Some Network and Dial-Up
Connections Icons
May Be Missing |
The information in this article
applies to:
- Microsoft Windows
2000 Server
- Microsoft Windows
2000 Datacenter Server
- Microsoft Windows
2000 Professional
- Microsoft Windows
2000 Advanced Server
SYMPTOMS
After you click Start,
point to Settings, and then double-click Network and Dial-up
Connections, you may experience one or more of the following symptoms:
- The network adapter has a
resource conflict with another device, causing the Local Area
Connection icon not
to be displayed. Note that Device Manager may incorrectly show the device to
be working properly.
- The Local Area
Connection icon may
be missing.
- The Make New
Connection icon may
be missing.
- When you double-click
Make New Connection, you may receive the following error message:
Unable to create the
specified connection. This can be caused by insufficient memory or not enough
disk space.
CAUSE
This behavior can occur because of
one or more of the following reasons:
- The Plug and Play
service is not running, causing the Local Area Connection icon to not be
displayed.
- The Remote Procedure
Call (RPC) service is not running, causing the Make New Connection
icon to not be
displayed.
- You used the
Dcomcnfg.exe tool to change DCOM default settings, causing the error message
listed earlier in this article to be displayed.
- One of the following
network dlls is not
properly registered.
- Netcfgx.dll
- Netman.dll
- Netshell.dll
- The Network Connections service
is disabled or is not started, causing the Local Area Connection icon to not be
displayed.
RESOLUTION
To resolve this behavior, use the
appropriate method:
Verify That the Device
Resources Are Correct
To resolve this behavior:
- Obtain the network adapter configuration
utility from the manufacturer of the network adapter. Typically,
you must boot the computer from an MS-DOS or Windows 95/98 Startup disk to run
these utilities.
- If the network adapter uses jumpers
for its settings, verify that the settings do not conflict with another device
and manually change them to a resource setting that is not currently in use.
NOTE: You may need to remove all devices except the NIC and add
them back one at a time to determine which device the network adapter conflicts
with.
Start the Plug and Play
Service
To resolve this behavior:
- Click Start,
point to Programs, point to Administrative Tools, and then click
Computer Management.
- Double-click
Services and Applications, click Services, and then double-click
Plug and Play.
- In the Startup
type dialog box, click Automatic, click OK, and then restart
your computer.
NOTE: If the Local Area Connection icon is still missing, press
F5 several times to refresh the screen. Also, you may try restarting your
computer in Safe Mode with Networking.
Start the RPC
Service
To resolve this behavior:
- Click Start,
point to Programs, point to Administrative Tools, and then click
Computer Management.
- Double-click
Services and Applications, click Services, and then double-click
Remote Procedure Call (RPC).
- In the Startup
type dialog box, click Automatic, click OK, and then restart
your computer.
NOTE: If the RPC Service is disabled, you may
need to use the Recovery Console. For additional information about starting
and using Recovery Console, click the article number below to view the article
in the Microsoft Knowledge Base:
Q229716 Description of the Windows 2000
Recovery Console
- In Recovery Console,
run Enable RPCSS Service_Auto_Start, and then restart your
computer.
NOTE: If the Make New Connection icon is still missing, press
F5 several times to refresh the screen. Also, you may try restarting your
computer in Safe Mode with Networking.
Reset Default DCOM
Permissions
To work around this problem:
- Click Start,
click Run, type dcomcnfg, and then click
OK.
- On the Default
Properties tab, click any setting other than Anonymous in the
Default Impersonation Level box. The default setting is
Identify.
Register the Following
Dlls
- Click Start,
click Run, and then type cmd.exe on the Open
line.
- Type the following
lines, and then press ENTER after you type each
line:
3.
4. regsvr32 netshell.dll
5. regsvr32 netcfgx.dll
regsvr32 netman.dll
- Restart the
computer.
STATUS
Microsoft has confirmed this to be
a problem in the Microsoft products listed at the beginning of this
article.
MORE
INFORMATION
This problem also occurs if the
Allow service to interact with desktop check box is cleared on the Log
On tab in the properties of the Network Connections service.
Additional query words:
Keywords : kberrmsg kbtool kbui
w2000rpc w2000ras
Version : WINDOWS:2000
Platform : WINDOWS
Issue
type : kbprb
Technology :
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