Help: Script error in IE, can't run Windows 2k TroubleShooter

[Nitin Mehrotra]

Hi folks,

I have the strangest problem and can't figure out how to resolve it. I have
a W2k installation, with IE 6 and now I justr can't seem to use Windows
TroubleShooter to try and solve a hardware problem. This is what happens:
when you start TroubleShooter it pops up a question on what device is giving
a problem, its multiple choice, I click on one and then hit Next. When I do
so I get the following script error:

Internet Explorer Script Error

Line: 11
Char: 7
Error: Object doesn't support this property or method
Code: 0
URL: ms-its:C:\WINNT\Help\tshoot.chm::/Tscsnw_result.htm

Proceeding beyond that gives me you standard Page Cannot Be Displayed error!

I've tried everything I can think of, upgraded to IE 6.1, reinstalled the
latest scripting support. It seems to be a Java script I tried downloading
the latest Java VM but MS isn't distributing it anymore.

Any ideas, suggestion, etc? I'd hate to reinstall the whole shebang but this
whole integration of IE into the guts of the OS seems to be thought out
somemore by MS.

thanks,

Nitin

[Nitin Mehrotra]

Some more information, reinstalling script debugger shows that the failure
is occuring in function document.ButtonForm.onsubmit() in file
ms-its:tshoot.chm:://buttonForm.js. The offending line is:

parent.t1.ApgtsX21.SetPair(document.ButtonForm.elements[i].name,

document.ButtonForm.elements[i].value);

Any gurus in this business around to help?

thanks,

Nitin

"Nitin Mehrotra" <anun...@hotmail.com> wrote in message
news:am2clm$7...@dispatch.concentric.net...

[Pete Lees]

Nitin,

> Some more information, reinstalling script debugger shows that the failure
> is occuring in function document.ButtonForm.onsubmit() in file
> ms-its:tshoot.chm:://buttonForm.js.

Here are a few suggestions that may help to fix this problem.

1) Use MJ's Help Diagnostics to ensure that all the HTML Help runtime
components are properly installed and registered on your system.

http://helpware.net/downloads/index.htm

2) Delete the file "hh.dat", which should be located in the following
directory:

\Winnt\Profiles\%username%\Application Data\Microsoft\HTML Help

This file stores information about all the HTML Help files on your
system (Favorites, window size and position, etc.), and can cause the
files to misbehave if it has somehow been corrupted.

3) Ensure that you have the most up-to-date versions of the HTML Help
runtime components by installing the Windows 2000 service packs.

Pete

[Nitin Mehrotra]

Pete,

> 1) Use MJ's Help Diagnostics to ensure that all the HTML Help runtime
> components are properly installed and registered on your system.
>
> http://helpware.net/downloads/index.htm
>

Did that. It reported that I have HH 1.31 installed not 2.0 and that I
didn't have HTML Help 1.x Workshop and eHelp RoboHelp DLL installed and so I
installed them both. Didn't help.

> 2) Delete the file "hh.dat", which should be located in the following
> directory:
>
> \Winnt\Profiles\%username%\Application Data\Microsoft\HTML Help
>

Done. Didn't help.

> 3) Ensure that you have the most up-to-date versions of the HTML Help
> runtime components by installing the Windows 2000 service packs.
>
> Pete

Recently updated to SPR3 and IE 6.1. Windows Update indicates no updates
pending. Ran repair of IE 6.1.

No sure what's going on, whether it's a help system problem or a IE problem
(I suspect the later). As an interesting aside I get a script error when
trying to view some eBay pages. All this seems to be relatively new but I
can't put my finger on what I could have added/removed/changed that could be
causing it.

Thanks though.

Nitin

[Joel Miller]

Have you tried running the following command at the Run prompt?

SFC /SCANNOW

"Nitin Mehrotra" <anun...@hotmail.com> wrote in message

news:am5bd0$n...@dispatch.concentric.net...

[Nitin Mehrotra]

Hmm, I just learnt something new. Well actually, even the Help stuff was
new. Thanks guys.

So, no that didn't fix it either. Ran for a while, didn't report any errors
but then no luck.

So for now I've just gone ahead and installed Netscape so I can keep
browsing. Not that I was having a lot of trouble (except www.timesofindia,
IE kept getting an internal error on that). No idea what's the deal with IE,
irritating.

Nitin

"Joel Miller" <jmi...@pc-pipeline.com> wrote in message
news:ovXh9.67783$8F4.1...@news2.east.cox.net...

[Pete Lees]

Nitin,

I just saw the following post in another newsgroup. Could be worth a shot.

"There was a discussion about this happening possibly after one of the
latest updates. One suggestion was to find the TShoot.inf file, right click
on it and select install. I followed the discussion and found the same
problem. Doing the suggested install of Tshoot.inf fixed the problem."

For what it's worth,
Pete

[Nitin Mehrotra]

Pete,

Awesome, thank you. Yes, that seems to have fixed troubleshooter. And a
quick search on Google groups indicates that others have had this problem
too. MS should create a KB article on this.

Now because www.timesofindia.com is still giving me problems I want to
investigate this further, if I can. Any idea if upgrading to IE6 SP1 caused
this? Do you know if there is a INF file associated with the Java VM? If so
I probably need to (re)install that too. Now the error on that website is
offsetLeft is null or does not exist on the following snipet of Java code
the website presents:

File: 203.199.70.247/getxy_toi.js

function getOffsetLeft(el) {
var ol = el.offsetLeft; <<- offending
line
while ((el = el.offsetParent) != null)
ol += el.offsetLeft;
return ol;
}

Interestingly enough both Netscape and FrontPage display the page properly.

But this is far less important than the troubleshooter problem. Thanks
again.

Nitin

"Pete Lees" <PD....@btinternet.com> wrote in message
news:c8bde505.02091...@posting.google.com...