Cannot Remove/Uninstall Exchange 2007 Management Tools on XP

[SJMP]

I am trying to uninstall/remove Exchange 2007 Mgmnt Tools. When I go to
add/remove programs and select remove. I get to the setup screen where
Management Tools are the only exchange componenets installed. I select next
(Management Tools is checked) and I get a screen that says - "Please specify
an existing server role(s) to uninstall"

Not sure what to do here.

Thanks,

SJMP

[Mark Arnold [MVP]]

You're supposed to "un tick" the management components bit, or are you
saying you have tried that and still have the problem or that the
management components tickbox is greyed out?

[SJMP]

Mark,

I removed the check and ran it. Then I got "remoteregistry failed to reach
status stopped". So I rebooted with remoteregistry in disabled mode and
automatic mode and then the option Management Tools - was grayed out. So I
set remoteregistry back to auto rebooted and the option is now grayed out.

[SJMP]

Mark,

I am looking at the exchangesetup.log - it does find all the domain
controller information. But gets to my local machine and this might be the
problem.

Does this make any sense - No ExchangeSErver with identity.....
[
[6/2/2008 4:32:16 PM] [0] Setup will search for an Exchange Server object
for the local machine with name 'MY LOCAL XP MACHINE'.
[6/2/2008 4:32:16 PM] [0] No Exchange Server with identity 'MY LOCAL XP
MACHINE'was found.
[6/2/2008 4:32:16 PM] [0] The following roles are unpacked: AdminToolsRole
[6/2/2008 4:32:16 PM] [0] The following roles are installed:
[6/2/2008 4:32:16 PM] [0] The local server has some Exchange files installed.
[6/2/2008 4:32:16 PM] [0] Setup will use the path
'C:\Software\E2007-32bit\sp1' for installing Exchange.
[6/2/2008 4:32:16 PM] [0] The server is cluster type: 'None'.
[6/2/2008 4:32:16 PM] [0] The requested cluster type: 'None'.
[6/2/2008 4:32:16 PM] [0] The installation mode is set to: 'Uninstall'.
[6/2/2008 4:32:16 PM] [0] An Exchange organization with name 'Exchange Org
Name; was found in this forest.
[6/2/2008 4:32:16 PM] [0] Active Directory Initialization status : 'True'.
[6/2/2008 4:32:16 PM] [0] Schema Update Required Status : 'False'.
[6/2/2008 4:32:16 PM] [0] Organization Configuration Update Required Status
: 'False'.
[6/2/2008 4:32:16 PM] [0] Domain Configuration Update Required Status :
'False'.
[6/2/2008 4:32:16 PM] [0] The locally installed version is 8.1.240.6.
[6/2/2008 4:32:16 PM] [0] Exchange Installation Directory : 'C:\Program
Files\Microsoft\Exchange Server'.
[6/2/2008 4:32:16 PM] [0] Applying default role selection state
[6/2/2008 4:32:16 PM] [0] Applying default role selection state
[6/2/2008 4:32:16 PM] [0] Setup will run from path 'C:\Program
Files\Microsoft\Exchange Server\'.
[6/2/2008 4:32:16 PM] [0] Setup is determining what organization-level
operations to perform.
[6/2/2008 4:32:16 PM] [0] UninstallModeDataHandler has 0 DataHandlers
[6/2/2008 4:32:16 PM] [0] RootDataHandler has 1 DataHandlers
[6/2/2008 4:32:20 PM] [0] End of Setup

[Robbin Meng [MSFT]]

Hello,

Thank you for your post. My name is Robbin Meng, and it is my pleasure to
work with you on this issue!

Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:

You are trying to uninstall/remove Exchange System Management Tools from
your Windows XP client, however the related items are grayed out and cannot
continue.

If I have misunderstood your concerns please feel free to let me know.

This issue may occur if some previously installed Exchange components or
registry key are missing/corrupted.

First, please try Windows Installer CleanUp Utility.

With the Windows Installer CleanUp Utility, you can remove a program's
Windows Installer configuration information. You may want to remove the
Windows Installer configuration information for your program if you
experience installation (Setup) problems. For example, you may have to
remove a program's Windows Installer configuration information if you have
installation problems when you try to add (or remove) a component of your
program that was not included when you first installed your program.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301/en-us

More information, please check:

What to consider when you install Exchange System Management Tools on
Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;834121

However, if the issue persists after performing the above steps, please
help me to collect more information:

Information Need
==============
1. If possible, please help to capture some error message screenshot files
and zip them then send to me.

2. Check event viewer for related information, if there are anything
related Exchange setup error, please help save it to *.evt and send to me
at: v-ro...@microsoft.com. Also, please attach the ExchangeSetup log as
well.

I look forward to your reply. Also, if you have any questions or concerns,
please do not hesitate to let me know.

Thank you for your time and cooperation!

Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security

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[SJMP]

I have emailed you the exchange setup logs. thanks

[Robbin Meng [MSFT]]

Hello,

Thanks for your reply.

However, I checked my mailbox(v-ro...@microsoft.com ) but didn't find your
email. Could you please double check my email address and resend the
required files(including screenshot files, Event log files as well as
Exchange setup log)to me? Sorry for the inconvenience.

By the way, did the Windows Installer CleanUp Utility work to remove the
management tool?

Again, thank you for your time and cooperation!

[SJMP]

Robert,

I sent it again this morning. Please check your spam/junk mail. I confirmed
the email address and I sent it to the right one.

I sent the log file again. AS I mentioned in the email there are not event
log entries as I cannot do anything now with the options grayed out. I can
only cancel the uninstall.

The cleanup utility did not work.

Thanks SJMP

[Robbin Meng [MSFT]]

Hi,

I reproduced the issue on my side and encounter same issue as the Remote
Registry service interrupted the uninstallation.

The Exchange Uninstallation registry keys are stored at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Micro
soft Exchange

So let's use Windows Installer command msiexec to uninstall it directly:

Command:
========
msiexec /Option <Required Parameter> [Optional Parameter]

Install Options: </uninstall | /x> <Product.msi | ProductCode> , means
Uninstalls the product

Therefore, please try:

Start -> Run -> MsiExec.exe /X{24B2C164-DE66-44FE-B468-A46D9D5E6B31}

Hope this helps.

[SJMP]

Robert it does not like the parameter of the line you provided:

>msiexec /uninstall /X {24B2C164-DE66-44FE-B468-A46D9D5E6B31}

if I need product.msi | product code - what is it?

[SJMP]

Here is what I get. I tried both the Product code you gave me and the one I
found in my registry:

C:\>msiexec /uninstall| /X{C8F07A27-D610-4D37-9768-12E6AECED6FE}
'/X{C8F07A27-D610-4D37-9768-12E6AECED6FE}' is not recognized as an internal
or external command,
operable program or batch file.

C:\>msiexec /uninstall | /X {24B2C164-DE66-44FE-B468-A46D9D5E6B31}
'/X' is not recognized as an internal or external command,
operable program or batch file.

C:\>msiexec /uninstall | /X{24B2C164-DE66-44FE-B468-A46D9D5E6B31}
'/X{24B2C164-DE66-44FE-B468-A46D9D5E6B31}' is not recognized as an internal
or external command,
operable program or batch file.

[Rich Matheisen [MVP]]

SJMP <sj...@newsgroup.nospam> wrote:

>Here is what I get. I tried both the Product code you gave me and the one I
>found in my registry:
>
>
>C:\>msiexec /uninstall| /X{C8F07A27-D610-4D37-9768-12E6AECED6FE}
>'/X{C8F07A27-D610-4D37-9768-12E6AECED6FE}' is not recognized as an internal
>or external command,
>operable program or batch file.

Start -> Run -> MsiExec.exe /X {24B2C164-DE66-44FE-B468-A46D9D5E6B31}

The "|" in the help text indicates that you must chose one of the
options between the "<> and ">". It's not part of the command.

--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.p...@getronics.com
Or to these, either: mailto:h.p...@pinkroccade.com mailto:melvin.mcp...@getronics.com mailto:melvin.mcp...@pinkroccade.com

[Robbin Meng [MSFT]]

Hi,

Please just use the following method:

1, Click Start -> Run
2, type: MsiExec.exe /X {24B2C164-DE66-44FE-B468-A46D9D5E6B31}
3, press Enter to begin uninstallation.

The "24B2C164-DE66-44FE-B468-A46D9D5E6B31" is Exchange server 2007
ProductCode.

Please try it again, thanks.

Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security

=====================================================

[SJMP]

Thanks Robin. That worked

Do you also have the Product Code for Exchange 2003 SP3?

THanks,

[Robbin Meng [MSFT]]

Hello,

I am glad to hear from you and know the information is helpful.

Considering the issue had been resolved, for the purpose to help other
people to get help from our experience, I would like to make a summary
here. If you have any further concern regard to this issue, feel free to
let me know.

Problem Description:
===================
Trying to uninstall/remove Exchange System Management Tools from Windows XP

client, however the related items are grayed out and cannot
continue.

Cause:
===================
corrupted uninstallation

Resolution:
===================
use Windows Installer command msiexec to uninstall it directly.

Regarding your question about Product Code for Exchange 2003 SP3,
currently, sorry, I don't have any information about it.

Again, thank you for posting in the partner newsgroups. Please feel free to
contact us again in the future.

Have a nice day!