Type: text/html; charset=ISO-8859-1
> Content-Transfer-Encoding: quoted-printable
> X-Google-AttachSize: 2229
>
> <HTML>
> <HEAD>
> <TITLE>Re: MSN Messenger 6 – Can't Sign In</TITLE>
> </HEAD>
> <BODY>
> On 9/28/06 1:33 AM, in article 451b5e90$0$11970$afc3...@news.optusnet.com.au, "Wade Singleton" <wa...@rabbitohs.com> wrote: 
> 
> <BLOCKQUOTE>After upgrading to version 6 of MSN Messenger I can no longer sign in. 
> I don't even get an error message – just goes straight back to the sign 
> in button in the main window. 
> 
> I know for a fact that my details are correct and I am able to sign in 
> with a backup account that uses a hotmail address. I don't suppose not 
> having a hotmail address has anything to do with it? 
> 
> Looks like I'll have to downgrade for now. :( 
> 
> 
> Wade 
> 
> </BLOCKQUOTE> 
> Hi Wade, 
> 
> Can you please remove your preferences and see if that allows you to sign-in? 
> 
> To remove your existing Messenger for Mac preferences, delete the 
> following files in the correct User/Library/Preferences/Microsoft folder: 
> 
> com.microsoft.Messenger.plist 
> com.microsoft.MessengerDaemon.plist 
> Microsoft Messenger User Cache 
> 
> Once removed you will be prompted through the First Run Wizard again. 
> 
> Thanks, 
> Rebecca 
> Rebecca Harriss 
> Microsoft Corporation 
> Macintosh Business Unit, SDET 
> 
> This posting is provided “AS IS” with no warranties, and confers no rights. 
> 
> 
> 
> 
> </BODY>
> </HTML>
>
>
> --B_3242280837_4021504--

Rebecca Harriss [MSFT]

unread,

Sep 28, 2006, 3:08:48 PM9/28/06

to

Do you have any proxies set?

Are you behind any firewall?

Thanks,
Rebecca

Rebecca Harriss [MSFT]

unread,

Sep 28, 2006, 3:50:17 PM9/28/06

to

For those of you on the thread who are using a hotmail account to sign-in, please try the following:
Go to hotmail on the web using a browser and see if you can sign-in. If you can, please try to add a contact to your account and let us know if that works.

Thanks,
Rebecca

Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided “AS IS” with no warranties, and confers no rights.

Do you have any proxies set?

Are you behind any firewall?

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided “AS IS” with no warranties, and confers no rights.

masbasura

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Oct 3, 2006, 10:18:57 AM10/3/06

to

> --B_3242303418_5409541

> Content-Type: text/html; charset=ISO-8859-1
> Content-Transfer-Encoding: quoted-printable

> X-Google-AttachSize: 8164

>
> <HTML>
> <HEAD>
> <TITLE>Re: MSN Messenger 6 – Can't Sign In</TITLE>
> </HEAD>
> <BODY>

> 
> For those of you on the thread who are using a hotmail account to sign-in, please try the following: 
> Go to hotmail on the web using a browser and see if you can sign-in. If you can, please try to add a contact to your account and let us know if that works.

> 
> Thanks, 
> Rebecca

> Rebecca Harriss 
> Microsoft Corporation 
> Macintosh Business Unit, SDET

> 
> This posting is provided “AS IS” with no warranties, and confers no rights.

>

> Do you have any proxies set? 
> <BLOCKQUOTE> 
> Are you behind any firewall?

> 
> Thanks, 
> Rebecca

> Rebecca Harriss 
> Microsoft Corporation 
> Macintosh Business Unit, SDET

> 
> This posting is provided “AS IS” with no warranties, and confers no rights.

>

> </BLOCKQUOTE> 
> On 9/28/06 3:08 PM, in article C1419600.81646%rhar...@online.microsoft.com, "Rebecca Harriss [MSFT]" <rhar...@online.microsoft.com> wrote: 
> 
> <BLOCKQUOTE>On 9/28/06 2:56 PM, in article 1159469811.1...@k70g2000cwa.googlegroups.com, "gun...@gmail.com" <gun...@gmail.com> wrote: 
> 
> <BLOCKQUOTE>I have the same issue. Deleting the preferences didn't help. 
> I do have a lot of old conversations though. After Messenger 'converts' 
> them it tries to login, but fails. 
> 
> Edward 
> Rebecca Harriss [MSFT] wrote: 
> > On 9/28/06 1:33 AM, in article 
> > 451b5e90$0$11970$afc3...@news.optusnet.com.au, "Wade Singleton" 
> > <wa...@rabbitohs.com> wrote: 
> > 
> > > After upgrading to version 6 of MSN Messenger I can no longer sign in. 
> > > I don't even get an error message – just goes straight back to the sign 
> > > in button in the main window. 
> > > 
> > > I know for a fact that my details are correct and I am able to sign in 
> > > with a backup account that uses a hotmail address. I don't suppose not 
> > > having a hotmail address has anything to do with it? 
> > > 
> > > Looks like I'll have to downgrade for now. :( 
> > > 
> > > 
> > > Wade 
> > > 
> > 
> > Hi Wade, 
> > 
> > Can you please remove your preferences and see if that allows you to 
> > sign-in? 
> > 
> > To remove your existing Messenger for Mac preferences, delete the 
> > following files in the correct User/Library/Preferences/Microsoft folder: 
> > 
> > com.microsoft.Messenger.plist 
> > com.microsoft.MessengerDaemon.plist 
> > Microsoft Messenger User Cache 
> > 
> > Once removed you will be prompted through the First Run Wizard again. 
> > 
> > Thanks, 
> > Rebecca 
> > Rebecca Harriss 
> > Microsoft Corporation 
> > Macintosh Business Unit, SDET 
> > 
> > This posting is provided “AS IS” with no warranties, and confers no rights. 
> > 
> > 
> > 
> > 
> > 
> > --B_3242280837_4021504 
> > Content-Type: text/html; charset=ISO-8859-1 
> > Content-Transfer-Encoding: quoted-printable 
> > X-Google-AttachSize: 2229 
> > 
> > <HTML> 
> > <HEAD> 
> > <TITLE>Re: MSN Messenger 6 &#8211; Can't Sign In</TITLE> 
> > </HEAD> 
> > <BODY> 
> > On 9/28/06 1:33 AM, in article 451b5e90$0$11970$afc3...@news.optusnet.com.au, &quot;Wade Singleton&quot; &lt;wa...@rabbitohs.com&gt; wrote: 
> 
> > 
> > <BLOCKQUOTE>After upgrading to version 6 of MSN Messenger I can no longer sign in. 
> > I don't even get an error message &#8211; just goes straight back to the sign 
> > in button in the main window. 
> > 
> > I know for a fact that my details are correct and I am able to sign in 
> > with a backup account that uses a hotmail address. I don't suppose not 
> > having a hotmail address has anything to do with it? 
> > 
> > Looks like I'll have to downgrade for now. :( 
> > 
> > 
> > Wade 
> > 
> > </BLOCKQUOTE> 
> > Hi Wade, 
> > 
> > Can you please remove your preferences and see if that allows you to sign-in? 
> > 
> > To remove your existing Messenger for Mac preferences, delete the 
> > following files in the correct User/Library/Preferences/Microsoft folder: 
> > 
> > com.microsoft.Messenger.plist 
> > com.microsoft.MessengerDaemon.plist 
> > Microsoft Messenger User Cache 
> > 
> > Once removed you will be prompted through the First Run Wizard again. 
> > 
> > Thanks, 
> > Rebecca 
> > Rebecca Harriss 
> > Microsoft Corporation 
> > Macintosh Business Unit, SDET 
> > 
> > This posting is provided &#8220;AS IS&#8221; with no warranties, and confers no rights. 
> > 
> > 
> > 
> > 
> > </BODY> 
> > </HTML> 
> > 
> > 
> > --B_3242280837_4021504--

> 
> </BLOCKQUOTE>

> </BLOCKQUOTE> 
> 
> </BODY>
> </HTML>
>
>
> --B_3242303418_5409541--

so what's the solution for this problem?
should we keep using 5.1.1?

Re: MSN Messenger 6 ­ Can't Sign In

Rebecca Harriss [MSFT]

Rebecca Harriss [MSFT]

WilliamE...@gmail.com

Rebecca Harriss [MSFT]

gun...@gmail.com

Rebecca Harriss [MSFT]

Rebecca Harriss [MSFT]

masbasura

Re: MSN Messenger 6 Can't Sign In