Corrupted emails

Tim Kowal

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Jun 21, 2004, 5:39:23 PM6/21/04

to

I seem to have a lot of corrupted emails in my Exchange 5.5 server. I have
about 30 mailboxes, and a 10G priv.edb store. It was only about two months
ago that I exported all my mailboxes and started over with a fresh priv.edb
because of corruption (it had been up for about three years before that).

I just ran a backup with BackupExec, and looking through the logs i'm
finding hundreds if not thousands of corrupted emails. Otherwise, my
Exchange server seems fine. Is this something I should be alarmed about?
Should I run eseutil on my store?

Tim

Andy David - Exchange MVP

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Jun 21, 2004, 7:20:13 PM6/21/04

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Sure they are actually corrupted? Whats the error message?
If you are doing Mailbox Level Backups, you will see lots of
corruption messages when using BE.

Alan Sun [MSFT]

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Jun 22, 2004, 4:30:47 AM6/22/04

to

Hello Tim,

Thank you for posting here

Please first understand that the Backup EXEC application is a third-party
tool. Microsoft does not have enough resources on this issue to provide
efficient help, and only the designer has full resource capabilities
regarding their product. I suggest you involve Veritas for support.

At the meanwhile, please describe the issue in more details, the error
message, behavior and exact steps.

I suggest you use the NTbackup tool including in Windows server to backup
Exchange server. More info here:
258243 How to Back Up and Restore an Exchange Computer by Using the Windows
http://support.microsoft.com/?id=258243

In addition, if you want to check the database using ESEutil, refer to the
following article:
272570 How to recover from information store corruption
http://support.microsoft.com/?id=272570

Hope this helps. Please let me know if you have any other concerns, or need
anything else.

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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--------------------
|From: "Tim Kowal" <t...@nospam.com>
|Newsgroups: microsoft.public.exchange.admin
|Subject: Corrupted emails
|Lines: 13
|X-Priority: 3
|X-MSMail-Priority: Normal
|X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
|X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
|Message-ID: <fAIBc.6873$v92....@newssvr27.news.prodigy.com>
|NNTP-Posting-Host: 67.127.249.122
|X-Complaints-To: ab...@prodigy.net
|X-Trace: newssvr27.news.prodigy.com 1087853963 ST000 67.127.249.122
(Mon, 21 Jun 2004 17:39:23 EDT)
|NNTP-Posting-Date: Mon, 21 Jun 2004 17:39:23 EDT
|Organization: SBC http://yahoo.sbc.com
|X-UserInfo1:
SCSYQN_@FS@[SR\XEZHJ^VDAUSXB@DTMNHWB_EYLJZ]BGIELNVUEAE[YETZPIWWI[FCIZA^NBFXZ
_D[BFNTCNVPDTNTKHWXKB@X^B_OCJLPZ@ET_O[G\XSG@E\G[ZKVLBL^CJINM@I_KVIOR\T_M_AW_
M[_BWU_HFA_]@A_A^SGFAUDE_DFTMQPFWVW[QPJN
|Date: Mon, 21 Jun 2004 21:39:23 GMT
|Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!news-out.cwi
x.com!newsfeed.cwix.com!prodigy.com!newsmst01a.news.prodigy.com!prodigy.com!
postmaster.news.prodigy.com!newssvr27.news.prodigy.com.POSTED!7f2df3f6!not-f
or-mail
|Xref: cpmsftngxa10.phx.gbl microsoft.public.exchange.admin:433450
|X-Tomcat-NG: microsoft.public.exchange.admin

Tim Kowal

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Jun 29, 2004, 4:45:51 PM6/29/04

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Well, here are a few samples of corrupted emails:

Database or database element is corrupt
WARNING: "\\SERVER\Microsoft Exchange Mailboxes\admin [admin]?Top of
Information
Store?Inbox?�??????????????????????????????????????????????????????????????
???????Undeliverable: your account rberiaii" is a
corrupt file.
This file cannot verify.

Database or database element is corrupt
WARNING: "\\SERVER\Microsoft Exchange Mailboxes\admin [admin]?Top of
Information
Store?Inbox?�??????????????????????????????????????????????????????????????
???????Undeliverable: your account kojkajaa" is a
corrupt file.
This file cannot verify.

Are these types of errors common? If they're nothing to worry about, any way
to make BE ignore them so my backups are reported as successful?

"Andy David - Exchange MVP" <ada...@pleasekeepinngcheesebucket.com> wrote in
message news:16red0tku0samgjhc...@4ax.com...

Alan Sun [MSFT]

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Jun 30, 2004, 11:11:54 AM6/30/04

to

Dear Tim,

As this problem occurs when you backup the individual mailboxes, it is
possibly caused by the corrupted email in the user mailbox. You may want to
use exmerge to export the data from the mailboxes into pst files and
leaving the corrupted messages behind in the mailbox, and then deleted
the mailboxes, thus deleting the corrupted mail. After then, create the
mailboxes again, and exmerge the data back into the mailboxes.

To use ExMerge, refer to the following article:

174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
Information
http://support.microsoft.com/?id=174197

Also, I suggest you contact VERITAS to see if there is any solution for
this issue.

Have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
|From: "Tim Kowal" <t...@nospam.com>
|Newsgroups: microsoft.public.exchange.admin

|References: <fAIBc.6873$v92....@newssvr27.news.prodigy.com>
<16red0tku0samgjhc...@4ax.com>
|Subject: Re: Corrupted emails
|Lines: 48

|X-Priority: 3
|X-MSMail-Priority: Normal
|X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
|X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409

|Message-ID: <3ykEc.4673$q97....@newssvr27.news.prodigy.com>
|NNTP-Posting-Host: 67.127.249.122
|X-Complaints-To: ab...@prodigy.net
|X-Trace: newssvr27.news.prodigy.com 1088541951 ST000 67.127.249.122
(Tue, 29 Jun 2004 16:45:51 EDT)
|NNTP-Posting-Date: Tue, 29 Jun 2004 16:45:51 EDT

|Organization: SBC http://yahoo.sbc.com
|X-UserInfo1:

OH\ARXKDZZSQBPH]]RKB_UDAZZ\DPCPDLXUNNH\KMAVNDQUBLNTC@AWZWDXZXQ[K\FFSKCVM@F_N
_DOBWVWG__LG@VVOIPLIGX\\BU_B@\P\PFX\B[APHTWAHDCKJF^NHD[YJAZMCY_CWG[SX\Y]^KC\
HSZRWSWKGAY_PC[BQ[BXAS\F\\@DMTLFZFUE@\VL
|Date: Tue, 29 Jun 2004 20:45:51 GMT
|Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP0
8.phx.gbl!newsfeed00.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.c
om!nntp.giganews.com!wns13feed!worldnet.att.net!207.115.63.142!prodigy.com!n
ewsmst01a.news.prodigy.com!prodigy.com!postmaster.news.prodigy.com!newssvr27
.news.prodigy.com.POSTED!7f2df3f6!not-for-mail
|Xref: cpmsftngxa06.phx.gbl microsoft.public.exchange.admin:432402
|X-Tomcat-NG: microsoft.public.exchange.admin

Tim Kowal

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Jun 30, 2004, 4:02:50 PM6/30/04

to

Well, yes, this was what I was asking if I needed to do, because I have had
to do this before. What is throwing me this time is that I HAVE JUST DONE
THIS TWO MONTHS AGO. Seems a little alarming that I am getting this much
corruption in only two months time.

"Alan Sun [MSFT]" <v-a...@online.microsoft.com> wrote in message
news:sGWTWSrX...@cpmsftngxa06.phx.gbl...

|Store?Inbox?O??????????????????????????????????????????????????????????????

|Store?Inbox?O??????????????????????????????????????????????????????????????

Alan Sun [MSFT]

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Jul 1, 2004, 12:16:46 PM7/1/04

to

Hi Tim,

Thanks for you update.

According the current situation, I suggest you try to use the ExMerge tool
to backup the mailbox. If the issue doesn't appear, we can confirm the
mailbox/mailbox store is correct and the behavior is caused by the
application Backup EXE itself. You may contact the VERITAS for help.

Have a good day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
|From: "Tim Kowal" <t...@nospam.com>
|Newsgroups: microsoft.public.exchange.admin
|References: <fAIBc.6873$v92....@newssvr27.news.prodigy.com>
<16red0tku0samgjhc...@4ax.com>

<3ykEc.4673$q97....@newssvr27.news.prodigy.com>
<sGWTWSrX...@cpmsftngxa06.phx.gbl>
|Subject: Re: Corrupted emails
|Lines: 153

|X-Priority: 3
|X-MSMail-Priority: Normal
|X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
|X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409

|Message-ID: <K%EEc.6406$5y7....@newssvr27.news.prodigy.com>
|NNTP-Posting-Host: 67.127.249.122
|X-Complaints-To: ab...@prodigy.net
|X-Trace: newssvr27.news.prodigy.com 1088625770 ST000 67.127.249.122
(Wed, 30 Jun 2004 16:02:50 EDT)
|NNTP-Posting-Date: Wed, 30 Jun 2004 16:02:50 EDT

|Organization: SBC http://yahoo.sbc.com
|X-UserInfo1:
OH\ARXKDZZSQBPH]]RKB_UDAZZ\DPCPDLXUNNH\KMAVNDQUBLNTC@AWZWDXZXQ[K\FFSKCVM@F_N
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HSZRWSWKGAY_PC[BQ[BXAS\F\\@DMTLFZFUE@\VL

|Date: Wed, 30 Jun 2004 20:02:50 GMT
|Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.s
ul.t-online.de!t-online.de!news.glorb.com!prodigy.com!newsmst01a.news.prodig
y.com!prodigy.com!postmaster.news.prodigy.com!newssvr27.news.prodigy.com.POS
TED!7f2df3f6!not-for-mail
|Xref: cpmsftngxa06.phx.gbl microsoft.public.exchange.admin:432586
|X-Tomcat-NG: microsoft.public.exchange.admin