How to troubleshoot errors

Bad Beagle

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Jul 20, 2006, 10:00:43 AM7/20/06

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I have Exchange 2003 SP1. This server has been in production for 2 years.
Yesterday my users just started reporting "outlook is retrieving data"
messages. I could not see any performance anomolies on the Exchange server.
I have read alot of documentation about this error but where do I start
troubleshooting it, Exchange server, GC server, Domain Controllers, or
network traffic? IN the Exchagne Server connection status window - what #'s
would be normal for avg resp? Thanks for any input

Nuevo

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Jul 20, 2006, 10:09:56 AM7/20/06

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I'd start with checking disk io, average read and write latency on your db
and log partitions. If they are consistently over 20ms that may be the
problem. If this checks out start looking at your AD GC environment. How are
the servers performing any CPU bottlenecks?

Nue
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Andy David - MVP

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Jul 20, 2006, 10:26:25 AM7/20/06

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Good place to start:

http://www.microsoft.com/downloads/details.aspx?familyid=4BDC1D6B-DE34-4F1C-AEBA-FED1256CAF9A&displaylang=en
"Microsoft Exchange Server Performance Troubleshooting Analyzer Tool
v1.1"

MSEngineer

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Jul 20, 2006, 12:03:18 PM7/20/06

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Enable the logging feature from Outlook 2003, and then check the event log
for any Error\Warning\Info after reproducing the issue. Read in the
description window as what is causing these messages to be generated.

2) Is there any pattern of some specific time when these messages are
generated at client machines. Find out how many users are affected and the
similarities in those users.

Ali.
Exchange Consultant.

"Bad Beagle" <maxw...@nospam.postalias> wrote in message
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jamest...@gmail.com

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Jul 20, 2006, 3:32:58 PM7/20/06

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This is a really good whitepaper on troubleshooting Exchange
performance. I would set up some counters listed in this article to
determine your bottlenecks. You may want to look into doing some
baselining so in the future, so if you run into perf issues you can
determine whether its due to oversubscription or to some isolated
event. Isolated events could be things like your Blackberries, Desktop
Search Engines, Viruses, etc.

http://www.microsoft.com/downloads/details.aspx?familyid=8679f6bd-7ff0-41f5-bdd0-c09019409fc0&displaylang=en

James Chong
MCSE + Messaging, MCTS
msexchangetips.blogspot.com

Andy David - MVP

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Jul 20, 2006, 4:22:40 PM7/20/06

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On 20 Jul 2006 12:32:58 -0700, jamest...@gmail.com wrote:

>This is a really good whitepaper on troubleshooting Exchange
>performance. I would set up some counters listed in this article to
>determine your bottlenecks. You may want to look into doing some
>baselining so in the future, so if you run into perf issues you can
>determine whether its due to oversubscription or to some isolated
>event. Isolated events could be things like your Blackberries, Desktop
>Search Engines, Viruses, etc.

Blackberries wont be isolated events!

jamest...@gmail.com

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Jul 20, 2006, 6:21:13 PM7/20/06

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Yeah true :) should be incorporated as part of your overall Ex sizing.

James Chong

John Chen [MSFT]

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Jul 21, 2006, 2:10:49 AM7/21/06

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Hello,

Thank you for posting.

Can you see any connection failures in Connection Status? (Req/Fail)

(Press Ctrl and right click the Outlook icon on the system tray. Then click
Connection Status.)

If you have any questions or concerns, please feel free to let me know.

Sincerely,
John Chen, MCSE, MCSA, MCDBA, MCSD
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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