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Query-Based E-mail Groups

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JJ

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Nov 10, 2004, 5:23:02 PM11/10/04
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I have created query-based email group that contains 1,600 users. When I
send an email to that group, about 350 users don't get the message. I as the
owner of the group get an undeliverable stating:
The e-mail system limits the number of recipients that can be
addressed in a single message. Send the message multiple times to fewer
recipients. For all 350 users.

So I check my "Message Delivery Properties" in ESM. I have my "Recipient
Limits" set to 2,000. I double checked the query-based email group to make
sure it was under 2,000 recipients and it was. Why is this happening? Is
there a recipient limit on query-based groups?

Scott.R

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Nov 10, 2004, 6:14:07 PM11/10/04
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Check the defaults tab on the message delivery properties page in the
Exchange Management Console. Their is a Receipents Limits setting and yours
may set too low. You have the ability to select "No Limit"

Good Luck,

Scott.R

Scott.R

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Nov 10, 2004, 6:16:04 PM11/10/04
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Oops forgot...It's under Global Settings...

Ade Famoti [MSFT]

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Nov 10, 2004, 6:51:16 PM11/10/04
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In addition, are you utilizing message journaling ?

"Scott.R" <Sco...@discussions.microsoft.com> wrote in message
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JJ

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Nov 11, 2004, 10:19:07 AM11/11/04
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We are not utilizing message journaling.

JJ

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Nov 11, 2004, 10:19:04 AM11/11/04
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I have my "Recipient Limits" set to 2,000.

Ade Famoti [MSFT]

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Nov 11, 2004, 5:44:07 PM11/11/04
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How many servers are the members of the QDG spread across. Are they Exchange
servers on Windows 2000 or Windows 2003.

Can you paste the exact human-readable text of the NDR

"JJ" <J...@discussions.microsoft.com> wrote in message
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JJ

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Nov 11, 2004, 11:15:01 PM11/11/04
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Total of four backend servers running Windows 2003 and Exchange 2003. Three
servers are in an Active/Active/Passive cluster. The forth server is a stand
alone server. I did not specify an expansion server for the query-based
group. I also have three Domain controlers that are running Windows 2003.

Ade Famoti [MSFT]

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Nov 12, 2004, 1:17:52 PM11/12/04
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If some users get the message, but some NDR, and all of the ones NDR's live
on the same server...

then you are hitting the issue described here
http://support.microsoft.com/?id=822105

You can install this Windows fix,
http://www.microsoft.com/technet/security/bulletin/MS04-035.mspx , that will
fix the issue.

-Ade


"JJ" <J...@discussions.microsoft.com> wrote in message

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JJ

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Nov 17, 2004, 5:20:01 PM11/17/04
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I have installed the hot fix below. But I am still seeing about 380 users
getting an Undeliverable... All of the users that are not getting the
message live on the same virtual server. The sender of the message lives on
a different server. Any other ideas???

Ade Famoti [MSFT]

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Nov 18, 2004, 6:35:00 AM11/18/04
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1. Can you paste the exact human-readable text of the NDR

2. Search for the file smtpsvc.dll, what version is it.

Thanks

"JJ" <J...@discussions.microsoft.com> wrote in message

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JJ

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Nov 24, 2004, 11:37:07 AM11/24/04
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smtpsvc.dll version is 6.0.3790.211

The user that sent this message has there mailbox on Server2, but all of the
recipients in this list are on Server1. There is a total of 771 staff users
on Server1 that are in my Query-Group. And 678 on Server2. All of the users
on Server2 are getting the message. But there is about 370 on Server1 that
do not get the message.

Paste of the exact human-readable text of the NDR:

Your message did not reach some or all of the intended recipients.

Subject: Transplant Successful!
Sent: 11/23/2004 3:24 PM

The following recipient(s) could not be reached:

Hahn-Wittemann, Jill E on 11/23/2004 3:24 PM


The e-mail system limits the number of recipients that can be
addressed in a single message. Send the message multiple times to fewer
recipients.

<server2.com #5.5.3 smtp;552 5.5.3 Too many recipients>

Larson, Vickie L on 11/23/2004 3:24 PM


The e-mail system limits the number of recipients that can be
addressed in a single message. Send the message multiple times to fewer
recipients.

<server2.com #5.5.3 smtp;552 5.5.3 Too many recipients>

Brewer, Margaret on 11/23/2004 3:24 PM


The e-mail system limits the number of recipients that can be
addressed in a single message. Send the message multiple times to fewer
recipients.

<server2.com #5.5.3 smtp;552 5.5.3 Too many recipients>

It goes on like this for about 370 users....

JJ

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Nov 24, 2004, 12:09:04 PM11/24/04
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Another message was sent to this group today, but 3 hours before they sent it
I changed the Recipient Limits to "No Limit" in Exchange System Manager. The
same results occurred. 370 user on server1 did not get the message. Again
the system message was

"The e-mail system limits the number of recipients that can be addressed in
a single message. Send the message multiple times to fewer recipients.

<server2.com #5.5.3 smtp;552 5.5.3 Too many recipients>"

Any ideas?

Ade Famoti [MSFT]

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Nov 24, 2004, 2:10:18 PM11/24/04
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Did you apply the fix to server 2 also ? you should. The version on server
2 should be the smtpsvc.dll version you stated.

This is a protocol 5.5.3 . Meaning server encountered a "Too Many
Recipients" error at the SMTP protocol session. This limit is enforced by
the recipient limit per message on the SMTP virtual server.

If the message was not a protocol error 5.5.3, but one in the categorizer ,
enforced by the global settings recipient limit, the NDR from server 2 will
look as such: <server2.com #5.5.3>

Because its a protocol error encountered on the SMTP session, it appears as

<server2.com #5.5.3 smtp;552 5.5.3 Too many recipients>

What this means is...the message never even got to server 2 to be assessed
for recipient limits either in the categorizer or at the protocol session.
Server 1 is not re-trying the rest of the recipients based on the recipient
limit on server1's SMTP virtual server. The minimum here per RFC 2821 is 100
recipients. This limit should result in an NDR , but continuity from where
the error occured. The windows hotfix should take care of it.

Hope this helps.


"JJ" <J...@discussions.microsoft.com> wrote in message

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JJ

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Nov 24, 2004, 2:47:42 PM11/24/04
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I applied this hotfix to all of my Exchange servers.

JJ

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Nov 24, 2004, 4:25:44 PM11/24/04
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Yes this fix was applied to all nodes in the cluster.

Just to be clear on this... On both Virtual Servers I should uncheck the
"Limit number of recipients per message to:" in the SMTP Virtual Server
Properties?

"Ade Famoti [MSFT]" wrote:

> If the SMTP virtual server on server 1 is configured for a recipient
> limit...uncheck the box to no limit"
>
> Also, the fix was applied to all the nodes on the cluster ?


>
> "JJ" <J...@discussions.microsoft.com> wrote in message

> news:DA1329E3-1411-4173...@microsoft.com...

Ade Famoti [MSFT]

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Nov 24, 2004, 3:10:03 PM11/24/04
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If the SMTP virtual server on server 1 is configured for a recipient
limit...uncheck the box to no limit"

Also, the fix was applied to all the nodes on the cluster ?

"JJ" <J...@discussions.microsoft.com> wrote in message
news:DA1329E3-1411-4173...@microsoft.com...

Ade Famoti [MSFT]

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Nov 24, 2004, 4:50:32 PM11/24/04
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Yes.

"JJ" <J...@discussions.microsoft.com> wrote in message

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JJ

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Dec 7, 2004, 5:05:01 PM12/7/04
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That did the trick!

Thank very much Ade!

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