I have been going round and round with techsupport with this issue.
They are responsive and polite, but I really think there is a problem
on the server side of the equation. For the most part, their product is
a good value for what it does. But we cant afford to have customers get
upset because their cart just suddenly empties itself after they have
invested a considerable amount of time browsing and filling their cart.
Has anyone else had this problem? Solutions? Recommendations on other
Sent via Deja.com
We may have some good news for you. The JAC
technical team has made a few changes to their
shopping cart network. Read the information
There are a couple of reasons that will cause
customers to lose the contents of their shopping
carts. There are a couple of obvious reasons,
and some more technical ones.
1. If a customer moves to a different machine or
browser the shopping cart will not move with
who owns a cart. In the past we used a
IP addresses to detect who was using a cart.
Again in the past a customer could change
browsers and still have the same cart as long as
they were on the same machine or proxy server.
We had to change this to keep up with the changes
on the Internet. It is possible for an AOL
customer’s IP address to change several times
before they can complete a purchase with a
2. The cookies we set on the end-users browser
expire in 24 hours. This allows the user to
browse and come back to the site within the day,
but if they return the next day items will
disappear when the cookie expires. Our older
technology as described in section 1 could detect
most users even after several days.
3. With newer networking technologies we are
seeing many changes to how people are routed
across the Internet. It is possible for an AOL
user to have his IP Address and total network
route change in the middle of adding items to a
shopping cart. This could cause a problem with
JAC if the user was sent to a different JAC
processing center before his or her shopping cart
had arrived. The good news is, yesterday we
changed how we route shopping cart information
between our multiple server facilities. This
should eliminate these routing problems.
The first two items will still be reasons that
shopping cart data disappears, but item number
three is fixed. Let us know if you experience
any more complaints and thanks for using JAC.
JustAddCommerce Development Team