SMOP (Self Management of Passwords) is a fully web-based Active
Directory tool that is easy and affordable.
SMOP allows you to offer self service password reset/unlock account
ability for your users. It results in increased user productivity and
reduced costs by eliminating password related helpdesk calls.
SMOP Benefits, Features, Value Proposition, Fully functional FREE
Trial
We recommend the white paper on "Helpdesk Cost Reduction Strategies"
which includes a great discussion on password reset best practices.
You can read here what some of our clients have to say about SMOP.