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Hotmail - Access Denied

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amaranth1012

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Jun 5, 2008, 5:00:00 PM6/5/08
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I tried to access my hotmail account through MSN. I was redirected to a page
which said that there was a sign in error, thus my account was closed and
access is denied. Reading the terms more closely it said that I had violated
the terms of agreement. Then it listed out that by filling in a form I could
re-open my account. So out of curiousity I clicked the link...which took me
to Bell's home page. I have no idea what Bell has anything to do with
Hotmail. So I'm totally stumped.

I can't even access the hotmail website. So I don't know if this is my
problem or hotmail's problem. On the other hand, I was able to sign in using
the banned e-mail address into Windows Live Mail (but still unable to check
my e-mail). I can still go on MSN with this address. So I'm throroughly
confused...help!

Pollyanna

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Jul 10, 2008, 4:19:03 PM7/10/08
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Have you managed to resolve this? It's Thurs 10th July 2008. Last weekend
Hotmail stopped me accessing my account with an 'Account Closed / Access
Denied message. Apparently I seem to have violated some terms/conditions.
I'm still waiting for their 24 hour reply. I have absolutely no idea what
I've done. My job applications, my friends' e-mail addresses etc etc are no
longer available to me. I've done nothing different. I can't find anything in
the terms & conditions etc that may apply to me. I am at a complete loss
...... and in a lot of distress!
Shan

Chris

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Jul 24, 2008, 1:55:03 PM7/24/08
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OMG! What The Heck is Going On. I Too Got this message just today! It's
really annoying. and all my IMPORTANT Documents are sent to my Windows live
Email. Has anyone Recieved a response As yet?

Distressed

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Jul 30, 2008, 12:40:01 PM7/30/08
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I too got this message. It's been more than 48 hours and I have not received
any response. Did anyone get any response?

Distressed

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Jul 30, 2008, 12:40:02 PM7/30/08
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martin

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Aug 7, 2008, 2:40:01 PM8/7/08
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I got this today..same thing except the suggesstion I may have contravened
they're Terms & Conditions even though my use of the account has been
consistent and hasn't changed. In the world I live in if some one is 'out of
order' you tell them first and give them the chance to modify their behavior.
A cold silent clampdown is a very timely reminder of the cyber etiquette of
the hardcorps behind that that we take for granted at our future peril. It is
reminiscent of a Big Brother Sci Fi vision of the future.

Unzy

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Aug 11, 2008, 12:34:30 PM8/11/08
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You guys are not alone. But first let me ask everyone a question. Have you
folks recently cancelled your Sympatico service? And were you using MSN
Premium? Okay two questions....I did and I was. Without turning this into
an "I hate Bell and this is what they did to me" message, I will tell you
that the day my service with Bell stopped, is the same day that I stopped
being able to access my hotmail account.

After i clicked on the "help" link, the response that I received told me
that it was a problem with Bell. Naturally after talking to Bell, they said
it was not their problem. and so on.... I eventually started to get some
answers. The last thing that I was told was that once an account was closed,
all associated email accounts were closed as well. The only way to get it
back would be to reopen your sympatico account and close it after 30 days.

While talking to Bell India, the only response that i would get was that
there is nothing that could be done and I refused to accept that. I then
asked to speak to someone in Canada (it has been my experience that I tend to
get better support speaking to Canadian tech support) Nothing personal, just
my experience. Anyways
I was able to get a little bit more info and the fellow that I talked to
appeared to be making an effort to restore my access to MY hotmail, to no
avail. I ended up speaking with a rep from Mircosoft who attempted to
unblock my account several. Back to Bell I go. I am still not able to open
my Hotmail account and I'll be damned if Bell thinks that I am going to give
them another penny just so I can have my email address back.

Hilton@discussions.microsoft.com A Hilton

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Aug 17, 2008, 7:30:01 PM8/17/08
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Did you ever get a response? This just happened to me today and I have a
panic feeling because of my documents and addresses and general information
that I had on my hotmail account.

Thanks.

Noel

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Oct 7, 2008, 1:06:01 AM10/7/08
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If you had MSN Premium service try calling MSN Partner Support 1866 307 2839

erne

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Nov 11, 2008, 8:02:01 PM11/11/08
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hi this happened today to me to but i enter the form and i dont know where to
write them can you send tell me the link to the form thanks

okiecat

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Nov 16, 2008, 9:07:01 PM11/16/08
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okiecat

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Nov 16, 2008, 9:20:01 PM11/16/08
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This also has happened to my Hotmail Plus account i have used for almost 10
years.
What is going on and how can we get MSN to let us get our important
information out of the closed accounts?
I have filled out the requests to get my account access without avail. I
have phoned billing without success. Tech support finally emailed me back
7days after i filed the request and still will not tell me what i did wrong
with the email account. This really stinks as I know I did nothing wrong.
I agree with earlier post, we should be able to somehow get at least 1
chance to redeem whatever went wrong and get our precious files out of the
"closed account".
did you get any help? Were you able to access your account yet.
I have not been allowed in my inbox since Nov. 6th. Nov. 14th I called
Billing and cancelled my charges beings i cannot access the account.
Somehow i feel something beyond my knowledge has corrupted my email and
maybe the others here on this post. How can so many of us be in this same
dilemma?
sure wish MSN could figure a way to really see us longtime account holders
are not the problem, and give us a chance to get our info out of the account
and TELL us what is wrong so we can try to prevent future violations.
sorry for being so long with this. Sorry to see all the others who have been
wronged by this horrible suprise.
May MSN make some major improvements to this 1strike you out!!!!

A. Rasheed@discussions.microsoft.com Attaullah A. Rasheed

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May 4, 2009, 4:07:01 AM5/4/09
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my hotmail account has been blocked. How to reopen it, I am unable to search
the form mentioned in the advice as how to open this account.

Cheryl

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May 6, 2009, 6:56:02 AM5/6/09
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I have the same problem and cannot find the form to fill out.
Did you find the form and if so where can I find it.

Help please. CK

Unknown

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May 12, 2009, 3:03:14 PM5/12/09
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seericksh...@discussions.microsoft.com

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May 12, 2009, 3:15:02 PM5/12/09
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please repond back to me addressing the reopening of my hotmail account that
is denieing me access.

800 386 8479 or 800 386 5550 @discussions.microsoft.com Call 800 386 8479 or 800 386 5550

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May 13, 2009, 3:30:02 PM5/13/09
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ME

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May 16, 2009, 10:37:01 AM5/16/09
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Same thing happend to me. I use this email for school and all my important
things. Now I lost all my important emails. There is "no" form to fill out
as they state. I just keep getting the run around. I feel like a dog
chasing its tail. I am very unhappy with the service and there is no way to
call to have this account or yours reopend.

Unknown

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May 26, 2009, 8:05:01 AM5/26/09
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