CRM 4.0 Mail Merge Error: Record 1 contains too many data fields

[JeffreyJ]

Hi,

I have heavily customized the Account area in my CRM installation. There
are 311 attributes. When I use the mail merge functionality using the 4.0
web client, after I open a word xml template and following pressing the "CRM
Mail Merge" command button, I get the following error in a pop-up error
window twice "Record 1 contains too many data fields". This happens again
after the recipient selection form displays without any data and after the
user presses OK.

Does anyone know what is causing this? This happens even if no fields are
selected in the data fields selection box before the document is opened in
Word.

Jeffrey

[JeffreyJ]

I've learned since this happened that this is a Word error. I have confirmed
that when I get this error, it is due to the XML data (as seen in the CRM
comment XML data) provided by CRM not providing an equal amount of table
header fields and data fields. No idea why it isn't at this point.

[Kate @ MCC]

I am getting the same error. Have you figured out how to fix this?

[JeffreyJ]

No. I have not. And I'm getting the same problem to happen again. It seems
that the data fields supplied before the user data fields = the total fields
that should be there. Instead I see data fields inserted equal to the number
of header row elements, and then it tacks on the user data about the sender
as extra data fields.