Case Menu Changes

[StephanieM106]

I am having the following issue on a few users machines.

On a Case form, when the Actions menu button is clicked the normal drop down
list is displayed.

But once the cursor goes over Add Activities, the Action's drop down menu is
replaced with the Add Activities drop down menu. The user no longer has
access to the Action menu drop down items (i.e Resolve Case, Delete Case).

This issue seem to occur right after installing Windows Updates.

Does anyone have any suggestions?

[erictruchon]

Hi,

The problem occur on computer that have the CRM page into the Trusted Sites zone in IE.

Delete the entry in "Trusted Sites" and add it into "Local Intranet".

Restart IE.

Eric

StephanieM106 wrote:

Case Menu Changes
21-Oct-09

Previous Posts In This Thread:

On Wednesday, October 21, 2009 1:56 PM
StephanieM106 wrote:

Case Menu Changes

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[Scott Moore: JourneyTEAM - EASI]

On Oct 21, 11:56 am, StephanieM106

Try running your windows update again and see if you have additional
updates pending (i.e. and crm 4 run fine together). I wouldn't remove
your site from trusted sites in favor of local intranet unless the
users you're dealing with remain on the domain always and also the url
being used is only internal, and you no how to configure ie to work
with crm.