access to http://servername/help/default.aspx is denied: HTTP Error 401.2 - Unauthorized: Access is denied

[Patrik Vogel]

On the productive CRM installation the help button on top right of each
form, does not show the requested help, but an error message, that access is
denied.

http://servername/help/default.aspx
HTTP Error 401.2 - Unauthorized: Access is denied

CRM Server is installed on 64-bit Windows server 2008 R2.
For the rest there are no access denied errors on the crm itself.

On our development installation on a 32-bit windows server 2003 there is no
such problem.

Who can give me a hint?

Patrik Vogel

[emon]

Is the "Help" Virtual Directory under the CRM website using CRMAppPool? how
about it's ASP.net version?

"Patrik Vogel" wrote:

> .
>

[crm_geek]

hey folks
im receving the same error , im pretty sure the problem is from windows 2008
and its an authentication problem on IIS 7 , any help please ?

thanks

[Giacinta]

I have the same error. Dou you have any news?
Thanks
Giacinta

> On Monday, October 26, 2009 12:54 PM Patrik Vogel wrote:

> On the productive CRM installation the help button on top right of each
> form, does not show the requested help, but an error message, that access is
> denied.
>
> http://servername/help/default.aspx
> HTTP Error 401.2 - Unauthorized: Access is denied
>
>
> CRM Server is installed on 64-bit Windows server 2008 R2.
> For the rest there are no access denied errors on the crm itself.
>
> On our development installation on a 32-bit windows server 2003 there is no
> such problem.
>
> Who can give me a hint?
>
> Patrik Vogel

>> On Tuesday, October 27, 2009 9:10 AM emon wrote:

>> Is the "Help" Virtual Directory under the CRM website using CRMAppPool? how

>> about it is ASP.net version?
>>
>> "Patrik Vogel" wrote:

>>> Submitted via EggHeadCafe
>>> Microsoft ASP.NET For Beginners
>>> http://www.eggheadcafe.com/training-topic-area/ASP-NET/7/ASP.aspx