Windows Live Messenger e audio problem

[Nzaku@discussions.microsoft.com Beato Nzaku]

Good morning, I've an acer one netbook 751h-bp when using Windows Live
Messenger can not hear the voices (or when it works .. I feel scratchy) the
person I'm talking. In contrast, the person hears me very well. The audio on
the netbook runs smoothly because I use frequently hear mp3 files and using
other IM like yahoo or skype there are no problem. Can be audio codec problem
on Windows Live Messenger? Thanks

Acer One 751h-hp
Windows XP Home Edition ver 2002 SP3
CPU Intel Atom Z520 1.33GHz
RAM 1GB
Windows Live Messenger ver. 2009 (Build 14.0.8089.726)

PS. ACER on-line support center response to me that are a Windows Live
Messenger software problem.

[Edoardo Benussi [MVP]]

Hi,

have you tried to set up "audio and video settings"
in menu "tools" -> "options" of WLM ?

--
Edoardo Benussi - e...@mvps.org
Microsoft� MVP - Most Valuable Professional
Management Infrastructure - Systems Administration
https://mvp.support.microsoft.com/Profile/Benussi

[Beato Nzaku]

Yes of course but never are changed

"Edoardo Benussi [MVP]" wrote:

> .
>

[Beato Nzaku]

Yes of course but nothing are changed

"Edoardo Benussi [MVP]" wrote:

> .
>

[Edoardo Benussi [MVP]]

Beato Nzaku wrote:
> Yes of course but nothing are changed

can't you hear only voices or can't you hear even sounds in WLM ?

[Beato Nzaku]

voices are audible at times, there are very long moments of silence and then
truncated words sometimes echo. honestly seen the results I did not dare try
to listen to shared music

"Edoardo Benussi [MVP]" wrote:

> .
>

[Edoardo Benussi [MVP]]

Beato Nzaku wrote:
> voices are audible at times, there are very long moments of silence
> and then truncated words sometimes echo. honestly seen the results I
> did not dare try to listen to shared music

this problem happens with more than one contact
in messenger or only with a specific contact ?
because often this is a bandwidth's problem.

[Steve Pierce]

Not sure if you are running the Realtek HD Audio Codec, but if you are, this
worked for me when I had no outbound mic audio on my ASUS 1005HA Netbook web
cam in Windows Live Messenger ----

Click START then RUN then MSCONFIG. Once in there, select the
START UP tab. Once in the start up tab you should put a check mark in the
box next to the RTHDCPL (specifically RTHDCPL.exe is the Realtek Audio
Control Panel Program) command line. This will make it start up the next time
you restart windows. Note - I have an ASUS 1005HA netbook that runs the same
Realtek HD Audio codec as some of these other netbooks having the same issues
with Windows Messenger Live. I accidentally turned this off when I first
purchased my computer and I should not have. Reboot the PC and then try
messenger video chat again and see if your netbook mic can be heard now! It
worked for me.

P.S. If that does not do it, try downloading the newest HD Audio Codec (just
realeased on 4/6/2010) from Realteks web site. I used the .exe version of the
new codec and it installed right over the old codec that came pre-loaded on
my computer dated May of 2009. By the way, I have a 1.6 gig ASUS ATOM Netbook
model 1005HA just like a lot of people. The only thing I wished I had done
differently was not download the new codec at the same time as I restarted
the PC after checking the command in msconfig. So I am not 100% sure which
was the culprit. Someone else please try the msconfig issue first and then
post here and let me know how it worked for you before downloading the new
codec just relased.

Oh yeh, here is the download site. Make sure and then choose High Def Codec
Software:

http://www.realtek.com.tw/DOWNLOADS

Steve
Vancouver, WA