Faulting application DPMRA.exe

[Rune Flo]

DPMRA crash with this error on the DPM server when trying to expand the DPM
server node [JULIET] to select the DPM database for protection. The DPM
Server is a clean install [Microsoft System Center Data Protection Manager
2007. Product Version: 2.0.5820.0.] on Windows Server 2008 Std x64, with
DataProtectionManager-KB949779 and DataProtectionManager-KB954641 applied.

Anybody else hitting this?

Rune Flo
Reslab Integration AS

Log Name: Application
Source: Application Error
Date: 22.10.2008 14:11:58
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JULIET.domain
Description:
Faulting application DPMRA.exe, version 2.0.8111.0, time stamp 0x4892098b,
faulting module DPMRA.exe, version 2.0.8111.0, time stamp 0x4892098b,
exception code 0xc0000005, fault offset 0x00000000002a189e, process id
0xa34, application start time 0x01c9343f5c13c195.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-22T12:11:58.000Z" />
<EventRecordID>230</EventRecordID>
<Channel>Application</Channel>
<Computer>JULIET.domain</Computer>
<Security />
</System>
<EventData>
<Data>DPMRA.exe</Data>
<Data>2.0.8111.0</Data>
<Data>4892098b</Data>
<Data>DPMRA.exe</Data>
<Data>2.0.8111.0</Data>
<Data>4892098b</Data>
<Data>c0000005</Data>
<Data>00000000002a189e</Data>
<Data>a34</Data>
<Data>01c9343f5c13c195</Data>
</EventData>
</Event>

[Kanishka [MSFT]]

Is it the case that the crash is happening everytime this operation is
attempted?

Thanks,
Kanishka - MSFT

This posting is provided "AS IS" with no warranties, and confers no rights

"Rune Flo" <rune...@ri.reslab.no> wrote in message
news:%238kDgaE...@TK2MSFTNGP04.phx.gbl...

[Rune Flo]

Yes, every time the DPM server node is expanded [in "Available members"
window]. After the "hour glass" timeout [several minutes...], the following
message finally appears in DPM console:
----------
DPM cannot browse JULIET.domain because the agent is not responding.

If you just installed an agent on JULIET.domain, the computer might be
restarting. Wait a few minutes after Windows starts for the agent to become
available. Otherwise, troubleshoot the problem as follows:
1) Check recent records from the DPMRA source in the Application Event Log
on JULIET.domain to find out why the agent failed to respond.
2) Make sure that the DPM server is remotely accessible from JULIET.domain.
3) If a firewall is enabled on the DPM server, make sure that it is not
blocking requests from JULIET.domain.
4) Restart the DPM Protection Agent service on JULIET.domain. If the service
fails to start, re-install the protection agent.

ID: 33
Details: Internal error code: 0x8099090E
-----------

Rune Flo
Reslab Integration AS

"Kanishka [MSFT]" <Anon...@microsoft.com> wrote in message
news:eRftUqNN...@TK2MSFTNGP05.phx.gbl...

[Kanishka [MSFT]]

Can you try opening the file DPMInstallPath\DPM\Backup
Documents\dpmmetadata.xml using IE?

Does it open up without any issues?

Thanks,
Kanishka - MSFT

This posting is provided "AS IS" with no warranties, and confers no rights

"Rune Flo" <rune...@ri.reslab.no> wrote in message

news:ePOtBAPN...@TK2MSFTNGP05.phx.gbl...

[Rune Flo]

Probably not. This is what I get when opening in IE:
"
The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and
then click the Refresh button, or try again later.

--------------------------------------------------------------------------------

Whitespace is not allowed at this location. Error processing resource
'file:///C:/Program Files/Microsoft DPM/DPM/Backup Do...

<Attribute AttributeName="DatabaseLogFiles" AttributeValue=""
xmlns="http://schemas.microsoft.com/2003/dls/CmteCommonType...
"
Further investigation with XML Notepad pointed to one Protection group name
"Virtual Machine & VHD's" where the "&" character flag error. On a copy of
DpmMetadata.xml, by removing all occurances of the ampersand character
setting the Protection group name to "Virtual Machine VHD's", the file opens
in both IE and XML Notepad.

Changing the name using "Modify protection group..." in DPM console didn't
change the DpmMetadata.xml file.

Is there a procedure to replace original [DpmMetadata.xml] with the edited
copy?

Rune Flo
Reslab Integration AS

"Kanishka [MSFT]" <Anon...@microsoft.com> wrote in message

news:%23c4tVbC...@TK2MSFTNGP03.phx.gbl...