Error : An error occurred loading Microsoft CRM functionality

MV

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Feb 3, 2006, 12:44:34 PM2/3/06

to

Hi, I installed CRM Laptop offline client successfully, then when I start
Outlook the following error occure :
When I start Outlook :
An error occured loading Microsoft CRM functionality. Try restarting
Outlook. Contact your system administrator if errors persist.

When I select "Microsoft CRM" Folder :
An error occurred loading Microsoft CRM functionality. Try restarting
Outlook. Contact your system administrator if errors persist.

Did somebody have an Idea what is the problem ? or if I can look some log
files ?
Thanks

MV

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Feb 7, 2006, 1:20:26 PM2/7/06

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Opps, The Administrator was in "Restric Access", now it works
Thank's

"MV" <M...@MV.MV> schrieb im Newsbeitrag
news:e%23xcAmOK...@tk2msftngp13.phx.gbl...

Jack Bender

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Feb 16, 2006, 4:27:04 PM2/16/06

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Same issue here. Was anybody able to resolve this?

Jack

sent from Jack's Laptop

"MV" <M...@MV.MV> wrote in message
news:uYlvtMBL...@TK2MSFTNGP09.phx.gbl...

Matt Parks

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Feb 16, 2006, 5:13:09 PM2/16/06

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Edit the users rec in CRM, thee isa checkbox at the bottom of the page that
indicates the user is in restricted mode.

--

Matt Parks
MVP - Microsoft CRM

"Vishal" <Vis...@discussions.microsoft.com> wrote in message
news:1D47C05C-4C79-4C00...@microsoft.com...
How did you do this? I'm having the same problem.

Jeff

N@discussions.microsoft.com Dave N

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Feb 21, 2006, 4:29:27 PM2/21/06

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I get this also. The restricted access isn't checked for the user. I can
access it using IE.

I saw a post that this was due to an office update? Any updates or
suggestions? Has anyone worked this through??

Thanks!

Andreas

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Mar 18, 2006, 12:49:18 PM3/18/06

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Do you have any CRM Add Ons? If you have any, try the follow instruction:

1) Go to the _Resources folder in the installation directory of
Microsoft CRM 3.0 and open the isv.config.xml.

2) The first line should be

<?xml version='1.0' encoding='Windows-1252'?>

3) Delete this first line and save the isv.config.xml

4) Open Outlook again.
This was the solution for my problem.

Best regards
Andreas

SW wrote:
> I have the same error here. Checked Restricted Access, it's no ticked. Not
> sure what heppens. Anyone got any idea?

John P

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Apr 14, 2006, 1:36:02 AM4/14/06

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I had been having the same problem, and I did everything recommended at:
http://support.microsoft.com/kb/916165/en-us
except repairing the crm installation. I didn't alter the isv file like you
suggested below.

Based on the error in the event viewer, I realized that I had added a field
in the Leads entity which on one Lead had the maximum number of characters in
it. It was an ntext field with 5,000 characters. I deleted it & everything
synched fine.

I don't know if that will help anyone else, but thought I'd let you know.

"CRM dizzy" wrote:

> I have the CRM server software up and running on two separate machine and
> this is working fine however I am getting the stated error no matter which
> server I try to connect to and from any client.
> Where do you edit the users and where is the isv.config.xml found?
>
> I have tried 2 separate XP clients so far.

Aami

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Apr 14, 2006, 2:12:17 PM4/14/06

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hey check my one previous post , i gave out the hot fix from microsoft
.................

John P

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Apr 14, 2006, 2:47:22 PM4/14/06

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Aami,
Thanks for that. I checked your post at:
http://support.microsoft.com/newsgroups/newsReader.aspx?dg=microsoft.public.crm.deployment&tid=e09f5c37-7e90-41ae-bdd9-01a3a566952c&lang=en&cr=US&m=1&p=1

and I downloaded the hotfix, but that password doesn't work. I don't
necessarily need it for the time being, as my problem was fixed, but thought
I'd install it anyway to try it.

The password doesn't work though. I was just posting to save others the
time of finding which post you had which addressed the hotfix. Also, would
any Microsoft employees care to explain why we can download the GP
Integration & other stuff without a password to install it, but we need one
for this? Also, why isn't this put in the regular downloads section.

I'd love to see one place that has all the downloads & knowledgebase issues,
instead of having to search the newsgroup, look in the sandbox, go to
customersource, or look at technet. It would save a lot of time for a lot of
people.

"Aami" wrote:

> hey check my one previous post , i gave out the hot fix from microsoft

> ..................
>
>

Aami

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Apr 14, 2006, 3:51:07 PM4/14/06

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u have to call to microsoft support to get the password......just
mention the KB no and ask for password......they usually change the
password after 7 days.

AAA

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Jul 12, 2006, 10:18:02 AM7/12/06

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I am having the same problem - this is only happening on one out of 80
installs but it will not let the person access. Will this hotfix help? If
not does anyone have any ideas??

Thanks,

limmer

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Aug 6, 2006, 7:40:02 PM8/6/06

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I had the same problem. However, I could get it going on all my other
machines accept this one. Did all the steps in KB, recomendations by MS Tech
Support, rebuilt my machine, etc. etc.

Crazy enough, it was the Role. I switched it to whatever the other users
where using, and the error went away and I'm back in business.

Steve Lim

"SW" wrote:

> I have the same error here. Checked Restricted Access, it's no ticked. Not
> sure what heppens. Anyone got any idea?
>
> "Dave N" wrote:
>