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Piperion Giles
I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.
call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?
I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.
If you were one of many who lost access to a shared Netflix account this summer, it could be putting a cramp in your streaming. The good news is, even if you got booted off a shared account, you can still transfer your profile over to a new account or another existing account to preserve your recommendations, save lists and other settings.
If you have an older television that doesn't have built-in applications like Hulu, Disney Plus or Netflix, the Fire TV Stick makes it easy and inexpensive to upgrade to a smart TV. The streaming dongle even comes with the Alexa Voice Remote, so you can use your voice to search for and play movies and TV shows across apps.
If you're on a computer, go to the web browser of your choice, access the Netflix website and go into the profile that you want to transfer. Next, hover your cursor over your profile icon in the top right and click Transfer Profile in the dropdown menu. On the next page, click the Allow button.
If you're using a phone or tablet, open the official Netflix application, go into your profile and then tap your profile icon in the top-right corner to access your account settings. Next, tap Account, scroll down to the bottom of the page, and tap Turn on profile transfers. This will redirect you to the official profile transfer page, where you can then hit the Allow button.
You should then get a notification saying that profile transfers will soon be coming to your account. For my account, it said I would get the feature in two days. It also said I could enable the profile transfer feature instantly if I clicked the confirmation link sent to me via email, which I did.
Once the Transfer Profile is enabled, you can transfer your profile to your own new Netflix account or a different existing account. To transfer a profile, log in to your original Netflix account (web or mobile) and go into the Transfer Profile page found in your settings. You should then see the start of the Transfer Profile process, which will give you a brief summary of what the feature does:
Begin the process by hitting the Start Profile Transfer button; you'll then be asked whether you want to move your profile to a new account or an existing account. Make your selection then hit Next again.
If you're creating a new account, you'll then enter the credentials for your new account. Verify your email and then follow the prompts you see on the screen to finish setting up your new account. Once this is finished, your profile will be transferred and you'll have instant access to your new Netflix account.
A January 31 story on The Streamable suggested that Netflix users watching from multiple locations would have to ensure that any device used to stream titles from a location other than the primary household would have to log in from the primary household and watch something there at least once every 31 days. 9to5mac quoted similar wording from the FAQ page, including the 31-day stipulation.
As of now, the FAQ page does not mention anything about a 31-day window in which users must log their devices into the primary home network, so the company may have walked back that measure in the short time since announcing it.
Members on a Standard or Premium plan can purchase additional member slots for people outside their household. Standard plan users can add one extra member while Premium users can add two extra members to their plans.
Those additional members get full access to the subscription tier of the primary account holder but get their own unique account and password. Their account is simply paid for directly through the primary account holder.
You might be using a password for your Netflix account that you also use for another service. While that may not be a great practice for security reasons, you might still want to keep your password private while sharing your Netflix account with a family number. You can do so by using a password manager.
Most password managers have a password-sharing feature that lets you share your password in a discreet way with your contacts. As long as the person you want to share your password with also has the same password manager installed, the software will take care of automatically logging in without showing your actual password to another party.
do you offer access to Netflix in your listing? If so do you use your own account? Pay for another account? Make them sign in with THEIR account? I have a Netflix account myself and a ROKU I can hook up -- I just today got my first inquiry about Netflix in the unit. I'm wondering how others do it.
I have an additional device account, one for guests. If a guest doesn't have their own account, they can request me to set up access to ours as a guest viewer. Although after 2 years and many bookings, I have had only 2 requests for me to set them up. Most have their own account these days.
We have a guest account for Netflix and Hulu and an old iPhone with nothing else on it signed in for guests to cast to the tv, via google chrome-cast. Old fashioned but does the job at low cost. (We have no tv service.)
Hi Emilia, I'll just be starting to offer Netflix for my guest this coming month and thinking of the same set-up as yours (guest will have access to my account, but with a different user profile). I'd like to ask if you had any instances where your guests have messed with the other profiles on your Netflix account. If yes, what did you do? Or if not, what have you done to prevent this.
@Jose-Feliciano0, just this week I noticed the Grinch was watched on my specific Netflix profile and there were two young children staying in one of my Airbnbs at that time. It doesn't bother me and doesn't happen often. No one has ever messed with my settings or anything like that. I would say it is more frustrating when they log out of my account and into their own. I have to check every time I am turning over the space for a new guest that Netflix is correctly logged into the right account. I would never give my password to a guest so if they get logged out it would require me going over to the apartment to log them back in (luckily, no one has asked me to do that.)
Hi Jose, So I'm a little behind on this thread & I've been looking into all this stuff with Netflix & if you offer up your own account could the guest potentially mess with the other accounts on it. Anyway, their is a way you can lock your other profiles so they would only have access to the one you want them to have..
I have a "guest profile" for Netflix/Hulu/Amazon but it is still my account. The account requires a password to be modified in any way, including ordering movies that are not included in the subscription so there's no way guests could change or charge anything.
The only issue I had once was someone signed in on their own account, then messaged me claiming that someone was watching stuff on their account after they checked out. We didn't have any guests during the time they claimed this was happening and we had logged them out anyways, so I think they had left their account logged in elsewhere.
@Kelly1126 I have the Netflix account that allows for streaming on 4 devices at once. I just leave the account signed in. Same with Amazon: I'm actually not sure how many people can log in at once, but there has never been a conflict, maybe because Amazon Prime is pretty poor in Canada and there isn't much to watch. Some people choose to use their own account, but I do provide mine also so they can use it if they want.
We have Smart TVs and/or Roku's so that guests can access their own accounts. We remind them to sign out when they leave. We've also been using YouTubeTV instead of cable TV in some properties. So far, so good. The savings are great. Good luck with whatever you decide!
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