HELP!!! Error Msg: AI RoboForm assertion failed

[kdozers]

Hello Everyone,

I'm a newbie, and really need some help. I'll try to be as clear as I can
about this problem, but it will be pretty long...

About a week ago, I tried to play a game at MSN Games. I've played games
from there for years without issue. However, this time I received this
message, (windows open many in short succession)...

AI RoboForm assertion failed

Please send contents of this message box to bu...@roboform.com.

This message has been copied to the clipboard, so you just need to Paste it
in the mail client window.

Assertion failed: c=0s=-null-
GetLast Error returned: 0
OS version: 5.1 build 2600 (Service Pack 3) platform=2
IE version : 6.0.2900
DLL;
EXE: C:\Program Files\Internet Explorer\iexplore.exe
RF version: 4-4-9
Lang:
File: D:\p\roboform\Filler\FormFiller.cpp
Line: 3401

It is quited possible that the program exe3ctuion can be safely continued.
Do you want to continue?

System
IE 6.0, upgraded to 7.0 yesterday
Trend Micro, recently updated, scan daily
Windows XP

What I've done...
1. Add/Remove to remove RoboForm and it's not installed on my computer
2. Defraged, Disc Clean-up
3. Windows Defender- Nothing
4. Trend Micro Full Scan- Nothing
5. Taken my computer to local computer person.
6. Sent message to RoboForm and they emailed back to upgrade my RF version.
(Sort of hard to do, as it's not installed on my system).

The computer guy...
1. Did everything I've done again, plus some
2. Says it's strange that this is showing up on my D: drive registry, as
that is my CD/ROM.
3. Upgraded IE to 7.0
4. Reset all my IE security options to disabled.

I tried again to log on to MSN and ebay and got an error saying JAVA needed
to be available. I then followed a link to Microsoft and followed the
directions to enable JAVA. I accidentally clicked reset default and didn't
catch it before changes were made. But, I didn't think it would hurt... So
now I can log in, but I go back to MSN Games and the same error is showing
up. It's not just when I try to play a game, it also happens when I try to
access help or the forums.

Computer Guy said he had gotten rid of it and it was difficult. So, why is
it back. Did disabling things in Security just keep it from popping up, but
then it's still on my computer somewhere, Right???

At this point you probably get that I'm very computer dangerous! I'm at my
edge with this and am afraid I will do something that could REALLY hurt my
computer.

My Question...

Is this a worm that is really deeply buried in my computer? Is there any way
to get it out?

If you've made it this far, thanks for your patience! And, Thanks in advance
for your help!

[?????]

Hi- not sure if you ever received a response but I too have had the same
error pop up. I've found out that if you use citi virtual card program from
Citibank it apparently has the same program as RoboForm and even if you think
you don't have RoboFrom having this program uses it. Another person posted
to uninstall it and the error will stop so I did just that and the error went
away. Also found out that discover has the same program as Cit so that too
could cause the error. I hope this helps.

[Misawa]

You mentioned a post that described how to uninstall. Can you point me
towards that post? Thank you.
Misawa

[Zirckelelk]

YES!! Thank you. Citi virtual card is the culprit. Hasn't been a problem
up to the last Roboform update, so question is "why now?". Citi virtual
numbers haven't been working and I wasn't able to fix - this explains why.

Thanks for the tip..

[pwrnyc]

I've been infuriated at RoboForm and how they are treating this problem--or
not treating it, but blaming others. Thier solutioin is for others to
upgraade or downgrade. I don't use RoboForm at all (and would never) but am a
victim of a bad program that frequently causes my computer to freeze when I
am using any of a variety of websites that don't involve auto fill at all.

[FSMO....]

I had CITI virtual CC software on my PC... Once I removed that the errors
stopped...
The errors occured on IE 8 for me....fyi

Good Luck....

[Nelson55]

Good News to all Roboform Victims !!

On Aug 23 Citibank will release a fix for this problem.

Remove "Virtual Account Number" from programs using Add/Remove

Then after Aug 23, reinstall the virtual card software from their website.
They are hopeful this will stop the problem

[cardor]

I ran across this thread while searching Google for help. I used Add/Remove
to delete the Citi virtual program then reinstalled from their website. This
has corrected the Roboform problem we all are having at least forme it did.
Thanks Nelson55 for posting this!

[dog@discussions.microsoft.com top dog]

[Slone@discussions.microsoft.com Doc Slone]

I ran into this "roboform" problem a few weeks ago; I realized I had to
shutdown IE (internet explorer) and clear the cookies and start IE again.
This was preventing me from going to some (online shopping) web sites. I
have a Citi virtual card registered and I guess that is what caused it. I'm
still no sure.

My Solution: I have Mozilla as my alternate web browser; and I found that
if I browse through Mozilla I can go to the websites that were being / ending
up with the "robform" problem. Try it out.

PS: I still do not know how to get rid of the "Roboform" problem but have
just found a way around it!

GJ

[big-abe8]

Before i found this site i had the same problem. My work around was to use
Google chrome instead if IE8. This, after getting the robo error and
completely frustrating me at random sites. I uninstalled Citi, as in the
prior post and the problem went away. Thank you all for contributing to this
on-line community.

[Jason]

here is the problem for me. while on my work computer [PC] i do use a virtual
card generator [not from citibank though] called shop safe, i don't have it
installed or use it on my home computer [imac]. yet i have the same issue on
both computers, so how does one explain that?????

[Weebitski]

It was my Shopsafe from BOA that was causing the problem. Removed it and
problem went away.

[Odpalarm]

Uninstalling Citi Virtual Card Number fixed this for me as well. Too bad I
did like that program.

[Carolyn]

I uninstalled my Discover Account secure account numbers and the roboform
message stopped.
It's a shame. The secure account number feature made me feel a little safer
shopping on the internet!