Cannot Void or Apply Payment

[Raf]

I have the following nightmare situation I cannot solve:

I have a payment for $75,297 that is mistakenly applied to three invoices
and still has a portion of that payment unapplied for $25,606. Now I can't
unapply from the three invoices that it was mistakenly applied to. When I try
to click the check box to unapply it, it says:

"This invoice is already partially applied to this credit document. You
cannot apply to this document until the other apply amount is posted"

What that means i have no idea.

If I go to void open transactions and try to void it says: "This document
cannot be marked for voiding. It has been either partially applied or put on
hold."

So I tried making a Misc. Charge document for $25,606 to see maybe I can
apply the rest of the payment to the fake Misc. Charge and then void the
payment but no such luck -- it still says I can't apply to anything.

What to do?

[Frank Hamelly, MCP-GP, MCT, MVP]

The first thing I'd do is run Checklinks and Reconcile on your PM
tables. Maybe that will correct whatever issue is causing you to not
be able to unapply. If that doesn't work, I would go directly into
the tables and manually unapply the payment. It sounds like a flag is
set on the record incorrectly.

Hope this helps,

Frank Hamelly
MCP-GP, MCT, MVP
East Coast Dynamics
www.eastcoast-dynamics.com
blog: www.gp2themax.blogspot.com

[Japheth Nolt]

I would follow KB article 866374 at
https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?WTNTZSMNWUKNTMMYVTQUUXNNZOUKYPPPYSPZZKVTPKZRRWOORSOZTZSPWLSVNOWN

Use Method 2 in that article.

--
Japheth Nolt
MCP
Microsoft GP/SBF Specialist
Landis Computer
http://landiscomputer.com

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