Re: Why can I no longer get clip art online ?

[Mary Sauer]

Delete the Office cookie. What version Internet Explorer are you using? Might do an
update.
I don't have any other ideas except what has been offered in this newsgroup.

Empty your cache, in Internet Explorer, tools, Internet Options, delete files.

This issue has been going on for awhile. Not all folks are having this problem
Some things to try:

Go to Start/Run and type

Regsvr32 jscript.dll

Then go to Start/Run again and type

Regsvr32 vbscript.dll

Notice the space between the 32 and the next word.

Might update your Java console
http://java.com/en/download/windows_xpi.jsp

Can you load the ActiveX control?
http://office.microsoft.com/templates/axinstall.aspx?FromArea=Clipart

Be certain the ActiveX control is enabled, in Internet Explorer, tools, manage
add-ins.

In Internet Explorer, tools, click "Advanced" tab

1. Scroll down till you find the "HTTP 1.1 settings" entry
2. Uncheck "Use HTTP 1.1" and "Use HTTP 1.1 through proxy connections"
3. Click the Ok button at the bottom of the page.
4. Now go to the clipart site http://office.microsoft.com/clipart and do a
search or click on a category.
5. Because some users have had a problem where the first search works but
the second one doesn't, try running a second search to make sure that it's
working.

If you look at the security setting for Active Scripting, is it set to
enabled, disabled, or prompt? To find this:
1. Click the Tools menu
2. Click "Internet Options"
3. Click the "Security" tab
4. Click the "Internet" icon, then click the "Custom Level" button
5. Scroll way down, almost to the end of the list, and look for the entry
called "Active Scripting" right under an empty entry called "Scripting".
6. Let us know whether "Active Scripting" is set to enable, disable, or
prompt.

One poster reported - - - It was set to enable. I moved it to disable. And then
"errors on page"
message no longer showed.

The Internet zone security levels on your computer must be set to Medium, or if your
Internet zone security levels are set to High, the Microsoft Office Online Web site
must be listed on your computer as a trusted site.

To add the Microsoft Office Online Web site to your list of trusted sites:
On the Tools menu in Internet Explorer, click Internet Options, and then click the
Security tab.
Click the Trusted Sites icon, and then click Sites.
Clear the Require server verification (https:) for all sites in this zone check box.
In the Add this Web site to the zone box, type http://office.microsoft.com, and then
click Add.
Click OK twice.

Is your DirectX current?
http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Scott" <Sc...@discussions.microsoft.com> wrote in message
news:9E1113F4-DFE3-4275...@microsoft.com...
>I am using Office 97. I used to be able to use the clip art online feature.
> Now I get a blank page after the search is complete. I get an "error on
> page" symbol in the status bar. In fact, the error symbol comes up when the
> clip art online page first loads up. I've tried Rebecca's and Mary's
> suggestions regarding enabling scripting, making microsoft.com a trusted
> site. Any ideas or suggestions as to what could be causing this problem?
> Your help would be hugely appreciated.
>

[Scott]

Thanks for the ideas, Mary. I tried everything you suggested, but I still am
having the same problem. I even tried disabling my virus scan, but that
didn't help either.

One thing I though of...I did upgrade Internet Explorer from 5.5 to 6.02 in
July, and that seems to be about the time I lost ability to use the Microsoft
Clip Art Online page. Is it possible that Office 97 or Window's Millenium
works better with the older version of Explorer?

Scott

[Scott]

Mary, one more note.
You suggested downloading Active X.
I found out Office 97 does not support Active X. But I was successful
downloading clip art a few months ago. Has Microsoft done something with the
Clip Art Online that prevents me from accessing clip art if I am not running
Active X?

[Chembrain]

Mary, My "Active Scripting" was set to enable, I reset it to disable, closed
and then reset it to enable and that took care of my problem. Thanks. I have
not had this problem until two days ago, interestingly, I just updated my
microsoft software last Saturday and yesterday. May have nothing to do with
it, but who knows!

[Mary Sauer]

Hi Chembrain, I will add this to the other suggestions. Thanks for your input.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"Chembrain" <Chem...@discussions.microsoft.com> wrote in message
news:6BB444C6-33EA-4F8F...@microsoft.com...