Wouldn’t it be great if the user could unlock their own accounts or
reset their own passwords without calling the helpdesk ? And do it
all in a safe, secure manner while still complying with your company’s
password
policies?
We also suggest "Helpdesk Cost Reduction Strategies" (http://www.turbo-
it.com/Self-Service-Help-Desk-Tools-Software.aspx) for more detailed
discussion.
Enter SMOP: A great self-service password reset tool for Active
Directory!!!