Outlook Web Access lost the Navigation Pane
Kirsten
Access (OWA) and I can't find how to get it back. We are running Exchange
2003 on a server running Microsoft Windows Server 2003 Enterprise Edition,
Service Pack 2. Here is what I have tried so far:
I tested whether it's a cached page or cookie or setting by accessing the
broken account through OWA on multiple computers using both Internet Explorer
7 (7.0.5730.11) and Firefox 3.0.4. The Navigation Pane is simply missing in
all attempts. When I access my own OWA account and our test account on those
same computers in both IE7 and Firefox, the Navigation Pane is present. It is
missing only for this one particular user.
I played with all available buttons across the top and succeeded only in
changing the preview pane's location.
I tried positioning the mouse at the far left to see if I could drag the
pane back into place. This only resized my browser window. When I am logged
into my own account, I can re-size the Navigation Pane by dragging it but I
can't make it disappear entirely (I was trying to re-create the scenario).
Hide/show or Enable/disable are not list in the Options of the Navigation
Pane.
I tried disabling then re-enabling OWA on the Exchange server for this
user's mailbox. This reset the view to having the reading pane on the right
but did not restore the Navigation Pane.
Does anybody have an answer for this one? Thank you for your help.
Kirsten
Lanwench [MVP - Exchange]
Does the user have the same problem when using OWA on other computers?
Kirsten
And in multiple browsers. -- Kirsten
DaveMills
wrote:
>Hi Lanwench -- Yes, this user has this same problem on multiple computers.
>And in multiple browsers. -- Kirsten
It is possible to drag the border of the nav pane to change its width. Make sure
the user has not made the width zero.
--
Dave Mills
There are 10 types of people, those that understand binary and those that don't.
a@tleederbyshired.0.tc.0.m Lee Derbyshire [MVP]
news:DB2E2C54-EA26-4DD5...@microsoft.com...
It's been dragged to the left-hand side of the screen, which happens
occasionally. Can you see the thin blue border, still? Try hovering the
mouse just inside the IE window border.
Lee.
--
______________________________________
Outlook Web Access For PDA , OWA For WAP
www.leederbyshire.com
email a@t leederbyshire d.0.t c.0.m
______________________________________
Kirsten
things I tried was dragging that left border over to re-expand the collapsed
Navigation Pane. All that does is re-size the window. I tried 2 browsers
(Internet Explorer and Firefox) and I had 2 co-workers in IT try it, too, in
case I wasn't mousing with quite enough finesse. No dice.
One more detail I discovered this morning: if I log on as the user to any
computer at the office and try OWA, the Navigation Pane is present. If I log
on to the computer as myself and into OWA as the user, the Navigation Pane is
gone. This is still a problem for the user, as she obviously uses OWA only
when off-site, not when sitting here at her desk.
Thank you for any further ideas you may have.
a@tleederbyshired.0.tc.0.m Lee Derbyshire [MVP]
You could try installing the Exchange Explorer from the E2003 SDK, and
opening the user's Inbox. Then look for the hidden messages whose subject
is displayed as 'No+Subject.EML'. One if these will have a type whose name
I can't exactly remember, but is obviously something containing the text
OWA.Options . Delete the hidden message to reset the display options. If
you want to try this, come back, and I can give a bit more guidance. First
thing would be to download and install the E2003 SDK. You only need to
install the Exchange Explorer component for this.
"Kirsten" <Kir...@discussions.microsoft.com> wrote in message
news:05D86839-145B-4AC6...@microsoft.com...
Kirsten
found the download but our system engineer is out today and I don't want to
fiddle with the Exchange server without his OK. I will try to implement this
on Monday or Tuesday and I'll let you know if I find that hidden message.
Thanks. -- Kirsten
Kirsten
hidden messages) are finding a number of "No Subject.EML (hidden)" files but
none contain anything about OWA or OWA.Options, so I'm back for further
guidance. Thank you for your help.
Kirsten
Directory. The security group "SELF" had incorrect permissions. It only took
3 of us in IT looking at this and testing for 4 days to figure this out... :)
Thanks for all the helpful suggestions. - KE
davidbarry
karenelahi
I know this was awhile ago you had this problem, can you tell me where the Active Directory is?
Thank you!!!
Kirste wrote:
Problem solved!
15-Dec-08
Problem solved! It was a permissions problem on the account in Active
Directory. The security group "SELF" had incorrect permissions. It only took
3 of us in IT looking at this and testing for 4 days to figure this out... :)
Thanks for all the helpful suggestions. - KE
"Kirsten" wrote:
Previous Posts In This Thread:
On Wednesday, December 10, 2008 4:38 PM
Kirste wrote:
Outlook Web Access lost the Navigation Pane
One of our users somehow disabled the Navigation Pane from her Outlook Web
Access (OWA) and I can't find how to get it back. We are running Exchange
2003 on a server running Microsoft Windows Server 2003 Enterprise Edition,
Service Pack 2. Here is what I have tried so far:
I tested whether it's a cached page or cookie or setting by accessing the
broken account through OWA on multiple computers using both Internet Explorer
7 (7.0.5730.11) and Firefox 3.0.4. The Navigation Pane is simply missing in
all attempts. When I access my own OWA account and our test account on those
same computers in both IE7 and Firefox, the Navigation Pane is present. It is
missing only for this one particular user.
I played with all available buttons across the top and succeeded only in
changing the preview pane's location.
I tried positioning the mouse at the far left to see if I could drag the
pane back into place. This only resized my browser window. When I am logged
into my own account, I can re-size the Navigation Pane by dragging it but I
can't make it disappear entirely (I was trying to re-create the scenario).
Hide/show or Enable/disable are not list in the Options of the Navigation
Pane.
I tried disabling then re-enabling OWA on the Exchange server for this
user's mailbox. This reset the view to having the reading pane on the right
but did not restore the Navigation Pane.
Does anybody have an answer for this one? Thank you for your help.
Kirsten
On Wednesday, December 10, 2008 5:45 PM
Lanwench [MVP - Exchange] wrote:
Re: Outlook Web Access lost the Navigation Pane
Does the user have the same problem when using OWA on other computers?
On Wednesday, December 10, 2008 7:09 PM
Kirste wrote:
Hi Lanwench -- Yes, this user has this same problem on multiple computers.
Hi Lanwench -- Yes, this user has this same problem on multiple computers.
And in multiple browsers. -- Kirsten
"Lanwench [MVP - Exchange]" wrote:
On Thursday, December 11, 2008 1:25 AM
DaveMills wrote:
Re: Outlook Web Access lost the Navigation Pane
On Wed, 10 Dec 2008 16:09:01 -0800, Kirsten <Kir...@discussions.microsoft.com>
wrote:
It is possible to drag the border of the nav pane to change its width. Make sure
the user has not made the width zero.
--
Dave Mills
There are 10 types of people, those that understand binary and those that don't.
On Thursday, December 11, 2008 9:53 AM
Lee Derbyshire [MVP] wrote:
Re: Outlook Web Access lost the Navigation Pane
"Kirsten" <Kir...@discussions.microsoft.com> wrote in message
news:DB2E2C54-EA26-4DD5...@microsoft.com...
It's been dragged to the left-hand side of the screen, which happens
occasionally. Can you see the thin blue border, still? Try hovering the
mouse just inside the IE window border.
Lee.
--
______________________________________
Outlook Web Access For PDA , OWA For WAP
www.leederbyshire.com
email a@t leederbyshire d.0.t c.0.m
______________________________________
On Thursday, December 11, 2008 1:53 PM
Kirste wrote:
Thanks, Lee and Dave, for your quick responses.
Thanks, Lee and Dave, for your quick responses. However, one of the first
things I tried was dragging that left border over to re-expand the collapsed
Navigation Pane. All that does is re-size the window. I tried 2 browsers
(Internet Explorer and Firefox) and I had 2 co-workers in IT try it, too, in
case I wasn't mousing with quite enough finesse. No dice.
One more detail I discovered this morning: if I log on as the user to any
computer at the office and try OWA, the Navigation Pane is present. If I log
on to the computer as myself and into OWA as the user, the Navigation Pane is
gone. This is still a problem for the user, as she obviously uses OWA only
when off-site, not when sitting here at her desk.
Thank you for any further ideas you may have.
"Lee Derbyshire [MVP]" wrote:
On Thursday, December 11, 2008 8:44 PM
Lee Derbyshire [MVP] wrote:
The OWA display options are saved in a hidden message in a user's inbox.
The OWA display options are saved in a hidden message in a user's inbox.
You could try installing the Exchange Explorer from the E2003 SDK, and
opening the user's Inbox. Then look for the hidden messages whose subject
is displayed as 'No+Subject.EML'. One if these will have a type whose name
I can't exactly remember, but is obviously something containing the text
OWA.Options . Delete the hidden message to reset the display options. If
you want to try this, come back, and I can give a bit more guidance. First
thing would be to download and install the E2003 SDK. You only need to
install the Exchange Explorer component for this.
"Kirsten" <Kir...@discussions.microsoft.com> wrote in message
news:05D86839-145B-4AC6...@microsoft.com...
On Friday, December 12, 2008 6:58 PM
Kirste wrote:
Hi Lee -- The SDK Tools don't appear to be on our Exchange server already.
Hi Lee -- The SDK Tools don't appear to be on our Exchange server already. I
found the download but our system engineer is out today and I don't want to
fiddle with the Exchange server without his OK. I will try to implement this
on Monday or Tuesday and I'll let you know if I find that hidden message.
Thanks. -- Kirsten
"Lee Derbyshire [MVP]" wrote:
On Monday, December 15, 2008 4:57 PM
Kirste wrote:
Hi Lee -- We (the system engineer and I, so 2 pairs of eyes are reading hidden
Hi Lee -- We (the system engineer and I, so 2 pairs of eyes are reading
hidden messages) are finding a number of "No Subject.EML (hidden)" files but
none contain anything about OWA or OWA.Options, so I'm back for further
guidance. Thank you for your help.
"Lee Derbyshire [MVP]" wrote:
On Monday, December 15, 2008 6:57 PM
Kirste wrote:
Problem solved!
Problem solved! It was a permissions problem on the account in Active
Directory. The security group "SELF" had incorrect permissions. It only took
3 of us in IT looking at this and testing for 4 days to figure this out... :)
Thanks for all the helpful suggestions. - KE
"Kirsten" wrote:
On Wednesday, December 17, 2008 3:55 PM
David Barry wrote:
Outlook Web Access lost the Navigation Pane
Kirste: Did not try your solution but when I chckedmy Shortcutit referenced my InBox. When I removed the ference,voila - the Navigation Pane appeared. David
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david newman
Active Directory (AD) is a built-in feature of windows server 2k+ that replaces many of the old nt4 administration programs.
I think the person posting that was referring to AD users and computers on their server under start>administrative tools.
As for the original issue of the disappearing nav pane, this will make you cry at how easy it was to fix.... I almost did... :P
I simply altered the url:
missing nav pane url = https://mail.xx.xxx.nz/Exchange/david/Inbox/?Cmd=contents
returned nav pane url =
https://mail.xx.xxx.nz/Exchange/david/
it was only by chance i realized this, hope it helps.
Cheers,
David
>>>>>>> You could try installing the Exchange Explorer from the E2003 SDK, and
>>>>>>> opening the user's Inbox. Then look for the hidden messages whose subject
>>>>>>> is displayed as 'No+Subject.EML'. One if these will have a type whose name
>>>>>>> I can't exactly remember, but is obviously something containing the text
>>>>>>> OWA.Options . Delete the hidden message to reset the display options. If
>>>>>>> you want to try this, come back, and I can give a bit more guidance. First
>>>>>>> thing would be to download and install the E2003 SDK. You only need to
>>>>>>> install the Exchange Explorer component for this.
>>>>>>>
>>>>>>> "Kirsten" <Kir...@discussions.microsoft.com> wrote in message
>>>>>>> news:05D86839-145B-4AC6...@microsoft.com...
>>>>>>>> On Friday, December 12, 2008 6:58 PM Kirste wrote:
>>>>>>>> Hi Lee -- The SDK Tools don't appear to be on our Exchange server already. I
>>>>>>>> found the download but our system engineer is out today and I don't want to
>>>>>>>> fiddle with the Exchange server without his OK. I will try to implement this
>>>>>>>> on Monday or Tuesday and I'll let you know if I find that hidden message.
>>>>>>>> Thanks. -- Kirsten
>>>>>>>>
>>>>>>>> "Lee Derbyshire [MVP]" wrote:
>>>>>>>>> On Monday, December 15, 2008 4:57 PM Kirste wrote:
>>>>>>>>> Hi Lee -- We (the system engineer and I, so 2 pairs of eyes are reading
>>>>>>>>> hidden messages) are finding a number of "No Subject.EML (hidden)" files but
>>>>>>>>> none contain anything about OWA or OWA.Options, so I'm back for further
>>>>>>>>> guidance. Thank you for your help.
>>>>>>>>>
>>>>>>>>> "Lee Derbyshire [MVP]" wrote:
>>>>>>>>>> On Monday, December 15, 2008 6:57 PM Kirste wrote:
>>>>>>>>>> Problem solved! It was a permissions problem on the account in Active
>>>>>>>>>> Directory. The security group "SELF" had incorrect permissions. It only took
>>>>>>>>>> 3 of us in IT looking at this and testing for 4 days to figure this out... :)
>>>>>>>>>> Thanks for all the helpful suggestions. - KE
>>>>>>>>>>
>>>>>>>>>> "Kirsten" wrote:
>>>>>>>>>>> On Wednesday, December 17, 2008 3:55 PM David Barry wrote:
>>>>>>>>>>> Kirste: Did not try your solution but when I chckedmy Shortcutit referenced my InBox. When I removed the ference,voila - the Navigation Pane appeared. David
>>>>>>>>>>>> On Thursday, February 18, 2010 2:25 PM Karen Elahi wrote:
>>>>>>>>>>>> Hi,
>>>>>>>>>>>>
>>>>>>>>>>>> I know this was awhile ago you had this problem, can you tell me where the Active Directory is?
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you!!!
>>>>>>>>>>>> Submitted via EggHeadCafe - Software Developer Portal of Choice
>>>>>>>>>>>> Simple .NET HEX PixelColor Utility
>>>>>>>>>>>> http://www.eggheadcafe.com/tutorials/aspnet/5617a491-963d-4510-b8f1-1863ddf52bc1/simple-net-hex-pixelcolor-utility.aspx
Chris Manning
Hi.
I found David's help a really good starter, but found our exchange server
rerquired the URL to be pared down even more to get the Inbox to show
folders to, (Navigation pane). The url I used was just=
https://mail.xx.xxx.nz/Exchange/david/Inbox
Cheers
Chris
______________________________________
Posted from http://outlook-center.com
Outlook forums, articles, tips.
greenr...@gmail.com
I found the following cleared up my problem:
https://mail.xxxxx.com/
A simplified url did the trick.