Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

DPM2010 Agent RTM install problem

36 views
Skip to first unread message

Hans Vredevoort (Nobel, NL)

unread,
Jun 8, 2010, 8:09:49 AM6/8/10
to
I am trying to install the RTM version of DPM2010 Agent on a server with
Windows Server 2008 SP2 x64.

Ather the Updrate of the Agent via the UI failed, I tried it the manual way
The manual upgrade also failed:
DPMAgentInstaller_x64 [FQDN servername]

Installation of a knowledge base article 975759 has failed. This is required
for
the DPM agent to function correctly.
Install knowledge base article 975759 from
http://go.microsoft.com/fwlink/?LinkId=184897, and then try installing the
DPM Agent again.
Check log files in [WINDIR]Temp\MSDPM*.LOG
Press Enter key to close the window

I requested KB975759

KB-artikelnummers: 975759
Taal: All (Global)
Platform: x64
Locatie:
(http://hotfixv4.microsoft.com/Windows%20Vista/sp3/Fix284421/6000/free/398048_intl_x64_zip.exe

The problem is that I cannot get the hotfix installed
"The following hotfixes were not installed:
Hotfix for Windows KB975759

Hope someone has an idea!

Regards

Hans Vredevoort

Information from the log file:
13DC 1BEC 06/08 11:52:55.159 06 installagent.cpp(115) NORMAL Agent
installation started
13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(223) ACTIVITY The
agent bootstrapper is doing prerequisite checks
13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(1110) NORMAL OS
version more than or equal to Win2K3SP2.
13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(1141) NORMAL Querying for DPMRA with Upgrade code: {EFF053DE-592F-5574-9AA3-64662A944952}
13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(1220) NORMAL Querying for DPMRA with product code: {5EB850FE-84F7-4856-A203-0F80BC93C66A}
13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(502) NORMAL The
agent bootstrapper is installing prerequisite KBs (KB975759)
13DC 1BEC 06/08 11:52:57.295 06 bootstrapmsihelper.cpp(307) NORMAL The
KB975759 is not found
13DC 1BEC 06/08 11:52:57.295 06 bootstrapmsihelper.cpp(330) NORMAL Launching
Process C:\Windows\System32\wusa.exe
"e:\5b7484d527eaa96f392f4a5e\Windows6.0-KB975759-x64.msu" /quiet /norestart
13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(367) WARNING Process KB975759 failed with exit code 14098
13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(391) WARNING Failed: Hr: = [0x80004005] : F: lVal : hr
13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(398) WARNING Failed: Hr: = [0x80004005] LaunchAndWaitForProcess returned
13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(536) NORMAL Hr: =
[0x80004005] KB975759 installed returned
13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(540) NORMAL Hr: =
[0x80004005] KB install failed, converting this to E_COORD_KB975759_FAILED
13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(541) WARNING Failed:
Hr: = [0x80990a1c] : F: lVal : ((HRESULT) (((unsigned long)(1)<<31) |
((unsigned long)(0x99)<<16) | ((unsigned long)(0x00000000 + 0xA10 + (0x0C))))
)
13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(557) WARNING Failed: Hr: = [0x80990a1c] InstallPrereqKBs failed
13DC 1BEC 06/08 11:53:08.459 06 bo


Nutesh Garg [MSFT]

unread,
Jun 9, 2010, 2:25:30 AM6/9/10
to
Please make sure that you are running the RTM version of Windows Server 2008
SP2 x64. and not any pre-released version.

--
“Thanks,
Nutesh Garg [MSFT]
This posting is provided "AS IS" with no warranties, and
confers no rights.
Use of included script samples are subject to the terms
specified at http://www.microsoft.com/info/cpyright.htm


"Hans Vredevoort (Nobel, NL)"
<HansVredev...@discussions.microsoft.com> wrote in message
news:08B8AAB7-18A4-471C...@microsoft.com...

0 new messages