Re: Systems Settings not accessible

[Gary Shell]

I know this is going to sound odd, but from an internet explorer window
launched on the SBS2003 server are you able to browse to
"\\localhost\reports"?

Test that, if you cannot then respond here and I'll tell you what fixed my
issue with that AND the error message when trying to view the Systems
Settings page in CRM. (It also fixed an issue of not being able to click
the reports icon on the first page of the CRM UI.

Gary

"Shal" <Sh...@discussions.microsoft.com> wrote in message
news:EAD06FE7-E33B-4DA1...@microsoft.com...
> Hi,
>
> I'm running CRM 3.0 on SBS 2003 SP1. For some reason, it will not let me
> access the Systems Settings. When i click on the link it tells me "An
> error
> has occured. For more information contact your systems administrator". I
> don't have any troble accessing anything else, only the Systems Settings.
> I
> am logged on as the domain administrator with system administrator role.
>
> I've tried reinstalling but no luck. Has anyone encountered this problem?
> Any suggestions?
>
> Thanks
>
>

[Barbi Dorin]

I also cannot do either one of these. I would appreciate knowing how to fix
this and look forward to yor reply.

[Gary Shell]

I had an odd issue where I could not browse to \\localhost\reports and in
tracking it down it was due to the /ReportServer/reportservice.asmx page
throwing an error (IP disallowed) the error referenced the IP address of my
WAN card not my LAN card. When I added that address to the allowed IP for
the ReportServer website, I could browse to \\localhost\reports, I could see
the system settings page in CRM and I could click on the Reports icon in the
CRM workplace and all of these worked. Three weeks latter and MUCH less
hair, I am now a happy camper. The problem is there were references in some
config files within the reports subsystem and CRM itself that referenced the
fully qualified domain name of my server. Because of this and the fact that
my ISP requires an upstream NAT, the actual address of my FQD was outside
the bounds of the allowed IP addresses specified for the ReportServer site
within Internet Information Server.

To see if this is the same issue for you do this:

First, recreate the error. Try browsing to \\localhost\reports. Then take
a look at the IIS error log and see if it shows an error when trying to
serve up the /ReportServer/reportservice.asmx page. If so you have the
same problem I did.

To fix it, open IIS and drill down to the ReportServer site (note this is
ReportServer NOT Reports). Right click and select properties, under the
directory security click the Edit button and add the REAL address of your
server to the list of allowed IP addresses. (Because my IP address can vary
over a given range, I actually added a "group of computers" to the list.)

I did try fixing the actual config files too, there was one in the
ReportServer directory that I edited to remove my FQD and substituted
"servername.domain.local" and that worked for the \\localhost\reports issue
but it did not resolve the CRM settings or CRM reports icon button issues.
I am searching for the config files for those two also. If I can find them
and change them to point to my LAN name of the server (aka
servername.domain.local) instead of the WAN name (aka FQD name) I can
dispense with the "group of computers" solution.

Hope this helps!

Gary
"Barbi Dorin" <Barbi...@discussions.microsoft.com> wrote in message
news:C64954E6-F6D2-4456...@microsoft.com...