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Setting up services in CRM
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ESS
Aug 28, 2007, 9:06:03 AM8/28/07
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I am trying to setup a service in CRM whose required services are dynamic -
meaning it is not pre-set to 1 - 20. The reason for this is if I go to set up
a new activity and the service is set to Quantity 1 but I selct two people
(in this case two engineers), it pops up an error. This is pretty irritating.
If I set up the service to have two resources and select only one, I get the
same irritating error. Bottom line, sometimes I only need one resource and
other times I need more. I hate to setup multiple selection rules to avoid
getting this error. Any other way to do this?
meaning it is not pre-set to 1 - 20. The reason for this is if I go to set up
a new activity and the service is set to Quantity 1 but I selct two people
(in this case two engineers), it pops up an error. This is pretty irritating.
If I set up the service to have two resources and select only one, I get the
same irritating error. Bottom line, sometimes I only need one resource and
other times I need more. I hate to setup multiple selection rules to avoid
getting this error. Any other way to do this?
Ethan
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