Can you forward multiple email addresses to the same queue in Microsoft CRM 3.0?

[harr...@cometcomputing.com]

I currently have my CRM queue setup properly. However, I was wondering,
if I have a queue called sup...@test.com, i seem to only be able to
process email in the queue if the email is addressed to
"sup...@test.com". If i want to use another forwarding address such as
"support...@test.com" forwards to sup...@test.com the email
doesn't get processed into the queue.

I noticed that the only difference is that in the "to" box, the address
is actually support...@test.com since the message was forwarded or
this address is a distribution list and this seems to be the only
difference as to why the email is not processed, since the to address
is not the same address as the box sup...@test.com.

I am guessing this has something to do with the CRM 3.0 email router
with routing email. Is there any way to forward without having to
rewrite the email header to field (which is what i was thinking using
an exchange event sink) or is there a Microsoft CRM object we can use?

Thanks

[Bruce Nicholson]

Hi Harry

You should be able to create a second queue and deploy the exchange rules to
this support...@test.com queue. I haven't ever done this but have only
seen the possibility. You could then use workflow to move it to the
appropriate queue if desired.

I have a seperate problem in that I'm trying to get mail sent BCC to the
queue address - any ideas (I've tried mail forwarding as well as the typical
routing).

Good luck,
Bruce

[harr...@cometcomputing.com]

Hi Bruce

Actually I have a similar problem to you, actually what I want to have
is a differnent email address domain forward to CRM but I can't. Eg.
sup...@test.com to forward to a crm queue at sup...@test1.com doesn't
work since the email in the To or CC is sup...@test.com

I am going to see if I can rewrite the email address, if I can I'll
post the solution here.

Thanks for the response.

Harry

[Glen Howie]

Hi Harry,
did you ever find solution for this? we have a similar situation , and we
cannot route emails from a 2nd external email address.

thanx
--
Glen Howie
Microsoft CRM Product Specialist
WolfBridge Solutions
www.wolfbridgesolutions.com