Object Server 02: ; No ping from xx. Terminating the session..

[Belal]

Hello,


[Environment]
I have a client uses AX2009 SP1 and have two servers; the first one acts as
AOS & Applicaton server (1 Xeon, 4 cores, 4 GB RAM, RAID 5). The second
server acts as database server running SQL server 2005 (2 Xeon, 4
cores/processoer, 8 GB RAM, RAID 5). Both have Windows 2003 R2 SP2 installed
32 bit and Forefront client.

Ping from clients to AOS repleis in 1ms ~ 20ms (TTL=127), ping between AOS
and DB servers replies in <1ms (TTL=128). Users are in virtual lan other than
the virtual lanof servers.

[Problem Summary]
The problem is that 40 LAN users (Running Windows XP) suffer from slow
performance and application shutdown unexpectedly with Windows common message
that asks to Send/Not send report about failure. The application sometimes
hang for long period till users kill the process.

Application Event viewer in AOS records the following events every 3:30
(3.5) minutes for all users

Event Type: Information
Event Source: Dynamics Server 02
Event Category: None
Event ID: 110
User: N/A
Description:
Object Server 02: ; No ping from 30. Terminating the session..

(The above event is repeated for all users with the undelined number "30" is
changes these numbers: 55, 50, 49, 48, 47, 46, 45, 44, 43, 42, 40, 38, 37,
36, 35, 34, 33, 29, 28, 25, 24, 23, 20, 16, 14, 7, 6)

I found also the following Application log recorded repeated for the same
session number "46" at AOS server

Event Type: Information
Event Source: Dynamics Server 02
Event Category: None
Event ID: 180
User: N/A
Description:
Object Server 02: ; RPC exception 1726 occurred in session 46

At one client I found the bellow Application event log is repeated about 13
times in 4 hours

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
User: N/A
Description:
Hanging application Ax32.exe, version 5.0.593.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 41 78 33 32 2e 65 Ax32.e
0018: 78 65 20 35 2e 30 2e 35 xe 5.0.5
0020: 39 33 2e 30 20 69 6e 20 93.0 in
0028: 68 75 6e 67 61 70 70 20 hungapp
0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0038: 61 74 20 6f 66 66 73 65 at offse
0040: 74 20 30 30 30 30 30 30 t 000000
0048: 30 30 00


Thanks for help and support.

Belal

[Jurgen van Zeeland]

We have the same problems sometimes, but we are also facing some problems with the AOS server that memory increases too much and AOS hangs .. So I guess message is about the AOS not been able to reach the client, could have many different reasons.

For the error "RPC exception 1726 occurred in session 46" however, I have read some forums before where it was stated that this has to do with running a batch where objects are executed on 'client side' (run from) ...

This message we are seeing all of the time, everything works fine for the batch, so don't focus on that message (I suppose ..) ..

Not really much help, but maybe a bit ...

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