OneNote 2007

[Vogel@discussions.microsoft.com Peter Vogel]

We operate under a School Agreement with staff Work at Home rights for
Office. We have just received the Office 2007 WAH DVDs. A couple of
colleagues have asked about OneNote, which doesn't appear to be on these
DVDs. Our school licence is for Office 2007/Enterprise; the staff DVDs are
labelled Office Professional Plus.

Are we entitled to OneNote or not under School Agreement?

[PvdG42]

"Peter Vogel" <Peter Vo...@discussions.microsoft.com> wrote in message
news:01CEEE18-6130-4FBE...@microsoft.com...

It appears from this chart that OneNote is included in Office 2007
Enterprise Edition.

http://office.microsoft.com/en-us/suites/FX101635841033.aspx

You need to contact whoever administers your school's agreement for Office
and point out the issue. The Professional Edition is missing several
products as compared to the Enterprise Edition, and the administrator needs
to explain why faculty/staff is receiving a lesser edition than provided for
in the agreement, or start providing the correct media.
How are the DVD's produced, locally at your school or shipped from
Microsoft? Either way a simple error may have occurred that can be corrected
when it is pointed out to the local administrator.

[Peter Vogel]

I am the local admin. I just use/distribute the DVDs sent me by MS. Hence,
the confusion. The Enterprise DVD has a further issue ... on a Vista machine
it says it is incompatible with Vista and needs a DivX converter. Trying to
run just the OneNote installer off that DVD gives another error message,
ERror 1713, cannot install one of the required products for MS Office
OneNote MUI.

Confused!

Peter

[Peter Vogel]

This Faculty Connection area offers a free download of Office OneNote 2003,
which is described there as the "latest member of the Office family." Surely
that's not a correct statement. Why would OneNote2003 be offered when OneNote
2007 is the current release?

[PvdG42]

"Peter Vogel" <Peter...@discussions.microsoft.com> wrote in message
news:355882F7-1935-4148...@microsoft.com...

>I am the local admin. I just use/distribute the DVDs sent me by MS. Hence,
> the confusion. The Enterprise DVD has a further issue ... on a Vista
> machine
> it says it is incompatible with Vista and needs a DivX converter. Trying
> to
> run just the OneNote installer off that DVD gives another error message,
> ERror 1713, cannot install one of the required products for MS Office
> OneNote MUI.
>
> Confused!
>
> Peter
>

As the admin, why not contact Microsoft and cite your issues? They may have
sent the wrong DVD's.

[Jennifer Perret [MSFT]]

For Faculty Connection (which is different than the the School Agreements as
it is a direct to faculty offering with no institutional agreement) we are
working on refreshing the list of software available. You are absolutely
correct the dialog for Office 2003 is no longer accurate with the new release
of Office 2007.

Have you contacted the local Microsoft representative who helped to set up
your school agreement?

[Cordell Francis]

hey guys

"Peter Vogel" <Peter Vo...@discussions.microsoft.com> wrote in message
news:01CEEE18-6130-4FBE...@microsoft.com...

[Peter Vogel]

That's another issue. Contacting someone at MS re: School Agreement seems to
be next to impossible. Believe me, I've tried in the past. It would be great
to have an MS rep assigned to specific schools/districts, someone that could
be turned to in cases such as these. I love MS products but support for
admins back on the ground in the schools seems to me to be sorely lacking.

I'm not even sure who I'm writing to here.

It's just a matter of making the right connection as I know someone will
eventually help with issues such as these.

[Perret [MSFT]@discussions.microsoft.com Jennifer Perret [MSFT]]

Hi Peter,
Would you send me your information (School, District) so we can try to
better resolve these issues to je...@microsoft.com.

thank you,
Jennifer Perret

This posting is provided "AS IS" with no warranties, and confers no rights.

[Peter Vogel]

Jennifer, thank you for offering to look into this. However, I believe a
solution has been determined. Someone else in this forum suggested contacting
my license reseller once again. I pointed out that we have Office Enterprise
for the school (with OneNote) and Office Pro Plus for staff (without
OneNote). It appears that a mistake was made somewhere in the channel and we
will now be receiving Work-at-Home copies with OneNote on them.

The reason I ask about a Microsoft contact person is that there is too much
turnover in the reps with our reseller. I won't name the company but it is
either the biggest or one of the biggest, certainly here in Canada where I
am, and I believe in the US as well. It makes it difficult to establish
continuity with such turnover.

[Jennifer Perret [MSFT]]

Glad to hear your problem is solved. Completely understand about the reseller
turnover problem, unfortunately it sounds like a problem we do not have any
control over.

Thank you again for keeping us posted on your experiences and how we can
improve them.

Thanks,
Jennifer Perret

[Gavi�o Contreras@discussions.microsoft.com Juany Gaviño Contreras]

Hi:
I´m working in Mexico like external adviser in the area of training,
identifying problems like which refers Peter Vogel and in its conversation I
observe that as much in Canada, the USA and my country the effective
communication allows posted on your experiences and how we can improve them
too. Thanks, Juana Gaviño Contreras