hotmail wants my creditcard

[nova@discussions.microsoft.com 1977 nova]

i tried to log in to my account and it says msn thinks i am a child and they
want my ceditcard num to verify my age. who do i talk to or how do i get
into my account. i have tried posting this question and have yet to get it
resolved. hope someone can help

[PA Bear [MS MVP]]

Sounds like a phishing scam to me.

What to do if you can't sign into Windows Live Hotmail
http://windowslivehelp.com/solutions/servicemgt/archive/2008/12/26/what-to-do-if-you-can-t-sign-into-windows-live-hotmail.aspx

What to do if you think your account has been stolen or hijacked
http://windowslivehelp.com/solutions/safety/archive/2009/04/29/recent-reports-of-account-hijacks.aspx

Hotmail Online Solutions Center replaced all newsgroup & email format
support on 11 Dec-08
http://windowslivehelp.com/Default.aspx

Solutions for Common Problems
http://windowslivehelp.com/solutions/

Hotmail Community Forums <=post your Hotmail questions here instead!
http://windowslivehelp.com/community/Default.aspx

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

[VanguardLH]

1977 nova wrote:

What is the *complete* URL of the web page you are at when you see this
phishing attempt? Also, what was the URL that *you* entered (not one
where you clicked on some link)? If using a shortcut to Hotmail, what
is the URL for that shortcut? Just HOW are you getting to Hotmail?

Did logging into your Live ID account ask for the credit card at the
Live login screen? Or did you click on a link in an e-mail?

You before posted this question WHERE? Google Groups doesn't show any
prior posts under a "1977 nova" moniker (but a GG search isn't perfect).

--- Posting Hints ---

ALWAYS REVIEW your message before submitting it. You want someone OTHER
than yourself to understand your post. Also remember that no one here
is looking over your shoulder to see at what you are pointing. If you
don't well explain your situation by providing the details that you
already know, don't expect others to know what is your situation.
Explain YOUR computing environment and just what actions you take to
reproduce the problem.

Often you get just one chance per potential respondent to elicit a reply
from them. If they skip your post because you gave them nothing to go
on (no details, no versions, no OS, no context) then they will usually
move on to the next post and never return to yours.

What is Usenet:
http://en.wikipedia.org/wiki/Usenet
http://en.wikipedia.org/wiki/Newsgroups
http://www.masonicinfo.com/newsgroups.htm
http://www.mcfedries.com/Ramblings/usenet-primer.asp

When using a webnews-for-dummies interface, like Microsoft's Communities
or Google Groups or a forum-to-Usenet proxy, those are gateways to
Usenet. Despite the appearance of a forum, you are participating in
newsgroups (Usenet).

How to post to newsgroups:
http://66.39.69.143/goodpost.htm
http://support.microsoft.com/kb/555375
http://users.tpg.com.au/bzyhjr/liszt.html
http://www.mugsy.org/asa_faq/getting_along/usenet.shtml

Regarding error or status messages:
- Do NOT omit the message.
- Do NOT describe the message.
- Do NOT summarize the message.
- Do NOT paraphrase the message.
- Do NOT truncate the message.
- Do show the ENTIRE message (but munge or star out personal info,
like your username).

[1977 nova]

couldnt reply to vanguard so i just posted the info

i type in www.hotmail.com in the address bar no shortcuts or anything i
get the screen right after entering my email address and password here is
the url that asks for my cc info

https://accountservices.msn.com/VerifyAdult.srf?id=64855&kppvc=7xR56mnsHEGK0B8djFKwuCx23ejU*U*tCJa7nASyQd4rF9GTs6K!jGrIvgicvdseIuTRm4ulYe0yTeCxQwMAAi!MgIgiMhyhe1dnpPjZVpvychT4mo!UoXpKBqsgvCCnGEQ!6lKlUFpAR3U2Hji7*VpFxEA0PHkmssOKLGTY7lY8LvF877ZjNet4n46hLISfaankvPQjMpiYv1Y7oO43arRERaRPuGKkfg8VLHWP2k7C62VBlwn7DY4h6fWRAc4agAQwndWxhEaw2Q6J7RjbRsjhE*T2PnlBS2DSqNHNNPGeZh8i8*yzCTUfRhkX5g3X4YXSSuO4GgjJU$&vv=650&lc=1033

[PA Bear [MS MVP]]

That's a legit link. If you have questions/comments about this, post here:
http://windowslivehelp.com/community/33.aspx

Hotmail Online Solutions Center replaced all newsgroup & email format
support on 11 Dec-08
http://windowslivehelp.com/Default.aspx

Solutions for Common Problems
http://windowslivehelp.com/solutions/

Hotmail Community Forums
http://windowslivehelp.com/community/Default.aspx

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

[VanguardLH]

1977 nova wrote:

Is this a free or paid Hotmail account? It seems to be for MSN which is
a paid service. It also appears to be a child profile created by your
parents for you to use.

https://account.live.com/HelpCentral.aspx
Search on "verify adult".
Articles describe creating, managing, or verifying child accounts.

[...winston]

If there is an adult account owner(with a subscription) who established the sub account, they should be the person contacting
Hotmail or Msn.

If your are the rightful account owner **and** an adult capable of age verification(credit card or other requirement) then
contacting Hotmail support is your only source at this time.
http://windowslivehelp.com/Default.aspx

If this is a Hotmail Plus subscription, then the same credit card and name used for that subscription should be entered in the
verification request.
--
...winston
ms-mvp mail

"1977 nova" <1977...@discussions.microsoft.com> wrote in message news:C8E3136F-9B74-4F53...@microsoft.com...

[1977 nova]

no it is a free account and i have been able to get my email up until last
week. i am the person who opened the account and i am not a child. could
someone have hacked the account and changed my info to get my cc info? is it
a scam? and no i never signed up for email that i have to pay for.

[1977 nova]

i am the adult owner of this account and have been for over 10 years now. i
never sign up for email that requires a fee. and i have never had to enter
any account information before to access my email account.

[VanguardLH]

1977 nova wrote:

> no it is a free account and i have been able to get my email up until last
> week. i am the person who opened the account and i am not a child. could
> someone have hacked the account and changed my info to get my cc info? is it
> a scam? and no i never signed up for email that i have to pay for.

Hacking is a possibility. Even if there is a hint that someone hacked
into your account is the time when you should change your password.
Also look at the details your provided for your profile there as the
hacker either knows them (to use the Forgot Password scheme to get back
in) or has changed them.

After logging on using the Live ID screen (login.live.com), click on
"Account" (shown in grey on the left to your name), or go to
https://account.live.com/, and click on Parental Permissions. Any child
accounts defined? This feature isn't available in all areas; see:

https://help.live.com//help.aspx?project=liveidv1&market=en-us&querytype=keyword&query=ym_sdik&tmt=msnMain&format=b1

As I recall, you can add personal info to your account's profile (some
of which gets used with the Forgot Password process). That includes you
birthdate. You never did state that this account was working before.
So maybe you entered your birthdate when you created this account and
the problem has been present since the beginning of existence for this
account. So what birthdate did you enter when you created the account?
The birthdate you specified is shown in the account summary page. If
you entered the wrong birthdate, click on "Registered information" to
correct it.

[PA Bear [MS MVP]]

No one here works for or represents Microsoft or Hotmail.

Hotmail Community Forums <=you MUST post here for assistance!
http://windowslivehelp.com/community/Default.aspx

Hotmail Online Solutions Center replaced all newsgroup & email format
support on 11 Dec-08
http://windowslivehelp.com/Default.aspx

Solutions for Common Problems
http://windowslivehelp.com/solutions/

--

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

[...winston]

This is a peer to peer forum, it is not Microsoft or Hotmail support.
The instructions provided earlier still apply.

If your are the rightful account owner **and** an adult capable of age verification(credit card or other requirement) then

****contacting Hotmail support is your only source at this time****

http://windowslivehelp.com/Default.aspx

--
...winston
ms-mvp mail

"1977 nova" <1977...@discussions.microsoft.com> wrote in message news:8501CC96-24AA-42E8...@microsoft.com...

[1977 nova]

i am not able to log into my account to change anything i am stopped by the
screen asking for my credit card. this account has worked great for over the
last ten years. and i suspect that when i signed up for the account i used
my real birthday and by doing so they can see that i am in my mid thirtys

[1977 nova]

well anyone can copy and paste links off of windowslivehelp so by doing that
if you feel your helping someone by all means keep up the good work

[Peter Foldes]

Something is wrong. You need to sign in first to reach account services at msn and
your link does not take you there to the sign in screen.

Check this out.
The beginning of your link that you posted is this. Click on it and what do you see

https://accountservices.msn.com after this comes all the rest in the link you posted

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"1977 nova" <1977...@discussions.microsoft.com> wrote in message
news:C8E3136F-9B74-4F53...@microsoft.com...

[PA Bear [MS MVP]]

What part of "no one here works for or represents Hotmail" don't you
understand?

[VanguardLH]

1977 nova wrote:

> i am not able to log into my account to change anything i am stopped by the
> screen asking for my credit card. this account has worked great for over the
> last ten years. and i suspect that when i signed up for the account i used
> my real birthday and by doing so they can see that i am in my mid thirtys

Then you're screwed in having to follow the links provided by other
respondents on how to contact Hotmail support. Since you cannot get
into your account, and since you don't want to trust them with a credit
card number (which could be a temp card you issue using your credit
issuer's service or a prepaid card), you'll have to ask them to rectify
the problem. We're just users here like yourself.

If someone hacked into your account, they could've changed the birthdate
(which would make it impossible for them to use thereafter as is
occurring for you but they may want to nuisance you or make you abandon
the account).

[...winston]

Fyi...only that forum and moderators can help with your problem.

If your issue doesn't magically correct itself, you're destined to repeat this history for quite some time

"i am not able to log into my account to change anything"

No one in this forum works for Microsoft, the windowslivehelp.com forum is your ***only*** option.

--
...winston
ms-mvp mail

"1977 nova" <1977...@discussions.microsoft.com> wrote in message news:FFB2AECA-31D7-4B37...@microsoft.com...

[peglew]

I have the same problem. I did enter my credit card and did reaccess my
account my using a 2nd email account as the "parent" giving permission to the
"child" hotmail account. However, Hotmail STILL thinks I am a child. Now I
can't access my MSN Bing Cashback account which is linked to the hotmail
account because minors aren't allowed to use that feature.

I have this problem because I was playing around with the birthdate in the
Profile section of Hotmail. For your dilemma, SOMEONE HAD to have selected a
birthdate after 1991 deliberately. It doesn't happen by accident.

I've had my account for 15 years. You would think they would've programmed
Hotmail to automatically assume the user is an adult if the account is a
certain number of years old.

Although I have solved my access problem by following the complicated
procedures of giving credit card numbers and 2ndary email accounts, I still
have not converted my hotmail account back to "adult" status. I had to email
the Hotmail Engineers and have no luck getting a reply.

[PA Bear [MS MVP]]

What to do if you think your account has been stolen or hijacked
http://windowslivehelp.com/solutions/safety/archive/2009/04/29/recent-reports-of-account-hijacks.aspx

[peglew]

Here is the reply I got from WindowsLiveHelp.com:

You have to contact our Windows Live Technical Support Team for this.
They're the experts in the field of your inquiry that's why you have to get
in touch with them. To do this, visit:

1. Go to http://help.live.com/help.aspx?project=liveidv1&market=en-us
2. Select one of the help topics displayed on the left panel.
3. Click Get more help at the lower-right corner of the window then click
Get support.
4. Complete the e-form and then click Submit.

For more information, visit:

http://windowslivehelp.com/solutions/newvisitor/archive/2009/02/04/how-to-get-support-for-your-non-hotmail-products.aspx