MRM policy Question

[carlos]

I've created a MRM Policy to remove emails from the Deleted Items Folder
after 7 days of delivery.

Steps followed:

- Create new Content Settings under "Managed Default Folders > Deleted Items"
- Setup Retention Period to 7 days, Select to start period when items are
moved to folder and Action is "Delete and Allow Recovery"

- Create Managed Folder Mailbox Policy and associate "Deleted Items" to it

- Assign Policy to Mailbox(s) via GUI when accounts were created or
Manually via cmdlet. Some test cases both ways just to verify.

- Enable MRM Schedule

- Enable MRM Logging.

Symptoms

- MRM schedule kicks in every day. No Errors on Event log.
- I can start Managed Folder Assistant manually as well to process my
mailbox and some test mailboxes with out any errors generated as well.
- The MRM will log that the process starts but nothing else.

Problem

- No item is deleted from the Folder
- I don't see the description entered on "Display the following comment..."
that I entered on the Deleted Items Properties when I configured the Managed
Folder.
- When checking the folder properties on Outlook under the "Autoarchive" tab
it indicates that no retention policy has been set by the administrator.

I would appreciate any tips on how to keep troubleshooting this issue.

Thanks

[Bharat Suneja [MSFT]]

- Have you tested with any other mailboxes? Is it isolated to one mailbox?
- Have you enabled logging of all MRM actions?
(RetentionLog, FolderLog, SubjectLog)

--
Bharat Suneja
Microsoft Corporation
blog: exchangepedia.com/blog

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