CRM not sending e-mails
Mauricio Harley
We use MS Dynamics CRM 4.0 and we are having problems regarding sending
e-mail through Exchange. The CRM E-mail router is started on CRM server but,
after finishing some automatic tasks inside our application, we don't get any
e-mail in the recipients' mailboxes.
We have contacted MS Online Concierge and they indicated the following
address:
http://support.microsoft.com/kb/950248/en-us
We cannot start the deployment tool. The MMC says that it was unable to
load the snap-in. Plus, the CRM Configuration Manager is showing this when
we try to validate our server address:
"The E-mail Router Config Manager was unable to retrieve user and queue
information from the MS Dynamics CRM server. This may indicate that the
server is busy. Verify that URL "http://servcrm/company" is correct.
Additionally, this problem can occur if specified access credentials are
insufficient. To try again, click Load Data. (HTTP 401: Unauthorized)"
What can you do? Where can we check?
I appreciate!