Unable to change incident status to resolved

[brian....@ordinatech.com]

This is the code I'm using in my aspx page. I'm able to change the
status to cancel and active put not resolved. I get this error
"<code>0x80040216</code>\n<description>An unexpected error
occurred.</description>"

SetStateIncidentRequest state = new SetStateIncidentRequest();

state.IncidentState = IncidentState.Resolved;
state.IncidentStatus = -1;

// Set the properties of the request object.
state.EntityId = new Guid(incidentId);
SetStateIncidentResponse stateSet =
(SetStateIncidentResponse)service.Execute(state);

Thank you

Brian

[Matt Parks]

There is a different class for Resolving called
SetStateIncidentResoltuionRequest/response.

--

Matt Parks
MVP - Microsoft CRM

<brian....@ordinatech.com> wrote in message
news:1142804080....@i40g2000cwc.googlegroups.com...

[brian....@ordinatech.com]

Matt, the SetStateIncidentResoltuionRequest() IncidentResolutionState
values are (Cancelled, Completed, and Open) there is no resolved.

Brian

[Matt Parks]

"Completed" should be the right one. Not sure why it's named that though.

--

Matt Parks
MVP - Microsoft CRM

<brian....@ordinatech.com> wrote in message
news:1142886187....@t31g2000cwb.googlegroups.com...

[brian....@ordinatech.com]

Matt, now I get this error when I set it to any of the above status
codes. The status of the incident is active.
State code is invalid or state code is valid but status code is invalid
for a specified state code.

SetStateIncidentResolutionRequest state = new
SetStateIncidentResolutionRequest ();

state.IncidentResolutionState = IncidentResolutionState.Completed;
state.IncidentResolutionStatus = -1;

// Set the properties of the request object.
state.EntityId = new Guid(incidentId);
SetStateIncidentResponse stateSet =
(SetStateIncidentResponse)service.Execute(state);

Brian

[Juan José Gualde]

Hi Brian,
I had the same error, the solution is create another entity to resolving the
incident,
using incidentresolution and CloseIncidentRequest :

incidentresolution mysolution = new incidentresolution();
Lookup mylookup = new Lookup();
mylookup.Value = new Guid("0C61EBF0-14C0-DA11-8E8B-0007E9790AAC"); // my
incident-id to change to resolved
mysolution.incidentid =mylookup ;
Status mystatus = new Status();
mystatus.Value = 2; //completed
mysolution.statuscode = mystatus;

IncidentResolutionStateInfo datRes =new IncidentResolutionStateInfo();
datRes.Value = IncidentResolutionState.Completed;
mysolution.statecode = datRes;
CloseIncidentRequest mycir = new CloseIncidentRequest();
mycir.IncidentResolution = mysolution;
mycir.Status = -1;
CloseIncidentResponse myresponse = (CloseIncidentResponse)service.
Execute(mycir);

jjugalde