Local to OH and Banking experience MUST
Role: Business Analyst
Location: Cleveland, Ohio
Duration: Long Term contract
Mode of Interview: Video
Job Description:
We are seeking a Business Analyst with strong branch banking experience. The ideal candidate will have experience working with retail branch operations, banking products, customer servicing workflows, and business/technology teams to document requirements, improve processes, and support delivery of banking initiatives.
Required Qualifications
· 5+ years of experience as a Business Analyst in banking or financial services.
· Hands-on experience with branch banking or retail banking operations.
· Strong understanding of branch processes, teller functions, account servicing, deposits, and customer onboarding.
· Experience creating BRDs, FRDs, user stories, workflow diagrams, and gap analysis documentation.
· Ability to work with cross-functional business and technical teams in an Agile and/or Waterfall environment.
· Strong communication, stakeholder management, analytical, and problem-solving skills.
· Experience supporting UAT and end-to-end requirement traceability.
Key Responsibilities
· Partner with branch banking stakeholders to gather, analyze, and document business requirements.
· Translate business needs into clear functional requirements, process flows, user stories, and use cases.
· Analyze current-state branch processes and identify opportunities for operational improvement and efficiency.
· Support initiatives related to account opening, deposits, teller operations, platform functions, customer servicing, and branch workflow optimization.
· Work closely with technology, operations, product, compliance, and testing teams to ensure solutions meet business needs.
· Facilitate requirement workshops, stakeholder discussions, gap analysis, and solution reviews.
· Support UAT planning, test case review, defect triage, and validation of delivered solutions.
· Ensure documentation is complete, accurate, and aligned with regulatory and operational expectations.
If you are interested in this role, please share your updated resume along with the requested details below for a quicker process.
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