Problems with Outlook after Moving Mailboxes

[william r. riley]

We are receiving an error message from certain users when they access their
mailboxes through Outlook 2003 after moving their mailboxes from one
Exchange 2003 SP2 server to another Exchange 2003 SP2 server. outlook 2003
has all of the latest updates and patches applied. The Event Viewer message
is that of Event ID: 1000 and is

"Faulting application outlook.exe, version 11.0.8000.0, stamp 43599e06,
faulting module ntdll.dll, version 5.1.2600.2180, stamp 411096b4, debug? 0,
fault address 0x0000eddc."

If we try to access the same mailbox through OWA or Office XP we do not have
any issues.

If we move affected mailboxes back to the original server, so far we have
not had the problem continue on the test group. Is this the only solution
or will we run into issues having to do this as well?

Thank you.

[Mark Arnold [MVP]]

Sounds like a pure client side thing. I'd be tempted to either
recreate the profile or clean the existing one. It doesn't look like
an Exchange issue to me.

[william r. riley]

We haev tried recreating the profile and have had no luck. On the test
system that we used, if we rolled them back from Office 2003 to Office XP
the problems went away. If we move the mailboxes back to the old server,
some of them will then work, but not all.

What do you mean by cleaning the profile?

"Mark Arnold [MVP]" <ma...@mvps.org> wrote in message
news:5d9p02lbmv2v2vfbl...@4ax.com...

[Nuevo]

Have you tried restarting the exchange server where the mailbox was moved
to?

Nue
"william r. riley" <ckwa...@hotmail.com> wrote in message
news:OJ$QoXWQG...@TK2MSFTNGP11.phx.gbl...

[Yizhar Hurwitz]

HI.

Have you checked public folder replication?

Are you sure that you did try to create a fresh new mail profile
(no need to modify or delete the original yet, just create an ADDITIONAL one),
and see if you still have the problem?

Please also list the 3rd party related software on the workstations (such as anti virus or Outlook add-ons).

Try also using:
Start - Run
outlook /safe

Yizhar Hurwitz
http://yizhar.mvps.org

[william r. riley]

It appears that the problem seems to be tied to our antivirus software on
this particular server. After stopping the service and restarting it the
issues seem to be resolved. From here we will be monitoring the issue and
see what happens after rebooting the server later this week. Thanks for the
information and help.

"Yizhar Hurwitz" <n...@spam.please> wrote in message
news:Oo2EIAYQ...@TK2MSFTNGP09.phx.gbl...

[Aaron@discussions.microsoft.com Cain Aaron]

I'm also having this problem and there is no virus software or add-ins
installed on the affected system. I can open the mailbox just fine from my
system. Outlook opens if I disable the Use Cached Exchange Mode, but if I
try to click on any folder outlook crashes on the affected system. This is
after migrating from Exchange 5.5.

Any help would be greatly appreciated

[Cain Aaron]

The customer is running virus protection on the affected Exchange server;
however after stopping the virus software the problem still persist. So I’m
completely stumped here.

[william r. riley]

Try stopping the antivirus service and then restarting the Microsoft
Exchange Routing service first and the Microsoft Exchange Information Store
service second to see if that helps. The other option is to disable the
antivirus service from starting and rebooting the system.

After we tested the issue and determined that it was tied to the antivirus
software, Symantec AntiVirus for Microsoft Exchange, we disabled the service
and rebooted with no errors. After uninstalling the software and
reinstalling it, the problem did not returns and everything has been working
for about 5 days. The only difference that we noted in the two
installations was that when we initially installed it we pushed the install
from an existing server and when reinstalling it we did so from CD.

Hope this helps.

"Cain Aaron" <Cain...@discussions.microsoft.com> wrote in message
news:2AE90B07-E2C7-411F...@microsoft.com...

[Cain Aaron]

That seemed to have fixed our issues... Thank you very much!

[Judith]

Wow, THANK you so much for posting. I barely caught this in time. I found
this error on my test move mail box (Exchange 2003 sp2). It's ok to move
mailboxes from storage group to storage group on the same server, but the
leap to another exchange 2003 sp2 server spawned the exact same errors for
us.

We use the Symantec AV for Exchange as well.

I was about to migrate the first large group. Whew! You saved my week
William!

T H A N K Y O U ! ! !

[Joe Voirol]

I too had the same problem. I run McAfee Anti-Virus and McAfee GroupShield
for Exchange. I stopped all of the services and rebooted the machine and it
works correctly. Thanks for your information.