X-MS-TNEF-Correlator

Bill Mah

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Aug 11, 2003, 10:46:32 AM8/11/03

to

One of our users is having problems sending attachments to
a recipient. When they receive the email, they get the
message, but with no attachment attached. Instead, they
get this:

X-MS-TNEF-Correlator:
<CFB5F792AB06D41189B1...@nyntex01.icmtalen
t.com>

When I tried it from different workstations with mine or
her Outlook 2000 profile, the attachment gets delivered.
It's only at her workstation that we have this problem.

So I think it's a problem related to her workstation and
not our Exchange 5.5 server, but I couldn't find anything
out of the ordinary on her pc.

Any suggestions?

Bill

Robert Crayk

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Aug 11, 2003, 12:10:53 PM8/11/03

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Is this all recipients or just some and are the recipients using Outlook,
what is the format of the message your user is sending
"Bill Mah" <bm...@icmtalent.com> wrote in message
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Bill Mah

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Aug 11, 2003, 1:43:30 PM8/11/03

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Robert,

The recipient is running Eudora Internet Mail Server, and
it is just this recipient who can't get our attachments.

Our user here is configured for plain text format.

Bill

>.
>

Robert Crayk

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Aug 11, 2003, 2:23:33 PM8/11/03

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Is the recipient in the users Contact folder, if so open the Contact and
double click the email address field, what is the sending format set to.

"Bill Mah" <bm...@icmtalent.com> wrote in message

news:030c01c36030$139ae1c0$a101...@phx.gbl...

Bill Mah

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Aug 11, 2003, 3:44:00 PM8/11/03

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Robert,

Yes, the recipient is in the users Contact folder. After
doubleclicking the email address field, the box next
to "Always send to this recipient in Microsoft Outlook
rich-text format" is checked. Should I uncheck?

Bill

>.
>

Bill Mah

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Aug 11, 2003, 3:52:20 PM8/11/03

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My mistake. It was "UNCHECKED". Should I CHECK it?

>.
>

Robert Crayk

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Aug 11, 2003, 4:31:36 PM8/11/03

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No leave it unchecked, what happens if the recipient Forwards the message to
themselves

"Bill Mah" <bm...@icmtalent.com> wrote in message

news:01b501c36042$1379c000$a601...@phx.gbl...

bill mah

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Aug 12, 2003, 11:39:27 AM8/12/03

to

Robert,

Still doesn't work.

Here's the header that she received after forwarding the
attachment back to herself:

X-Sender: bro...@smtp.endpin.com
Date: Mon, 11 Aug 2003 18:23:50 -0400
To: bro...@endpin.com
From: Brooke Thompson-Mills <bro...@endpin.com>
Subject: Fwd: Test from ICM

Return-Path: <JHop...@icmtalent.com>
Received: from nyntex03.icmtalent.com (63.73.15.162) by
smtp.endpin.com
with SMTP (Eudora Internet Mail Server 3.1.4) for
<bro...@endpin.com>;
Mon, 11 Aug 2003 16:46:56 -0400
Received: From NYNTEX03.ICMTALENT.COM (172.16.4.68
[172.16.4.68 port:1342]) by nyntex03.icmtalent.com
Mail essentials (server 2.422) with SMTP id:
<13...@nyntex03.icmtalent.com>
for <bro...@endpin.com>; Mon, 11 Aug 2003 3:48:07
PM -0400
smtpmailfrom <JHop...@icmtalent.com>
Received: by nyntex03.icmtalent.com with Internet Mail
Service (5.5.2653.19)
id <QXCF0ZMV>; Mon, 11 Aug 2003 15:48:06 -0400
Message-ID:
<CFB5F792AB06D41189B1...@nyntex01.icmtalen
t.com>
From: "Hopkins, Jennifer" <JHop...@icmtalent.com>
To: "'bro...@endpin.com'" <bro...@endpin.com>
Cc: "Mah, Bill" <BM...@icmtalent.com>
Subject: Test from ICM
Date: Mon, 11 Aug 2003 15:49:20 -0400
X-MS-TNEF-Correlator:
<CFB5F792AB06D41189B1...@nyntex01.icmtalen
t.com>
MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2653.19)
Content-Type: multipart/mixed;
boundary="----_=_NextPart_000_01C36041.A855C580"

<x-charset iso-8859-1>

>.
>

Robert Crayk

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Aug 12, 2003, 7:05:24 PM8/12/03

to

This one has me stumped, I would have thought the Eudora would have at least
converted the message into a winmail.dat and hidden the attachment within,
these symptoms are typical of the message being received by Outlook Express.
All I can think of is that your Exchange is converting the message, if
another of your user sends the same message does the same thing happen
"bill mah" <bm...@icmtalent.com> wrote in message
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bill mah

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Aug 17, 2003, 6:56:02 PM8/17/03

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Robert,

This problem only happens to her on her PC. I've already
recreated her Outlook Profile. What else can I try?

Bill

>.
>

Robert Crayk

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Aug 17, 2003, 7:26:21 PM8/17/03

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I can only think of a few things.
With Outlook closed rename the *.nick file associated with her profile.
Start Outlook in /safe mode, from the run command type "outlook /safe"
without the quotes.
This shouldn't affect anything but make sure Word is not being used as the
Email editor, Tools > Options > Mail Format

"bill mah" <bm...@icmtalent.com> wrote in message

news:020401c36512$bb6fd130$a501...@phx.gbl...

Scott Fellman [MSFT]

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Aug 31, 2003, 4:16:32 PM8/31/03

to

Your user may well have a contact in her personal contacts that is forcing
rich text. Look in her contacts folder, right-click the contact and select
properties, and force plain text there. Also, go to her Internet options
(Tools > Options > mail format) and force attachments to use Unicode.
--
Scott Fellman
Microsoft
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"Robert Crayk" <newsg...@crayk.com> wrote in message
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