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Information Store Svc fails to start

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Randy Heise

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Jun 18, 2003, 11:09:49 PM6/18/03
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Exchange 5.5 (NT4 OS) shutdown due to lack of space on the
log drive. New graphics artist has been advised of correct
storage drive and space has been cleared. Now Information
Store service refuses to restart returning an 'server
specific' error code of 4294965485. Also both Event Svc
and Internet Mail Svc which are dependent are not
starting. Directory Svc, Transfer Agent Svc, and System
Attendant Svc are starting just fine. Have warm booted,
cold booted, talked to box, kicked box, etc. See several
KBase articles pertaining to IS startup issues but none
with that specific error code.

Can anyone point me to a resource or tell me what the
error means and some possible solutions before I try to
restore the database from the previous nights backup and
hopefully only loose 12 hrs of mail?

Thanks

Steven Parent [MSFT]

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Jun 19, 2003, 12:12:22 AM6/19/03
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How much free space do you have on the log files drive now?

--
Steven D. Parent MCSE

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Please do not send e-mail directly to this alias. This alias is for
newsgroup purposes only.
"Randy Heise" <rhe...@greywolfstudios.com> wrote in message
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Dan Winter [MSFT]

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Jun 19, 2003, 1:27:58 AM6/19/03
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Error -1811 refers to JET_errFileNotFound 4294965485
Ref: [262374 XADM: 2140 and 1002 with Error -1811 Error Starting Exchange
Services http://support.microsoft.com/?id=262374]

Try to find out what files got "cleared" by the graphics artist. If we lost
some critical files like say.. the edb files, thats not so good.
Use eseutil /mh to find the consistancy of the databases. If they are
inconsistant then we would need at least edb.log, the edb files, and
possibly some hex logs to get it to start. We can dump the check file to
find out what we need. If the databases are consistant you can move out
everything except the edb files and you'll be able to start--but your log
set will reset and you will need to make an immediate backup. To better
answer your question, find for us what files are currently in your mdbdata
folders and also find what files were "cleared".

--
Dan Winter, MCSE
Microsoft Exchange Support

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no rights.


"Randy Heise" <rhe...@greywolfstudios.com> wrote in message
news:006901c33610$3ed94970$a001...@phx.gbl...

Kirill S. Palagin

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Jun 19, 2003, 1:49:22 AM6/19/03
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Randy Heise wrote:

> Exchange 5.5 (NT4 OS) shutdown due to lack of space on the
> log drive. New graphics artist

Huh?

> has been advised of correct
> storage drive and space has been cleared. Now Information
> Store service refuses to restart returning an 'server
> specific' error code of 4294965485.

XADM: How to Recover from a Full Transaction Log File Drive
PSS ID Number: 259751

> Also both Event Svc
> and Internet Mail Svc which are dependent are not
> starting. Directory Svc, Transfer Agent Svc, and System
> Attendant Svc are starting just fine. Have warm booted,
> cold booted, talked to box, kicked box, etc. See several
> KBase articles pertaining to IS startup issues but none
> with that specific error code.
>
> Can anyone point me to a resource or tell me what the
> error means and some possible solutions before I try to
> restore the database from the previous nights backup and
> hopefully only loose 12 hrs of mail?
>
> Thanks

--
Corrections are welcome.
Please keep all discussions in NG, so that everybody can participate.

Kirill


Randy Heise

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Jun 19, 2003, 10:03:37 AM6/19/03
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800 Meg!

>.
>

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