Downloading Clip Art with Office 97 &Windows XP Home

[Tony M]

Hi All,

I recently got a new computer and migrated my Office 97
software from my old Windows 98 machine to my new Windows
XP Home machine. Now, when I try to download clip art
from the Microsoft website, nothing happens. At first, I
couldn't even access clip art; but I found a note on the
support website which got Clip Art working again.

I downloaded and installed the two service packs for
Office 97, but still no luck. When I select Clips and
attempt to download them, I can't find them in my
gallery. I found a link on the Microsoft site to set the
default in IE to open rather than save the files, so that
they get downloaded to the gallery. Now, I don't get the
pop-up box asking whether to open or save. They are also
not on my hard drive; I searched for the file names but
can't seem to find them anywhere. Any ideas? Thanks.

Tony

[Mary Sauer]

There are a couple of updates for the clip gallery
http://cgl.microsoft.com/clipgallerylive/pss/
If you keep your Internet temp files emptied it will help, delete the .dgl cookie, it
will reset your preferences when you enter the Design Gallery.

--
Mary Sauer MS MVP
http://dgl.microsoft.com/
http://mvps.org/msauer/
"Tony M" <tony...@comcast.net> wrote in message
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[Tony M.]

Mary,

I installed the updates and deleted the files you
recommended. But the problem still exists. Any other
ideas? Thanks

Tony

>.
>

[Mary Sauer]

Do you search for .cil? The clip art is downloaded in .cil files, they have to be
double-clicked and expanded into .wmf or .jpg. Your MDAC components may need
refreshing.
http://www.microsoft.com/data/download_270RTM.htm
Download and install the components. I have Publisher 97 and can download with no
problems, but the art doesn't automatically go into my gallery until I double-click
the file. Wasn't always that way.

There are troubleshooting knowledge base articles for Clip Gallery 3.
http://support.microsoft.com/default.aspx?scid=kb;en-us;162124
The above is part one, it has a link to part 2.
Do you have PhotoDraw?
http://support.microsoft.com/default.aspx?scid=kb;en-us;248586

--
Mary Sauer MS MVP
http://dgl.microsoft.com/
http://mvps.org/msauer/

"Tony M." <tony...@comcast.net> wrote in message
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[Tony M.]

Mary,

I refreshed the MDAC components and looked over the KB
articles you referenced but still no luck. What's
strange is that I can still use the old .wmf files that I
downloaded before I upgraded my computer. But when I
attempt to download new files, they cannot be found.
Could it be an incompatibility between Windows XP home
and Office 97?

Tony

>.
>

[Mary Sauer]

There shouldn't be any conflicts, I have both the Organizer and the Gallery on a XP
box. Have you compacted your gallery? Right-click any image and click recover. Your
gallery maybe full.
Is this Clip Gallery 5.0?

Have you looked on your computer for your errant clips:
C:\Windows\Application Data\Microsoft\Media Catalog\Downloaded Clips

Some more articles
http://support.microsoft.com/default.aspx?scid=kb;en-us;162784
http://support.microsoft.com/default.aspx?scid=kb;en-us;138491

The Knowledge Base has many articles, maybe one of them will be familiar to you
http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBHOWTO

--
Mary Sauer MS MVP
http://dgl.microsoft.com/
http://mvps.org/msauer/
"Tony M." <tony...@comcast.net> wrote in message

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[Tony M]

Mary,

I have Clip Gallery 3.0 - I don't see any
option "Recover" when I right click on an image. I
deleted a bunch of images to see if the gallery is full
(not sure how to check that), but the problem remains. I
checked my entire hard drive for any new .cif or .wmf
files, but I can't locate any. My previously downloaded
clips are in the Program Files\Common Files\Microsoft
Shared\Artgalry\Downloaded Clips directory. if that means
anything.

Tony

>.
>

[Mary Sauer]

Tony,
Can you go to the Design Gallery and download without going through your clip
gallery? Choose the save option rather than open. You would have to delete the dgl
cookie. There is a option you can tick on the dialogue box, "always ask before
opening this type of file." There is also a button "more information".

--
Mary Sauer MS MVP
http://dgl.microsoft.com/
http://mvps.org/msauer/
"Tony M" <tony...@comcast.net> wrote in message

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[Tony M]

Mary,

I deleted the dgl cookie and tried to download directly
from the Design Gallery. I was prompted to agree to the
liscensing agreement and then it asked which format to
save the download in (.cil or another one for Windows
XP), which I never got when downloading throught the clip
gallery. But I never got a pop-up box prompting to open
or save - I guess it selected automatically based on the
link I ran earlier (see my original e-mail). Don't know
what happened to file. How can I "undo" that setting
that opens the download automatically and allows me to
choose? Thanks for all your help so far - don't know
about you, but I'm getting frustrated!.

Tony

>.
>

[Mary Sauer]

Tony, If you have gone through all the steps in the troubleshooting articles (the
second of my posts) and that hasn't solved the problem, try this, drag your gallery
icon to the desktop, right click it and change the compatibility to another OS.
What version IE do you have? Upgrade to 6.0 if you haven't already.
I am at a lost, it could be the 3.0 gallery simply isn't compatible with XP. If you
could find an old copy of Publisher 98, maybe on eBay the gallery would upgrade to
5.0.

--
Mary Sauer MS MVP
http://dgl.microsoft.com/
http://mvps.org/msauer/
"Tony M" <tony...@comcast.net> wrote in message

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