ITMU “Unable to update site database from catalog"

[ElrondB]

I would to ask for advice on how resolve the below issue.

Advertisement: Microsoft Updates Tool Sync
Status: Failed
Message ID: 11459
Message: Unable to update site database from catalog
Component: Software Updates Sync Tool
Description: Synchronization component failed: the synchronization component
failed to update the Site Database for the catalog (type = Microsoft Update).

Server: SMSSite01
Synch Host: SMS611

Actions Taken.

1) **
I made sure that the wsusscn2.cab file on the following are synchronized on
both SMS Client and SMS Server.
On Server: SMSSite01
\\SMSSite01\SMSPKGD$\S0100122\ (Distribution Point Copy)
%ProgramFiles\Microsoft Updates Tool\PkgSource\ (Package Source)

On Synchronization Host: SMS611
C:\Windows\System32\VPCache\S0100122\

Downloaded the wsusscn2.cab from this link
“http://go.microsoft.com/fwlink/?LinkID=74689”

2) **
I made sure that the Synch Host SMS611 and the account used in the unit has
full control on the following folders.
On Server: SMSSite01
\\SMSSite01\SMSPKGD$\S0100122\ (Distribution Point Copy)
%ProgramFiles\Microsoft Updates Tool\PkgSource\ (Package Source)

3)**
I made sure that the SMS Server SMSSite01 has admin privilege on SMS611
(Synch Host).

[jo...@prcvap.microsoft.com]

Hello,

Thank you for your post.

May I know the following?

1. The ITMU version. Is it the latest one?

2. How did you configure the "Microsoft Updates Tool Sync" program's properties? Is it run with the current logon user's right?

If it is with Local System account, it may be unable to update the catalog.

3. Did everything work before?

Thanks for your time and efforts. Have a nice weekend!

Regards,
Joe Wu
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

[jo...@prcvap.microsoft.com]

Hello,

How are you doing? I am just checking to see how things are going there on this issue. If you would like further assistance, please do not hesitate to let me know. It is my pleasure to help. :)

Thanks, and have a great day!

Joe Wu
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================

When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

[ElrondB]

Hi,

Sorry for the delay in the reply.

Still encountering the same issue.

Advertisement: Microsoft Updates Tool Sync
Status: Failed
Message ID: 11459
Message: Unable to update site database from catalog
Component: Software Updates Sync Tool
Description: Synchronization component failed: the synchronization component
failed to update the Site Database for the catalog (type = Microsoft Update).

1) ITMU version is v2.50.3617.1000

2) The settings are configure to run only when a user is logged on and with
user right's

Regards,
Elrond Karl Bajao
Accenture

[jo...@prcvap.microsoft.com]

Hello,

Thank you for your reply.

Please try the following method:

Note: Please perform a full backup first.

1. Open SMS Admin Console
2. Navigate to Site Database >> Security Rights
3. Sort the entries in the right-hand pane by the "Name" column
4. Is the "<YourDOMAIN>\<MACHINEACCOUNT$>" account of the Sync Host in the list? If so, please delete all its entries
5. Right click one of the "NT AUTHORITY\SYSTEM" entries, and then select All Tasks -> Clone SMS User
6. Input <YourDOMAIN>\<MACHINEACCOUNT$> in the New User field.
7. Select the options "Class security rights" and "Instance security rights"
8. Select OK to finish the wizard.

After this, the Sync Host machine account should have the permission to access the WMI objects for SMS. Reschedule the advertisement to try it again. Then check the result.

Thanks!

Regards,
Joe Wu
Microsoft Online Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please &amp;amp;quot;Reply to Group&amp;amp;quot; via your newsreader so that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

[jo...@prcvap.microsoft.com]

Hello,

How are you doing? I am just checking to see how things are going there on this issue. If you would like further assistance, please do not hesitate to let me know. It is my pleasure to help. :)

Thanks, and have a great day!