I have the 64 bit version of Vista Home Premium on my computer if that
makes a difference.
Again, I'd really appreciate any assistance.
Slok
Slok
Slok - I ended up having discussions with several levels of MS support.
Some suggestions were contradictory but, other than the time it took, I was
pleased with them. (I appreciate this sounds absurd after talking about the
time it took and inconsistent advise,but the problem wasn't mission
critical, and I can understand the inconstant advice since I dealt with
different people at different levels of expertise with differing abilities
with English.) Ultimately I reinstalled Vista - I think they called it an
upgrade installation - and all is working. In fact other minor problems
were resolved.
I had a problem with another update being installed and reinstalled. The
installation history said it was successfully installed, so I "told" the
update program to ignore that update in the future. I wasn't hard to do,
but I've forgotten what and where I clicked to give that instruction. I
remember it was as easy as a right (or left?) click.
Good Luck, sorry I don't recall more about my solutions.